Which cable have you used? I'm waiting for a cable I bought but not sure if it will work.Finally tried it out and works like a charm here with display, charging and usb hub. Amazing
Read Sylvain-L post with excitement but this did not unfortunately work for me. perhaps i'm doing something wrong.
MBP 2017 Touch pad purchased last week.
Installed 64 bit version, was given message: "existing Hx3 version 1.10.0.B7 CCG Device App version 0.1.15"
then got "upgraded Hx3 Version: 1.10.B7 CCG Device App Version 0.1.18"
tried 3 different usb-c cables (the one that came with the MBP, the once that came with monitor, and this one, definately gen 2 https://www.amazon.com/gp/product/B01L0F6AJI/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1)
no power, no usb hub, no video, no audio.
What am I doing wrong?
View attachment 719013
I've done it with a PC W10 and now it works very well (displayed, charge and usb plug)... great... incredible to have to make the job of ACER... not too much complex but several e-mails and call phones to arrive to this... if anyone require the files after automatically deleted, please get in touch with me.
Hi Sylvain,
I'm having the same issue, so I intend to apply the firmware patch. Can you please let me know how could I get it?
Thank you.
Hi everyone,
I've received this link from Acer assistance France in order to update the firmware by yourself... Please download it ASAP, because the validity is only one week : https://drive.google.com/open?id=0B0WJLHzyWXyHdTJLVWdqNGMzdjg
https://drive.google.com/open?id=0B0WJLHzyWXyHdTJLVWdqNGMzdjg
S.L.
You should use the driver that Sylvain-L posted on page 3. You will need a windows computer (you can't use virtual machine) and a good cable (can't say if just usb-c gen 2 is enough).
It only worked for me when I bought a belkin thunderbolt 3 cable.
So I too bought this monitor and I also have a new MacBook pro 2017 13". I can't get this monitor to work with it either even after upgrading that firmware that was posted on this forum. I have also bought a insignia USB type C to HDMI dongle and tried that and it does not work either. I also tried that dongle with a completely different monitor and no luck either. This is leading me to believe that this is more of a Apple issue. Unless this third party dongle I bought is not going to do these trick and I would need there Apple branded dongle. I am updating to HighSierra now and hoping that this might fix this. I'll let you all know.
[doublepost=1506864769][/doublepost]I installed HighSierra and still no luck! I am going to the Apple Store later today and see if they can give me an idea what might be causing this. What a Pain In The A$$!
Can you post what Belkin cable you bought?Update here: Testing with the new cable and it didn't work out. :-(
Another update. I've bought a thunderbolt cable from Belkin and now it works!!!
I went to the Apple store and no luck there getting this to work through the USB-C on the monitor. I was however able to buy the $70 Apple dongle (USB-C, HDMI, & USB) and it does work. Downside is that the ports on the back of the monitor are useless (USB Ports) Nothing you plug into them works. So do I live with it this way or return it. We tried Apple USB-C 3.1 cables and it did not work either. What USB-C 3.1 GEN 2 cable is everyone else using that has this working? I did upgrade the Firmware and it does not seem to fix this issue.
[doublepost=1506885571][/doublepost]
Can you post what Belkin cable you bought?
Hi everyone,
I've received this link from Acer assistance France in order to update the firmware by yourself... Please download it ASAP, because the validity is only one week : https://drive.google.com/open?id=0B0WJLHzyWXyHdTJLVWdqNGMzdjg
https://drive.google.com/open?id=0B0WJLHzyWXyHdTJLVWdqNGMzdjg
S.L.
I have encountered the same issue with my monitor, so I tried to download the updated you uploaded.
When I run it, I get the next message:
"Unable to locate any compatible Hub Device for upgrade. Bailing out..."
Any idea how to make it works?
Right, I tried using a VM, cause this is what I have.Did you use a virtual machine or a Windows computer? I wasn't able to upgrade the firmware using a virtual machine.
I had the Acer H277HU with a 2016 12" MacBook and had nothing but problems with it. Things plugged into the ports sometimes worked and sometimes didn't. The internal speakers sometimes worked and sometimes didn't. I eventually sold it out of frustration. I currently have the 2017 13" MBP with the LG UltraFine 4K. While the USB-C ports run at slower speeds, they always work as well as the internal speakers. I have an external SSD, USB-C to ethernet adaptor, and USB-C to USB-A for the bluetooth dongle of a headset to use for Skype for business and everything works fine. The LG is far from perfect but at least it just works.
Hi everyone,
I've received this link from Acer assistance France in order to update the firmware by yourself... Please download it ASAP, because the validity is only one week : https://drive.google.com/open?id=0B0WJLHzyWXyHdTJLVWdqNGMzdjg
https://drive.google.com/open?id=0B0WJLHzyWXyHdTJLVWdqNGMzdjg
S.L.
Vad exakt behövde du göra för att få bildskärmen att fungera?Finally tried it out and works like a charm here with display, charging and usb hub. Amazing
Acer is pathetic. After explaining the issue to Acer support in Sweden several times over the phone they told me that flashing the firmware will fix the issue. I asked if I could flash it myself, but they said it had to be shipped to their repair center to be flashed.
So I sent the display to Germany and got it back a week later or so. The issue is still there, the firmware wasn't flashed and Acer support in Germany says there is no fix for this issue.
Insane.
Update: One day I received an email from Acer support in Germany with a firmware fix. Haven't tried it yet, though. They say it should make the screen "fully compatible with the 2017 MBP", though.