I don't see any firmware available on Acer web site
https://www.acer.com/ac/en/EE/content/support-product/6094?b=1
https://www.acer.com/ac/en/EE/content/support-product/6094?b=1
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MBP 2017 & USB-C (possible issue with Acer H277HU)
- Thread starter jacoblo
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I also have a MacBook Pro 2017 model. It seem to work with the USB-C cable if the monitor is the first device I plugin. It says that it is charging the computer, but it does not seem to give it enough power so the percentage is slowly decreasing unless the computer also is plugged in to another power source.
Hey everyone! So I was having the same issue, the cord supplied with the H277HU worked for a split secong (macbook 2017) then stopped working, ACER sent me a new one, that didnt work, so I went on a limb and ordered this cable: https://www.amazon.com/gp/product/B01AUI7112/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1
WORKS everytime, only issue is if youre using the macbook open while plugged in it charges pretty slow, doesnt decrease the battery but takes awhile to charge and sometimes causes the fan to come on. But, if you use it closed and just display using the monitor it does a good job charging.
Cheers!
WORKS everytime, only issue is if youre using the macbook open while plugged in it charges pretty slow, doesnt decrease the battery but takes awhile to charge and sometimes causes the fan to come on. But, if you use it closed and just display using the monitor it does a good job charging.
Cheers!
Does HIDPI works for you, after the firmware update ? https://community.acer.com/en/discussion/501610/h277hu-hidpi-not-available-on-osx-sierra-10-12-4
Guys, can some more people confirm that?
I need to confirm these working with MacBooks pro 2017.
Do this display work trough usb-c and charges MB pro '17 as of Jan 2018 (some fw versions update, or cable to be changed?)
EDIT: I noticed the model I'm about to get is Acer H277HK smipuz, so not the HU model. Does anyone knows if it's compatible?
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Been following this thread for a week or so... Decided to buy the Acer monitor... Arrived today, plugged it up to my 2017 Macbook Pro 15"... and it just worked! No special cable needed... just used usb-c cable out of the box. I have video, audio and powers to the MBP all from the same usb-c cable. Well chuffed!
Not checked the monitor version, but the box states Nov 2017 - I assume this was when it was manufactured.
Purchased it from CCL (UK)
https://www.cclonline.com/product/2...60x1440-4ms-DisplayPort/HDMI/USB-3-1/MON4079/
Price has gone up a bit since I purchased it last weekend - 17 quid! Still a good deal. Don't forget quidco too!
Good luck folks - this monitor does work with the 2017 MBP 15". Bought the monitor mainly for the RPi but MBP support is a bonus!
Cheers
Fooliojp
Not checked the monitor version, but the box states Nov 2017 - I assume this was when it was manufactured.
Purchased it from CCL (UK)
https://www.cclonline.com/product/2...60x1440-4ms-DisplayPort/HDMI/USB-3-1/MON4079/
Price has gone up a bit since I purchased it last weekend - 17 quid! Still a good deal. Don't forget quidco too!
Good luck folks - this monitor does work with the 2017 MBP 15". Bought the monitor mainly for the RPi but MBP support is a bonus!
Cheers
Fooliojp
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I literally created an account just to post this.
The firmware update works like a charm. 5 minutes tops. I used an Anker USB A to USB C and it worked. Also, the cable that comes with the display works for me after the firmware update. Audio works, video works, it appears to charge macbook pro (but its at 100% right now though the charge symbol is on).
Seems like the firmware is the issue. Once updated works like a charm.
The firmware update works like a charm. 5 minutes tops. I used an Anker USB A to USB C and it worked. Also, the cable that comes with the display works for me after the firmware update. Audio works, video works, it appears to charge macbook pro (but its at 100% right now though the charge symbol is on).
Seems like the firmware is the issue. Once updated works like a charm.
I am just about to pull the trigger on buying the Acer H277hu.
Because of the issues that I have seen on the previous threads I have been reluctant to buy but it seems as if the issue has now been resolved on Acers end.
Just before I go ahead please can someone confirm that the H277HU does now work completely with a Macbook pro 15 inch 2017 as of 5th June 2018?
Also I have a something special to give to the first one who answers. Thanks
Because of the issues that I have seen on the previous threads I have been reluctant to buy but it seems as if the issue has now been resolved on Acers end.
Just before I go ahead please can someone confirm that the H277HU does now work completely with a Macbook pro 15 inch 2017 as of 5th June 2018?
Also I have a something special to give to the first one who answers. Thanks
I am just about to pull the trigger on buying the Acer H277hu.
Because of the issues that I have seen on the previous threads I have been reluctant to buy but it seems as if the issue has now been resolved on Acers end.
Just before I go ahead please can someone confirm that the H277HU does now work completely with a Macbook pro 15 inch 2017 as of 5th June 2018?
Also I have a something special to give to the first one who answers. Thanks
It works just fine as long as you update the driver and use the proper USB-C 3.1 cable! I am using mine with a 2017 12 inch rMB and it works with my friends 2017 15 MBP.
So the cable that is supplied with monitor is that ok to use? If not do you have a link to the right cable on amazon?
Also regarding something special I have just seen if you buy the monitor from Acer direct and input the promo code SPECIAL200 you get £200 off the RRP which works out at £249.
https://uk-store.acer.com/h7-monitor-h277hu
Would you say that is cheap for that monitor?
The one that came in the box did not work for me. I ordered this one (UK link):
https://www.amazon.co.uk/dp/B071ZRQ4RR/ref=cm_sw_r_cp_api_s2EMzbBR8ZAG6
I am not based in the UK, but 249GBP is roughly 333USD. I paid $325 USD when it was on sale on Amazon last May. Not a bad deal, I guess?
I am just about to pull the trigger on buying the Acer H277hu.
Because of the issues that I have seen on the previous threads I have been reluctant to buy but it seems as if the issue has now been resolved on Acers end.
Just before I go ahead please can someone confirm that the H277HU does now work completely with a Macbook pro 15 inch 2017 as of 5th June 2018?
Also I have a something special to give to the first one who answers. Thanks
Hey. Sorry for the later response. I updated the driver via an old PC I had laying around and it woke do like a charm. Great monitor. I have the file on my computer if you need it.
I got mine just before Christmas I’m using a 2017 mbp and I had to update the drivers for the monitor to work, after doin this have had no problems, it’s a beautiful monitor
[doublepost=1528249516][/doublepost]This is my monitor, working perfectly the colors are beautiful and has a very clear panel, through one cable you get charging, audio, data transfer and picture, it works great
Attachments
Wish I could say, "Yay!", but I purchased the same cable and nothing. Zip. I wonder why?
[doublepost=1534459751][/doublepost]
Are you referring to a software update on the Mac or a firmware update on the monitor?
Sent my monitor into Acer. They turned it around in about a week. No charge and I have a 3 year warranty. Not bad. Needless to say, I will favor Acer in the future. Service is big deal to me. The monitor works great and sounds great too, FWIW.
I had no luck connecting a 13-inch MacBook Pro 2018 (4 ports) and Mojave 10.14. The MacBook Pro gets loaded, and that's it. No picture, no sound.
Then I did the update with the firmware (page 3). The biggest challenge was to find someone with a Windows notebook ;-)
After that everything worked fine with the included USB-C cable from Acer. Now I have picture and sound and the Macbook gets also loaded. Everything is fine now!
https://unaice.de
Then I did the update with the firmware (page 3). The biggest challenge was to find someone with a Windows notebook ;-)
After that everything worked fine with the included USB-C cable from Acer. Now I have picture and sound and the Macbook gets also loaded. Everything is fine now!
https://unaice.de
A few days ago I replaced my MB 12'' 2017 (where everything worked fine) by a MBP 13'' 2018 with Touch Bar and I can confirm that with the MBP everything works as well (using a Belkin Thunderbolt 3 cable 4K 20 Gbps): picture, sound, monitor's USB-hub, power*.
*As other people already posted, the monitor doesn't provide enough power to keep the MBP charged under very heavy load, i.e. when the Mac is running hot and the fans turn like crazy. In such a situation the battery level slowly starts to decrease. However under "normal" use (mail, web, streaming, photo editing, office work and such things) the MBP gets loaded or the battery level remains at 100%, respectively.
*As other people already posted, the monitor doesn't provide enough power to keep the MBP charged under very heavy load, i.e. when the Mac is running hot and the fans turn like crazy. In such a situation the battery level slowly starts to decrease. However under "normal" use (mail, web, streaming, photo editing, office work and such things) the MBP gets loaded or the battery level remains at 100%, respectively.
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I solved my issue (bought this monitor yesterday) with purchasing a GEN 1 cable (deltaco) 1,5m. I figured that the MBP is gen 2 (says in the specs) and the monitor is Gen 1. My macbook is also Gen 1 so I concluded that the cable must be it. And voilá success!
Thank you everyone!
I have the Acer H277HU as well, was using it with my Macbook 2015. I just got the new Macmini and got the problems you all describe.
I downloaded the patch-application found in this thread and bought a USB-C Gen2 cable. The update was no problem but the screen was still black, even with the new cable and with the cable that came with the monitor. However I also tried a third cable, which I got with a USB-C HD enclosure and that worked! Sound and USB-hub! Don't know about power since I have a MacMini, which doesn't power through the thunderbolt ports.
For Scandinavian readers, This cable did not work:
https://www.netonnet.se/art/ljud-oc...-usb-3-1-gen-2-c-c-white-1m-3a/1004187.13718/
The cable from this did work:
https://www.netonnet.se/art/dator/e...co-map-gd49c-2a5-usb-ca-usb-3-1/244927.13910/
I have the Acer H277HU as well, was using it with my Macbook 2015. I just got the new Macmini and got the problems you all describe.
I downloaded the patch-application found in this thread and bought a USB-C Gen2 cable. The update was no problem but the screen was still black, even with the new cable and with the cable that came with the monitor. However I also tried a third cable, which I got with a USB-C HD enclosure and that worked! Sound and USB-hub! Don't know about power since I have a MacMini, which doesn't power through the thunderbolt ports.
For Scandinavian readers, This cable did not work:
https://www.netonnet.se/art/ljud-oc...-usb-3-1-gen-2-c-c-white-1m-3a/1004187.13718/
The cable from this did work:
https://www.netonnet.se/art/dator/e...co-map-gd49c-2a5-usb-ca-usb-3-1/244927.13910/
And to confirm, I also had the same problem with the new Mac Mini (2018), although the monitor works fine with my 2016 Macbook Pro over usb-c. A new cable didn't solve it for me, but the firmware upgrade of the monitor fixed it immediately.
Thanks to everyone on this thread, in particular the link to the firmware update file.
Hi everyone,
I was hoping to get a bit more info on the firmware process, I have a windows 10 laptop and have tried various USB A to C cables and everytime the firmware software says it cannot find a compatible device, bailing out.
The latest cable I tried was one that came with a G-Tech ssd so it is definitely capable of data transfer rather than just charge. Still the same result.
Like others the monitor worked the first time I used the cable then no longer.
Does the windows machine need to have drivers for the monitor installed?
Does the firmware need to be run at a specific time? When the monitor says ‘no cable connected’
The windows machine knows something is plugged in but then a pop up says it isn’t recognised.
Any help appreciated!
I was hoping to get a bit more info on the firmware process, I have a windows 10 laptop and have tried various USB A to C cables and everytime the firmware software says it cannot find a compatible device, bailing out.
The latest cable I tried was one that came with a G-Tech ssd so it is definitely capable of data transfer rather than just charge. Still the same result.
Like others the monitor worked the first time I used the cable then no longer.
Does the windows machine need to have drivers for the monitor installed?
Does the firmware need to be run at a specific time? When the monitor says ‘no cable connected’
The windows machine knows something is plugged in but then a pop up says it isn’t recognised.
Any help appreciated!
Sorry no good help, but felt I should try.
First the obvious, you did put the USB-C end in the monitor and USB-A in the computer? (sorry if too obvious).
I used an old Intel Nuc, with windows 7. No drivers needed. Do you have access to another Wintel to try from?