This is my car, year old but smells like new. I love this car so much, the space, and the drive is awesome. I got rear ended and my car just got minor scratches like one .25in line above the exhaust pipe while the 07 Honda Accord got the bumper all ruined and scratched. That shows hot strong this car is. I have not had a single problem with the car other than AC for eye contact people broke when I first got it got a new AC unit for that and I get free oil change by my dealer =) I think the reason I like my car is the dealership I got it from are awesome people.
Good luck with it. VW's are well built but electrically they are... not so good. Maybe the newer VW's are better. I must say VW does have pretty good service. They're always friendly and attentive but they do make a mess. One time while fixing the MAF of our Touareg they got grease all over the headliner. My mom pointed it out and they said the next time it came in they would detail the entire car and get rid of the grease, and they did. Our Touareg is an 05 and it still smells pretty new. When you turn on the heated seats the new car smell really comes back.