Music - Missing Features, Bugs, Issues & Troubleshooting

[Jayseph]

Hello all!

I am wondering if anyone else has run into this glitch. At random intervals (sometimes once a week, sometimes a few times a month) a few artists’ albums will no longer be correctly ordered in album view on all iDevices (iPad, iPhone, iPod). For example, The Beatles albums would be filed under “T” instead of “B”. Elton John would be under “J” instead of “E”. Same artists each time. No changes were made to sort order on my Mac and I had not recently performed a sync. And the issue seems to appear at the same time - meaning, after I notice it on one device when I go to the next device the issue is there as well. To correct this issue, I would have to delete an album and then re-sync the album to force the albums back in the right order.

I do subscribe to Apple Music, but I do NOT sync my libraries as Apple seems to destroy music when that service is used. I have noticed this issue long before Monterey, but it seems not to have been fixed.

Has anyone else had this issue and found a solution? It is an annoying glitch.

 

[Lvivske]

I do NOT sync my libraries as Apple seems to destroy music when that service is used.

What did you mean by this?

 

[Jayseph]

What did you mean by this?

Sorry for not being clear - I meant that I do not use the iCloud Music Library feature, as it makes a mess of my music library. This feature used to be called iTunes Match if I recall correctly.

 

[DaGrandMastah]

Okay so sync issues aren't completely hammered out but are getting better.

I checked out iTunes since before it was working better, and my new albums all were in the 'recent albums'. One was missing album art, so I added it on MacOS Music and seconds later it showed up on iTunes fine.

All my ratings I added, or changes I made today were recent in iTunes

only issue I'm seeing is this one album, which was an upload (non match), is showing in iTunes still despite my deleting it from Music hours ago. Restarting Music caused it to re-appear. This is technically "iCloud" data (not Music library) so maybe that's why it was the outlier.


edit: so upon deleting the album again from Music, it now disappeared from iTunes. So far, at this moment, everything is syncing fine.

Are you on the beta or 12.2? I’m praying we get a fix for all these issues soon with 12.3

 

[Lvivske]

Are you on the beta or 12.2? I’m praying we get a fix for all these issues soon with 12.3

beta 12.3 / music 1.2.3.53

sync issues are horrendous right now, no rhyme or reason which albums lose their metadata and which stay

 

[Howard Ellacott]

Music 1.2.3.56 in the new beta appears to have fixed all my many sync issues!

 

[Lvivske]

Music 1.2.3.56 in the new beta appears to have fixed all my many sync issues!

Knock on wood, I said that last update....will upgrade and report back ?

 

[Lvivske]

Not a good sign, first thing I did was change 1 rating on this album (5 to 4), and then all the other ratings (and heart rating) disappeared. Hopefully it was just due to the upgrade and not constant...

 

[Lvivske]

Can confirm now that 1.2.3.56 does *not* fix the sync issues w/ meta data

Listening only from MacOS, with an Apple Music album (not matched or uploaded this time), and had all my ratings, genres and disc #'s just reset before my eyes again. Same ****. Ugh.

 

[nortonandreev]

As it seems that Beta 4 of macOS 12.3 might be the latest beta and the Music app is just 3 builds newer than the one in the previous beta, it is safe to assume that nothing in the Music app will change before the official release of macOS 12.3. In its current state, I can't find any differences, compared to the experience, stability or speed, offered with the Music app in macOS 12.2. Of course, depends on the ways people use the app and there might be some improvements in particular areas, but...

 

[Lvivske]

ffs ive got ratings and info on an album i havent updated in years just disappearing, i cant even go "well its using the data from last week and overwriting the beta" to explain this

its just randomly deleting ****

 

[Howard Ellacott]

I just realised that for an unrelated issue I signed out of iCloud on all my devices and then signed back in, before downloading the latest betas. Potentially that’s why my sync issues are resolved.

 

[mat1696]

Yeah, I've noticed that as well. The new Music App should be completely rewritten.

Also when you click on an album and it opens on a new page? And then you have to click that small arrow back to return to the library? Such a weird choice. It takes so much time to look through the albums.

Why not make it like it was before (just googled the screenshots):

Or even way before:

It would make it so much faster to look through your albums.

++++++++ ! Removing the old iTunes view (that has been there until Mojave) is probably the worst design decision Apple has ever made! It doesn’t make any sense, and I can’t believe that not only someone did accept this change in the first place, but even worst: that it’s still there almost 3 years later!!!
That’s like the Playlist view « As songs »: the header that juste shows the playlist icon takes almost the whole space on little screen, and doesn’t scroll with content. Come on Apple! And I’v reported these huge issues many times… but nobody seems to care at Apple.
And I agree: Music needs a serious and COMPLETE rewrite with usability and Mac-experience in mind…

 

[JungleJezebel]

Hey Guys,
Has anyone encountered this problem where Apple Music/iCloud Music Library has 'removed' all your local music files and replaced them with a streamed version (please see pic). Now I have 2 entries for every song, all 82,000 of them. I've tried turning off sync library on all devices, restarted etc, but that's not helped.

The Music app still plays the "removed" tracks so it's not that it can see them.

I'm running Music 1.2.2.40 and Monterey 12.12.1

 

[vddobrev]

@JungleJezebel First time I see Removed cloud status, and the same time Matched. What actions lead to this?

 

[JungleJezebel]

@JungleJezebel First time I see Removed cloud status, and the same time Matched. What actions lead to this?

It just happened today after adding a few new tracks to my Library and then clicking on "Update Cloud Library" I have done nothing differently than usual. it's very strange.

 

[canyelles]

And I agree: Music needs a serious and COMPLETE rewrite with usability and Mac-experience in mind…

The problem is that doing that is precisely what got us into this complete mess.

 

[nortonandreev]

The problem is that doing that is precisely what got us into this complete mess.

Well, it hasn’t been done right. This doesn’t mean Mac should never have a working Music app. I guess they have to restructure the team and the management of this team and try again…

 

[mat1696]

The problem is that doing that is precisely what got us into this complete mess.

They didn’t rewrite the app. What they did was take the old code of iTunes and copy-paste it in 3 different apps containers (Music, TV, Finder) with the less possible effort… And as the code is very old, this migration has created lots of problems and increase the lack of optimization… And that’s a shame, because if they really cared about the Mac they had a great opportunity to rewrite Music and TV from the ground-up with native Appkit in macOS Catalina while keeping iTunes 12 for the time of the migration and rewrite of every feature. When these new apps would have been ready, they could have discontinued iTunes (with Monterey for example). That would have resulted in a very smooth and clean transition… But of course they choose the easiest (and ugliest) path…

 

[Lvivske]

Testing the latest beta, been 24 hours and so far havent seen my metadata nuked

fingers crossed

 

[nortonandreev]

Testing the latest beta, been 24 hours and so far havent seen my metadata nuked

fingers crossed

The latest build has the same Music app as the one in Beta 4. I’m not saying it can’t be iCloud-related change, but I won’t expect anything to be fixed in Beta 5 as the Music app is exactly the same.

 

[Lvivske]

The latest build has the same Music app as the one in Beta 4. I’m not saying it can’t be iCloud-related change, but I won’t expect anything to be fixed in Beta 5 as the Music app is exactly the same.

it's a different build number.

 

[nortonandreev]

it's a different build number.

It is not, tho. Both Beta 4 and Beta 5 have Music 1.2.3.56.

 

[alfon_sico]

beta 12.3 / music 1.2.3.53

sync issues are horrendous right now, no rhyme or reason which albums lose their metadata and which stay

Absolutly true. I can confirm that Mojave iTunes version works like a charm synchronizing names, years, albums and whatever you edit in the song. The changes are permanent and showed in iPhone in few seconds

I'm using Music 1.2.3.58 (last beta) and it doesn't work as well in sync with iTunes Match, awful

 

[DeepIn2U]

I'm finding a VERY annoying issues with Apple Music on my M1 iPad Pro.
Playback of songs in my playlists (created on my iPhone, both signed into the same iCloud account) and using AirPlay on the same WiFi network (not simultaneously of course) ... ONLY the iPad freezes when the next song on the playlist is supposed to play.

Freeze right at the beginning. I have to move the track slider for the playback to begin. repeat playlist is on, turned that off, power-cycled the iPad same issue. Happens on ALL my playlists for songs I've had for almost a year now.