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New 27" iMac's had issues but is now FIXED!

ryanfacer said:
Hi

I am having problems with my new 27inch iMac to. After leaving it on for about 10hrs it starts slowing down so much I am unable to use it! :mad: Restarting seems to fix it and then it is ok for another 10 or so hours. I am thinking of trying to get a refund but im not dont know if they will refund me or just offer me a replacement? I would like a refund because I think this will only happen again to the new one. Have any of you guys had any experience with returning goods to a apple store in the UK ?
Click to expand...

Do you have Windows so you can try bootcamp? I'd really like to know if the issue happens in Windows.

Cheers,
 
billyripkin said:
This is just a warning to anyone out there thinking about buying a new iMac released last week. DO NOT BUY ONE YET. I received my base model 27" iMac last friday and since day one have had issues with severe slowdown in the system to the point where a 5 year old G5 iMac is faster than this new one. The problem is after using the computer for anywhere from 20 min to and hour depending on how hard you are pushing it the system will become slow and unresponsive. I have tested this from running just iTunes and watching it happen after 40 minutes to running iTunes, Safari and Quicktime all at once and it happening in 20 min. The only thing that helps the problem is to restart the computer and that is only a temporary fix. In a attempt to fix this I have done the following steps below.

Taken the computer to the Apple store and gotten a replacement computer with no luck and issue still existing on the new one.

Reinstalled the system with no luck.

Did a erase and reinstall with no luck. Plus just to be sure did not use Time Machine to bring my files over in case my old system had something corrupt in it.

Did a PRAM reset with no luck

Did a repair of permissions and while it did find some to repair did not help.

I am convinced at this point the software or hardware is beyond my ability to repair and it is just time to step back and wait for Apple to find the problem and fix it. I have a case opened with Apple Care and am in contact with a employee. Until they resolve this issue I would strongly suggest NO ONE buy a new iMac.
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It's sad, but Apple's quality is in decline.
 
Are you sure it wasn't still downloading while you were playing it?
I'm sure the C2D can handle 1080p video. Next time try streaming a local file.

Archmagination said:
Playing around with the new 27" iMac with Radeon 4670 at the local Best Buy.

I tried watching a Hulu episode.. horrible stuttering and skipping. Decided to try a apple trailer, The Wolfman at 1080p. Was okay at first, but half way through the trailer it started having horrible stuttering and skipping too.


Looking around online I have been hearing that its a really bad memory leak with the Radeon 4670 drivers. Hopefully it will be with the 10.6.2 update, but if not a week or two later.
Click to expand...
 
ryanfacer said:
Hi

I am having problems with my new 27inch iMac to. After leaving it on for about 10hrs it starts slowing down so much I am unable to use it! :mad: Restarting seems to fix it and then it is ok for another 10 or so hours. I am thinking of trying to get a refund but im not dont know if they will refund me or just offer me a replacement? I would like a refund because I think this will only happen again to the new one. Have any of you guys had any experience with returning goods to a apple store in the UK ?
Click to expand...

yes.. and good luck.

you'll need it.

apalling, simply apalling.

worst ever..
 
It's sad, but Apple's quality is in decline.
Click to expand...

And that is why I wrote the CEO.

I wanted to know that as a devoted Apple
user I am very concerned about the decline
in Apple quality.
 
NJRonbo said:
I just typed a two page letter to Steve Jobs
and sent it out today.

Now, I am not naive enought to think that he
will receive or read it personally but I think the
letter will garner some attention and make a point.

I have a 27" i7 iMac on preorder and for the past
few days have been very concerned with the
issues being reported with these new computers.

Meanwhile, one of my best friends awoke to find
his TimeCapsule fried after 18 months use. Further
investigation on this forum and across the net shows
there are a pandemic of people experiencing bricked
TimeCapsules at about the same time. There is
even an entire website dedicated to the mourning
of users of TimeCapsule with links to contact Apple.

In my letter I pointed out my concerns of slipping
quality control within the company over the past
year or so. It isn't right that people are plopping
down good money and getting defective equipment.
For the longest period of time, Apple had a reputation
about putting out reliable electronics. Essentially,
you paid more for an Apple but you got quality goods.

I am hoping that my letter reaches Steve's inner
circle -- but even if that is hoping too much, it
should garner the attention of someone there to
start looking into these problems and taking care
of those of you who have faulty equipment and
now need to know what the next step is towards
getting it repaired or fixed.

Frankly, this is just disturbing to read these
complaints. Not something any of us who have
these computers on order need to hear.

Will keep you posted if I get a response -- probably
not before November 3rd at the earliest.
Click to expand...

What is the name of this web site please?
 
Here we go again!

As some of you may recall, when the first Aluminum iMac was introduced this forum was filled with exactly the same type of crap and fear mongering.

"The worst Mac ever!"..."It's so hot I burned myself!"... "It slows down!"..."Apple rushed these out!"

Well it was a bunch of nonsense then and I'll bet it's the same now.

I ignored all the ignorant ranting here when I bought my first iMac and I plan to do the same this time.
 
Ignorant ranting?

Do you think that's a fair thing to say to those
people who have documented problems here?

Go troll somewhere else, please.
 
I'm sorry. Just not buying in to this "pr" campaign.

And I played a 1080p movie trailer at the Apple store on a
new 27"-played flawlessly.
 
To be honest I have been very disappointed with Apple over the past few days. What I did not mention earlier was the shocking lack of training the sales assistant had in the Apple store. Every question I asked Him about the new iMac he replied with " Im not sure " When I asked him if he had been trained on the new line of goods he told me that he had not been trained because it was to similar to the old line. He then went on and sold me a £20 cable that he told me would do the job to connect up my ps3 to my new 27inch iMac!!! as we now no this is not possible. Then when I wanted to pay for my new iMac it took 1 1/2hrs because 4 hand held scanner he tried crashed ( by the way he told me they run of windows mobile ) until we eventually used the cash till. Now I have all the lagging issues etc. I do think this is a shame as my last iMac was my first Mac and I was VERY pleased with it ( last gen 2.0 4gb RAM ) so much so I cant bring myself to sell it. I hope Apple sort this out or they are going to make some people move back over the Windows :(
 
It would be valuable to list your exact hard drive manufacturer and serial number to isolate the problem drives.
 
Theres always problems with products, Especially computers. remember they are mass produced. Thats why cert techs exist. if computers did not break then i would not have a job.

Just erase and install from the restore dvd's if that works it means you installed something that is freezing osx if not then theres something wrong with either your hd, ram or logic board

just try the erase and install and let me know what happens
 
archipellago said:
Jeez, they shouldn't be selling faulty goods out of the box.

In this country thats illegal

why do people put up with this stuff.?

amazed...!:eek:
Click to expand...

Yeah. Because Apple intentionally put out a faulty piece of hardware. I'm sure that's it. Let's arrest them! Get real.

Every new product is subject to initial bugs. What matters is how the company responds to the problem and fixes it.
 
Glad I didn't get stuck with one of the crappy, slow, problematic 27" iMacs that you guys have. Mine works awesomely, but I did wait till they were out for 5 days before buying one. I didn't rush into it like some of you fools. (jk :eek:) I waited till they got all the kinks out of the machine and landed a perfect specimen. There was no reason to jump into it too early and get one on "opening day". By being patient like me, I got a good one with all the bugs and kinks worked out of it.

Seriously though, I just watched a trailer on imdb.com and it works flawlessly. All I do is web surf, email and type up word docs so even if my machine did have a problem, I would probably never know.:D Ignorance is bliss in my case.

For all you contemplating getting a 27", come on down. The iMacs are rockin'. Bottom line, no problems with mine at all.

Steve R
 
NJRonbo said:
....and such rudeness from a troll who is
also a (GASP!) newbie!
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Sorry, I guess i was overcome by the waves of heat coming off my iMac and the glare form the glossy screen and the chin. My god that evil chin! I close my eyes and still see it!!!

HELP ME!
 
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