Nexus-N/Pixel XL ( 2016 )

[mackie8]

That is what im scared of... warranty issues..
At first this is my doubt on getting an export device since pixel is not locally available in my location(singapore)
There are local shops selling it but warranty will be at your own risk... since i need to contact google if there is issue...

I bit bullet when i took it...
Just really like the device...
Im praying it will last me even for min 6months ....
If it didnt.. well lesson learned it will be my last export device then lol....

 

[MRU]

That is what im scared of... warranty issues..
At first this is my doubt on getting an export device since pixel is not locally available in my location(singapore)
There are local shops selling it but warranty will be at your own risk... since i need to contact google if there is issue...

I bit bullet when i took it...
Just really like the device...
Im praying it will last me even for min 6months ....
If it didnt.. well lesson learned it will be my last export device then lol....

You mean import rather than export in this regard

As for warranty locality issues, if you ever have a problem with returning an item to a country you do not reside in, look into mail forwarding companies in the country you need to return the item to, who will give you a physical address in that country and will then forward items received to it, you can use these services to return the item for exchange. You simply pay the forwarding company the cost of delivery between the mailbox and yourself.

 

[kkh786]

I'd heard it was the same here in the States. I'm bit confounded by this policy if true....is it specifically just to limit scalping, or maybe to keep people from grabbing the unlimited hi-res photo/video Google Photos option and then reselling? I cannot see any other reason to have such a policy and frankly, to re-use a phrase from the Verge, seems pretty user hostile. Here's a thought Google---if you're concerned about scalping/reselling for profit, make more damn phones.

Apple will nickel and dime you just about every chance they get but even they tie their warranty, regular or extended (Applecare+) to the device, not the owner.

I am not sure they can control the high res perk with this warranty terms as you can log in to a pixel and upload all your stuff to Google Photos from the Pixel direct. This does not need to be media taken with the Pixel but uploaded from a Pixel.

I have uploaded a lot of pictures and videos taken with my previous iPhone 7 without issues.

On the warranty front.. when you buy a handset direct from Google the customer service experience is equivalent to Apples.. it only falls of the cliff if you purchase from a third party.

That is why I decided to pay full price.. for the full comprehensive hassle-free warranty (note, this is the first time in ages I have paid RRP for one of my gadgets.. just for the peace of mind)!

Nevertheless, I have had a Pixel replaced (with a brand new one) recently due to a screen issue (please see my other threads for info - if curious).. and that was smooth and pretty quick given the current stock shortages.

PS. Pixel to Pixel data transfer was perfect.. just like creating a clone phone in minutes through the adapter method. Saved me a lot of time setting up again. All apps and settings moved over.. the only apps I needed to login back were the banking ones (makes sense for security).

 

[tbayrgs]

I am not sure they can control the high res perk with this warranty terms as you can log in to a pixel and upload all your stuff to Google Photos from the Pixel direct. This does not need to be media taken with the Pixel but uploaded from a Pixel.

I have uploaded a lot of pictures and videos taken with my previous iPhone 7 without issues.

On the warranty front.. when you buy a handset direct from Google the customer service experience is equivalent to Apples.. it only falls of the cliff if you purchase from a third party.

First...the warranty coverage may be the same but the customer service isn't--it simply cannot be without the retail store presence of Apple. And according to another's account in the US, if you don't buy directly from Google, they'll defer you back to the carrier and you're then at their whim.

Second, and more importantly IMO, the latter is a huge customer service failure when compared to the experience one has with an iPhone. Why should the warranty end with the original buyer? I've purchased a handful of iPhone's from third parties (lots of Apple gear in fact) and the warranty always follows the product. In fact, you don't have to do a thing--don't have to contact Apple about a change of ownership, nothing.

 

[Wildo6882]

First...the warranty coverage may be the same but the customer service isn't--it simply cannot be without the retail store presence of Apple. And according to another's account in the US, if you don't buy directly from Google, they'll defer you back to the carrier and you're then at their whim.

Second, and more importantly IMO, the latter is a huge customer service failure when compared to the experience one has with an iPhone. Why should the warranty end with the original buyer? I've purchased a handful of iPhone's from third parties (lots of Apple gear in fact) and the warranty always follows the product. In fact, you don't have to do a thing--don't have to contact Apple about a change of ownership, nothing.

The warranty in the US does not end with the buyer. It never has with Google as long as you purchase from Google direct. Also, the retail experience with Apple doesn't come into play for many of us. It's a 2.5 hour drive to the nearest Apple store for me. So it's all over the phone for me when it comes to Apple products. Then it basically is the same as dealing with Google.

Apple's experience is better, simply because they back their products no matter where you got them. But if you purchased from Google, their service is absolutely comparable. I've had nothing but great experiences from Google and Apple.

 

[mi7chy]

Apple isn't an angel either. Premature battery shutdown doesn't cover everyone affected and people are getting charged for touch disease defect.

 

[tbayrgs]

The warranty in the US does not end with the buyer. It never has with Google as long as you purchase from Google direct. Also, the retail experience with Apple doesn't come into play for many of us. It's a 2.5 hour drive to the nearest Apple store for me. So it's all over the phone for me when it comes to Apple products. Then it basically is the same as dealing with Google.

Apple's experience is better, simply because they back their products no matter where you got them. But if you purchased from Google, their service is absolutely comparable. I've had nothing but great experiences from Google and Apple.

Yup, I stand corrected regarding the warranty coverage transferring with the device when purchased from Google. Per Google's support page:

If you give your device to a new owner, you can request to transfer device protection to the new owner with the device.

Note that transfers only work in the country where the device was bought. (For example, if you bought the device in the US, you can’t transfer device protection if you give the device to someone in Canada.)

Device protection cannot be transferred to a different device. It covers only the device with which it was purchased.

 

[kkh786]

First...the warranty coverage may be the same but the customer service isn't--it simply cannot be without the retail store presence of Apple. And according to another's account in the US, if you don't buy directly from Google, they'll defer you back to the carrier and you're then at their whim.

Second, and more importantly IMO, the latter is a huge customer service failure when compared to the experience one has with an iPhone. Why should the warranty end with the original buyer? I've purchased a handful of iPhone's from third parties (lots of Apple gear in fact) and the warranty always follows the product. In fact, you don't have to do a thing--don't have to contact Apple about a change of ownership, nothing.

I am speaking from my perspective.. I have had all the iPhones since the iPhone 5 and have used the Apple warranty many times.. not once have I gone in to an Apple Store for an issue.

I prefer that chat function on the Apple Support pages and send my devices over the post.. granted this way I would be "iPhoneless" for a couple of days but I always have had an simultaneous Android device to fall back to.

I can do the exact same thing with Google but the difference with Google so far has been they have sent the device back first before asking for the faulty device back.. so that is a betterment over Apple.

From my point of view.. both Google and Apple customer service has been exceptional.. Google probably edging it due to sending replacements first.. again based on my personal experience over various iPhones and Nexii/Pixels over the years.

So on Android side.. Google (direct) are the best in customer service by far.. after hearing horror stories from Samsung/LG/HTC etc.

 

[epicrayban]

Google customer service support is pretty mediocre in terms of their reps' knowledge, but I guess this is pretty common.

I called them to confirm that Google has extended holiday returns (in light of my recent OnePlus 3T purchase, I want to make sure I can still return the Pixel). Their website here says:

https://support.google.com/store/answer/2411741?hl=en

Extended holiday returns
If you buy devices or accessories from the Google Store between November 25 and December 25, 2016, you can return them through January 22, 2017.


Yet no rep seems to know this. And worse, they're having trouble understanding this. Kind of frustrating dealing with Google CS on the phone. It was eventually resolved.

 

[epicrayban]

Guys, I think my Pixel has a bug where if I'm connected to any WiFi, it'll random reboot by itself. Sometimes the device will freeze up too for a solid 10-15 seconds. This happened after 7.1.1. No rogue apps that I'm aware of because it happened in Safe mode too.

My work and home WiFi are unchanged. Don't know why this would happen but I notice it doesn't happen when I'm on data. Not confirmed yet. Still testing.

What a bizarre bug. Anybody near of such thing? Not finding much on the web...

 

[MRU]

Guys, I think my Pixel has a bug where if I'm connected to any WiFi, it'll random reboot by itself. Sometimes the device will freeze up too for a solid 10-15 seconds. This happened after 7.1.1. No rogue apps that I'm aware of because it happened in Safe mode too.

My work and home WiFi are unchanged. Don't know why this would happen but I notice it doesn't happen when I'm on data. Not confirmed yet. Still testing.

What a bizarre bug. Anybody near of such thing? Not finding much on the web...

Nope. Two pixels and never had a reboot on either of them or any wifi issues in general. Weird ... (Maybe the Pixel knows you've ordered a OP3T )

 

[kkh786]

Guys, I think my Pixel has a bug where if I'm connected to any WiFi, it'll random reboot by itself. Sometimes the device will freeze up too for a solid 10-15 seconds. This happened after 7.1.1. No rogue apps that I'm aware of because it happened in Safe mode too.

My work and home WiFi are unchanged. Don't know why this would happen but I notice it doesn't happen when I'm on data. Not confirmed yet. Still testing.

What a bizarre bug. Anybody near of such thing? Not finding much on the web...

Same as MRU. I've used two Pixels and not seen this issue at all.
On another note, I've extensively used the camera today at a wedding and the phone felt very warm after use even through the nillkin case.. is this normal?

 

[MRU]

Same as MRU. I've used two Pixels and not seen this issue at all.
On another note, I've extensively used the camera today at a wedding and the phone felt very warm after use even through the nillkin case.. is this normal?

Photos or 4k video ? I haven't recorded 4k video yet (I rarely shoot video anyway) but taken loads of photos and haven't experienced it getting noticably warm.

 

[mackie8]

anybody who change from big Xl to smaller pixel? how is the battery on the smaller pixel?

 

[epicrayban]

how is the battery on the smaller pixel?

Terrific.

 

[kkh786]

Photos or 4k video ? I haven't recorded 4k video yet (I rarely shoot video anyway) but taken loads of photos and haven't experienced it getting noticably warm.

Was mostly photos.. didn't get a chance to do any serious videoing.
Took hundreds of photos using auto settings.. even used burst mode a few times.
It felt warm through the case that's why I am a little weary.

 

[spriter]

Was mostly photos.. didn't get a chance to do any serious videoing.
Took hundreds of photos using auto settings.. even used burst mode a few times.
It felt warm through the case that's why I am a little weary.

Having hand a good selection of Exynos, Snapdragon, and Mediatek devices I'm inclined to suggest having a SD will be warmer than one would expect or like.

The promises and promo blurb for the 835 don't make me want to change my mind either.

 

[spriter]

Was mostly photos.. didn't get a chance to do any serious videoing.
Took hundreds of photos using auto settings.. even used burst mode a few times.
It felt warm through the case that's why I am a little weary.

Having hand a good selection of Exynos, Snapdragon, and Mediatek devices I'm inclined to suggest having a SD will be warmer than one would expect or like.

The promises and promo blurb for the 835 don't make me want to change my mind either.

 

[epicrayban]

Device hasn't rebooted since taking it off wifi. It was rebooting multiple times a day before so that says something. Going to try today with wifi on and see.

I wonder if it's software or hardware...

 

[BlueGoldAce]

Long time no post!

Anyway, I don't have any intention of buying this device, but I have referred and convinced both my brother and father to purchase one, since they want the "best android phone" available. That is the Pixel, IMO.

I got to play with my brothers Pixel XL a bit, and I was impressed with what I saw. Next to my iPhone 7 plus, I couldn't really find anything wrong with it. It seemed fast, smooth, well built, etc...exactly how I imagine a Google phone should be. I think google did well for their 1st gen device. It is a real viable alternative to iOS/iPhone, without any caveats that often exist with third party OEMs.

Anyway, I didn't come here to say what has already been said. I have always said Google's customer service matches Apple's, and I still think that 95% of the time they do; but not always. My father has a Note 7, that he has been trying to move on from for a while now. He order a Pixel Xl in November, only to have Google cancel his order (and apparently several thousand others that day) due to an error in their system. Errors happen, right? No big deal, Google should just reinitialize or reorder the cancelled orders, and bump them up to the front of the line...right?

Nope. No matter how much I (pretending to be him) argued and pled with google, there was "nothing" they could do. Apparently, Google's retail system is young enough and untested, and there "is literally no way" to reinitialize an order, or even for Google's support/retail staff to place an order for a customer (let alone bump them up in the queue). This was early December, and the phone XL wasn't available able to order online, due to limited stock. So my father (aka me) had to wait another week, randomly wake up at 3 am to place another order, finally succeeding in placing the second order mid-december.

Luckily, the order didn't cancel this time, and it shipped Friday, with an estimated delivery of Thursday. I still believe that my father will love the phone, and that the wait will have been worth it; but the wait ended up being 2+ months due to an error in Google system that had yet to be accounted for, and a sufficient recourse put into place.

It is just something I will keep in mind in the future. I sincerely believe that if the Pixel really takes off, Google will come as close to matching Apple's customer service without physical retail store (which could become a thing one day) as possible. Unfortunately, they are not there yet.

 

[timeconsumer]

Device hasn't rebooted since taking it off wifi. It was rebooting multiple times a day before so that says something. Going to try today with wifi on and see.

I wonder if it's software or hardware...

Another quirk from the Pixel here. Great question if it's software or hardware. I've not experienced this one yet, only the charging issue and microphone issue. My Pixel has been replaced (due to the microphone issue) and the charger which was hit or miss is now working consistently. Please update with your findings on the wifi situation, very odd!

 

[epicrayban]

All day on WiFi and no reboot. Shrug. I don't know. Either way, this is likely a return.

My conclusion of the Pixel:

It's a solid first effort by Google, but there are plenty of areas for growth whereby the price will be more justifiable.

 

[mackie8]

Im desperate for blue pixel xl lol..

 

[mackie8]

What case are guys using for your pixel or xl?

 

[kkh786]

What case are guys using for your pixel or xl?

Black Frosted Nillkin Case here. It's a shell with ample grip. Also using a tempered glass screen protector from Yootech with no halos!

Waiting on my DBrand bamboo skin delivery!