Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

New 27" iMac's had issues but is now FIXED!

spcdust said:
I'm no Mac fan boy but this idea that this was a rushed out update is just idle speculation - one imagines Apple didn't knock this update together a a month before and then put it out and keep their fingers crossed. To completely rush a product launch and then recall a complete line would be commercial suicide both for reputation and economically. I also don't think this race to upstage Windows 7 release ever really existed - Apple would never be able to compete with such a huge launch to such a massive user base by releasing a refresh of their iMac range. Again I think this is all in the minds of this forum - did the release of the iMac have any impact on the column inches given to the Windows 7 launch?

I can understand the frustration of those experiencing issues but this thread is full of people putting 2+2 together and coming to 5. No one knows why some iMacs are experiencing problems. The heat accusation doesn't cut it with me as this is an obvious technical point Apple would have researched thoroughly - Be happy the ALUMINUM back (an efficient heat conductor) is getting hot - it's probably doing it's job.

My view - it's a combination of Snow Leopard still being a little young in it's current version combined with some firmware/driver issues that will inevitable be addressed in an OSX update (10.6.2). We've all been here before (the last iMac and GPU issue anyone) and that got sorted out by an update.



Not necessarily the Apple Mac specific drivers.

I know it's really hard and frustrating but unfortunately a little patience is probably all that is called for.
Click to expand...


You know when I see Apple satisfaction surveys? I think of you.

Apple products aren't better than anyone else's its just that the typical user has a warped sense of reality when it comes to what is and what isn't acceptable in a premium expensive computer. Even you acknowledge that Apple has done this before.

"it just works.."

blind leading the blind...

there is ZERO excuse for these issues.

Patience SHOULD NOT be needed, take it back and either wait for it to be fixed or buy something else.


And I'm sure the launch was timed to co-incide with Win 7 release. It wasn't about competing it was about nicking column issues, so that it wasn't a 100% MS press day
 
archipellago said:
You know when I see Apple satisfaction surveys? I think of you.

Apple products aren't better than anyone else's its just that the typical user has a warped sense of reality when it comes to what is and what isn't acceptable in a premium expensive computer. Even you acknowledge that Apple has done this before.

"it just works.."

blind leading the blind...

there is ZERO excuse for these issues.

Patience SHOULD NOT be needed, take it back and either wait for it to be fixed or buy something else.


And I'm sure the launch was timed to co-incide with Win 7 release. It wasn't about competing it was about nicking column issues, so that it wasn't a 100% MS press day
Click to expand...

Man, just give it a rest - you don't even own a Mac anymore as you sold all your Apple products in the space of a week in a little hissy fit over your iMac. I'm no apologist for Apple, more a realist to the corporate World. By all means people should take their iMac's back if they're not happy as that's their right and prerogative, I totally appreciate the frustration people feel, I would as well, but experience suggests a little patience may be the better path to take. Snow Leopard is in it's infancy as a new major version update of OSX and the iMac is a new refresh of their desktop line - I suspect that these two facts may be the clue to the issues being experienced - basically teething problems an update will resolve.

This thread is useful for those experiencing issues but one has to recognise that a by product of all the postings is speculation that three pages further on suddenly becomes gospel as everyone chases their tail trying to find explanations.

Apple refreshed their line up, as predicted by many months ago, in preparation for the holiday season - I didn't really see the fairly quiet launch (no event, no press conference) as much of a threat to Windows 7 launch.

Now archipellago, why not pop off and play with your Windows PC like a good little drone, oh no, you're too busy finding as many threads as possible to slag off Apple in a really "constructive way".

Footnote:
I never make these things that personal but Jeeez, this guy is like a scratched record, relentless and irritating:p
 
spcdust said:
Man, just give it a rest - you don't even own a Mac anymore as you sold all your Apple products in the space of a week in a little hissy fit over your iMac. I'm no apologist for Apple, more a realist to the corporate World. By all means people should take their iMac's back if they're not happy as that's their right and prerogative, I totally appreciate the frustration people feel, I would as well, but experience suggests a little patience may be the better path to take. Snow Leopard is in it's infancy as a new major version update of OSX and the iMac is a new refresh of their desktop line - I suspect that these two facts may be the clue to the issues being experienced - basically teething problems an update will resolve.

This thread is useful for those experiencing issues but one has to recognise that a by product of all the postings is speculation that three pages further on suddenly becomes gospel as everyone chases their tail trying to find explanations.

Apple refreshed their line up, as predicted by many months ago, in preparation for the holiday season - I didn't really see the fairly quiet launch (no event, no press conference) as much of a threat to Windows 7 launch.

Now archipellago, why not pop off and play with your Windows PC like a good little drone, oh no, you're too busy finding as many threads as possible to slag off Apple in a really "constructive way".

Footnote:
I never make these things that personal but Jeeez, this guy is like a scratched record, relentless and irritating:p
Click to expand...




a scratched record like the 'I'm a Mac & I'm a PC' adverts?

disingenious and misleading?

good....

now you know how the other 96% feel.
 
It's good to see this issue is now getting wider news coverage within the Mac community (MacRumours, Appleinsider, 9to5 etc.). For those suffering the issue it's some comfort that Apple must now be fully aware of the problem and will hopefully resolve it speedily. All the power of user forums collectively highlighting issues which relatively quickly get back to the people who can hopefully sort it out.
 
Possible memory issues?

First off, thank all of you for sharing your bad experiences with the new 27" iMac. I'm seriously considering getting the i7 with the 4850 video card in the future, but I'm glad to hear of your issues so that I know to hold off until they are resolved.

I wanted to see if those of you who are experiencing the issue have tried other troubleshooting ideas like dropping the RAM to the bear minimum (i.e. 2 or 4gigs, whatever it can run on at the lowest level). The reason I ask is I'm wondering with Snow Leopard being so new that maybe it's an issue with it addressing more than 4gigs of ram.

Not sure if that'll help, but so far from the feedback I've read, it sounds like it might be something with the ATI 4670 video card setup as those who have complained seem to have that particular card.

Anyhow, please keep us informed on what you find. I'm interested how this will play out so I can determine when would be best for me to purchase mine :)
 
I am sort of thinking that by the time the i7 iMacs
appear the problem will be addressed.

Obviously Apple is aware of the problem and the
i5 and i7 models have not yet rolled off the assembly
line.
 
AirPort

Wow.

I read a post where someone mentioned Airport as the cause of this issue.

So.. when my Firefox was supers-sluggish ... i turned Airport off... and on again.. and BOOM.. everything speedy again.

Please let me know if anyone else can reproduce this.
 
spcdust said:
Man, just give it a rest - you don't even own a Mac anymore as you sold all your Apple products in the space of a week in a little hissy fit over your iMac. I'm no apologist for Apple, more a realist to the corporate World. By all means people should take their iMac's back if they're not happy as that's their right and prerogative, I totally appreciate the frustration people feel, I would as well, but experience suggests a little patience may be the better path to take. Snow Leopard is in it's infancy as a new major version update of OSX and the iMac is a new refresh of their desktop line - I suspect that these two facts may be the clue to the issues being experienced - basically teething problems an update will resolve.

This thread is useful for those experiencing issues but one has to recognise that a by product of all the postings is speculation that three pages further on suddenly becomes gospel as everyone chases their tail trying to find explanations.

Apple refreshed their line up, as predicted by many months ago, in preparation for the holiday season - I didn't really see the fairly quiet launch (no event, no press conference) as much of a threat to Windows 7 launch.

Now archipellago, why not pop off and play with your Windows PC like a good little drone, oh no, you're too busy finding as many threads as possible to slag off Apple in a really "constructive way".

Footnote:
I never make these things that personal but Jeeez, this guy is like a scratched record, relentless and irritating:p
Click to expand...

It's not just software it's hardware Apple uses a lot of cheap mass produced parts but charges a premium price.
 
soft said:
Wow.

I read a post where someone mentioned Airport as the cause of this issue.

So.. when my Firefox was supers-sluggish ... i turned Airport off... and on again.. and BOOM.. everything speedy again.

Please let me know if anyone else can reproduce this.
Click to expand...

Interesting, there were similar issues with the first 4850 based 24" imacs. Perhaps the change to ATI is not as smooth as we thought it would be. I personally despise nvidia after the 8600 MBP mess so I hope any issues related to ATI are resolved quickly (if these are ATI related).

Cheers,
 
Someone has started this topic that has a poll for people with new iMacs (21" and 27") to vote whether or not they are having problems.

At the time of posting this message only 7 people had problems while another 22 people had no problems.
 
maybe heat related.
my 30 inch dell monitor produce a massive amount of heat

well it will be interesting to see how icore7 and 27 inch monitor will cook an egg.
i am waiting for the next toaster.
 
EasyRider said:

Has anyone tired installing Leopard 10.5.8 on the 27" and seeing if that made a difference? I think that would be interesting to test.
Click to expand...

:eek: I am eager to hear about this, too. Rolling back my X3100 Whitebook to Vanilla Leopard improved Flash performance quite a bit.

I say it's time for a 10.5.8 test on these 27 inch monsters and see what happens.
 
ma2ha3 said:
maybe heat related.
my 30 inch dell monitor produce a massive amount of heat

well it will be interesting to see how icore7 and 27 inch monitor will cook an egg.
i am waiting for the next toaster.
Click to expand...

The i7 iMac will have a slot in the top for making your breakfast toast in ... pop a piece of bread in, check your emails and then fresh toast pops out ... it's great! ;)
 
53x12 said:
Any reason not to believe that the i5/i7's will not have this issue? They haven't even shipped yet, shouldn't we wait for the intial batch to be released before we assume anything?
Click to expand...

I think he's saying that because the i7 is running even hotter than the C2D's,so he's just assuming. No need to get bent.:)
 
"genius"

LOL...I was in the Apple store and I tried to open Logic Express on an iMac 3.06 and run the default demo it ships with...It crashed..lol. I called the "genius" over and showed him...and he was baffled. We tried it on another iMac 3.06 and ... crash! Same error message. He must have been an Genius Jr. because he said he had to go ask the Audio Applications Expert about it. In the mean time, afraid that the iMacs hardware was unable to run 80 tracks in Logic Express I tried the same thing on a MBP and it worked fine...smooth as milk. So the "genius" comes back and says "Yeah, he (Audio Expert) told me ("Genius") that all of the new iMacs are having this problem and they are trying to fix it now"...LOL! All of my PC friends at work got a good laugh. Apple is starting to look more and more like Microsoft...increased market share, decreased quality...LOL.

Just a few jokes aside, overall Apple still kicks ass. And I will get one of these iMacs as soon as they are fixed...unless I convince myself to wait for a $1500 i7 model on the next iMac update 6 months from now (how likely is this) .
 
eloh said:
LOL...I was in the Apple store and I tried to open Logic Express on an iMac 3.06 and run the default demo it ships with...It crashed..lol. I called the "genius" over and showed him...and he was baffled. We tried it on another iMac 3.06 and ... crash! Same error message. He must have been an Genius Jr. because he said he had to go ask the Audio Applications Expert about it. In the mean time, afraid that the iMacs hardware was unable to run 80 tracks in Logic Express I tried the same thing on a MBP and it worked fine...smooth as milk. So the "genius" comes back and says "Yeah, he (Audio Expert) told me ("Genius") that all of the new iMacs are having this problem and they are trying to fix it now"...LOL! All of my PC friends at work got a good laugh. Apple is starting to look more and more like Microsoft...increased market share, decreased quality...LOL.

Just a few jokes aside, overall Apple still kicks ass. And I will get one of these iMacs as soon as they are fixed...unless I convince myself to wait for a $1500 i7 model on the next iMac update 6 months from now (how likely is this) .
Click to expand...

just to note, and to put everything in perspective.

250 mill 'PC' will be sold this year, worldwide

Apple will sell 10 mill of those machines. 4% share

of more interest with regards iMac issues and publicity.

of those 10 mill machines, approx 6 mill will be portables.

that means the other 4 mill (1 mill a quarter) are split between iMacs, Mini's and Pro's.

so...in the grand scheme of things, not many of these things are actually being sold.
 
NJRonbo said:
Greysquirrel,

What’s your point?

You are just stating the obvious.

The Internet and forums like this have
become a place to share information.

Just because people didn't have a place
to complain about problems with their
electronics back in '85 doesn't hold a
candle to your argument.

What's so great about 2009 is that when
something doesn't work, you can share
that information with other owners and
when there seems to be a consensus
among all of them that there IS something
wrong that information it can be better
collected by a company like Apple.

Here's something very realistic....

A week ago people started complaining
on this and Apple discussions forum about
the 27" iMac, its display and slowdown
problems.

It wasn't one complaint -- it was many.

And while the normal trolls had their
field day making fun of those that were
complaining it seemed that those
complaints gained enough traction that
ENGADGET picked up on it. And, by
reading that ENGADGET article we find
there were a lot more new iMac owners
experiencing the same problems.

So none of it was imagined.

And the end result? Apple is now aware
of the problem and probably working on
a fix. Had this been 1985, I think the
collection of data among problem owners
would have been slower and there would
not have been such widespread awareness
of the problem.

The Internet is a wonderful thing and
companies like Apple take full advantage
of its feedback potential.
Click to expand...
You obviously saw my point, back in '85 we didn't have the internet to communicate. with other owners and therefore there was no fuss about the problem, your only way to complain was to phone Apple. There also was no fuss because you did not know if you were the only one or there were many others with the problem I forget if Mac Addict and Mac World were publishing then but thats a moot point for if you lived in a small town no one carried them and you would have to go to a city to get a copy and subscribe.
If you thought I was knocking those who have problem because they are imagined or I thought forums were a waste of time I'm sorry I gave you that impression. Without the internet and forums on just about every product and subject we would have to subscribe to a ton of magazines and wait every month to see if someone had the same problem, no matter what product and not just sign on each day and see what is going on with a product.
I am sure Apple engineers are not sitting around drinking coffee but are hard a work trying to find out what happened and how to fix it.
I emphasis those with a problem, I have bought first generation electronic equipment for a high price and have gone through the same feelings of anger, frustration etc but the companies alway came thought with a firmware update and all was well, I am sure the same thing will happen here.
 
I emphasis those with a problem, I have bought first generation electronic equipment for a high price and have gone through the same feelings of anger, frustration etc but the companies alway came thought with a firmware update and all was well, I am sure the same thing will happen here.
Click to expand...

Well, at least you seem to be sympathetic
to those who are having problems. Your
original post seemed to be sarcastic towards
those with complaints and if I misunderstood
that then I have no problem offering up an
apology.

There are just too many trolls making light
of the problems people are reporting here
even going to the extent to start polls to show
that there are more people happy with their
27" iMac than unhappy -- as if that proves
a point that there aren't problems out there
when obviously for a sizeable amount of
consumers, there is.
 
soft said:
Wow.

I read a post where someone mentioned Airport as the cause of this issue.

So.. when my Firefox was supers-sluggish ... i turned Airport off... and on again.. and BOOM.. everything speedy again.

Please let me know if anyone else can reproduce this.
Click to expand...
I have, seems like airport is using a lot of resources on a endless hunt for more networks.
 
has anyone with the flash problem tried running at a lower resolution to see if the flash player has scaling issues?
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back