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Premier Customers Only - What's your status?

Updated: Contact AT&T CEO, Randall Stephenson


Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205
 
so my buddy in NY, ordered his on the 12th which is Friday, via at&t premier. his iPhone is on the truck for delivery for today.

what a bunch of BS man. wtf

i ordered mine through at&t premier on the 9th! and i live just outside washington DC. wtf man. and i haven't heard anything..nothing.
 
I ordered on the 14th and today the Qty-Backordered changed to 0. Hopefully it'll ship out today. :)
 
WOOT!

Mine was supposed to be delivered June 22nd but as of 8:21am it is on the Fed Ex truck for delivery!

Ship date Jun 19, 2009
Estimated delivery Jun 22, 2009 by 4:30 PM
Destination
SPRING, TX
Shipment Facts Help
Service type FedEx 2Day Service
Weight 2.0 lbs/0.9 kg



All shipment travel activity is displayed in local time for the location Date/Time Activity Location DetailsJun 19, 2009 8:21 AM
On FedEx vehicle for delivery
CONROE, TXJun 19, 2009 6:50 AM At local FedEx facility
CONROE, TXJun 19, 2009 4:13 AMAt dest sort facility
HOUSTON, TXJun 19, 2009 3:21 AM
Departed FedEx location MEMPHIS, TN Jun 18, 2009
10:10 AMShipment information sent to FedEx
 
MavsX said:
This is some serious BS.

so as of this morning at 8:12am. (6-19-09) i still have not received any information whatsoever regarding my iPhones. no email's, no tracking numbers, no phone calls, nothing has changed. all my stuff still says in progress. Credit card does not sure any pending charges either.

I did however, call att premier last night. (6-18-09) I just wanted to make sure the G D order was placed and there weren't any problems since i had not heard anything. He just said everything looks good and should arrive next Monday or Tuesday. Still some BS though.

i thought for sure that checking it on the 19th in the AM, that i would see something...guess not.

I'm pretty pissed honestly. i might wtf..everyone else gets their crap on the 19th. i ordered mine on the 9th at 8pm eastern. wayyy ahead of everybody else. and i am not doing any sort of porting of numbers to confuse anybody.

it is 2 new iphones, new service, new numbers..how hard is that?

i am not sure what to do.
Click to expand...

Want to know screwed?

I placed order on the 11th early in the morning. You would think I would be ok, but they haven't even processed my order until the 18th. WTF? :mad:

I cancelled my order. I will wait for iphone on another carrier. ATT will not get my business with the poor customer service they have.
 
Hmmmm.....my status just changed from:

"Jun 19, 2009 5:20 AM At dest sort facility"

to

"Jun 19, 2009 4:38 AM At dest sort facility"

It went back in time!!! :p

I guess something is happening with my box.
 
djastrosexy said:
Want to know screwed?

I placed order on the 11th early in the morning. You would think I would be ok, but they haven't even processed my order until the 18th. WTF? :mad:

I cancelled my order. I will wait for iphone on another carrier. ATT will not get my business with the poor customer service they have.
Click to expand...

sorry man. i don't forsee apple making a cdma version of the iPhone..i think it will stay gsm until it goes lte. but good luck dog
 
I will get it today, FedEx said i will get on 22

:D I checked the FedEx status, its on the vehicle for delivery, ordered 10th 32 GB.
 
scotland007 said:
WOOT!

Mine was supposed to be delivered June 22nd but as of 8:21am it is on the Fed Ex truck for delivery!

Ship date Jun 19, 2009
Estimated delivery Jun 22, 2009 by 4:30 PM
Destination
SPRING, TX
Shipment Facts Help
Service type FedEx 2Day Service
Weight 2.0 lbs/0.9 kg



All shipment travel activity is displayed in local time for the location Date/Time Activity Location DetailsJun 19, 2009 8:21 AM
On FedEx vehicle for delivery
CONROE, TXJun 19, 2009 6:50 AM At local FedEx facility
CONROE, TXJun 19, 2009 4:13 AMAt dest sort facility
HOUSTON, TXJun 19, 2009 3:21 AM
Departed FedEx location MEMPHIS, TN Jun 18, 2009
10:10 AMShipment information sent to FedEx
Click to expand...

looks like mine just made the same transition. Looks like 22nd people might be getting their iphones today afterall! I hope all the other premier people get the same good news. The fedex rep told me that if the phone was on a truck, the tracking website would display it by 10:00.
 
mkernan said:
Just to kinda play devil's advocate, I'd just like to point out that all of you could very well receive your iPhone tomorrow (today, technically), after all, its an "estimated" delivery date.

Mine says the 22nd as well, but I'm holding out hope that it'll come tomorrow. Then again, mine is currently in Dallas, only about 40 miles from my house.

Just, everyone please be sure to come back and post when you receive yours... it'll be interesting to see whether or not they pull this off.
Click to expand...

Well, I guess all my ranting paid off. I ordered the 10th, tracking says the 22nd. As of 1am last night it was still in Texas (tracking hadn't updated I guess). Now look! Out for delivery! Now I feel like a jerk. Although, the awesomeness is all FedEx here, since their 2-day arrived in 1-day from Texas!
 

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TheShocker said:
Well, I guess all my ranting paid off. I ordered the 10th, tracking says the 22nd. As of 1am last night it was still in Texas (tracking hadn't updated I guess). Now look! Out for delivery! Now I feel like a jerk.
Click to expand...

you are a jerk! hahaaa
 
STEVESKI07 said:
Mine's out for delivery!


Now i feel like a real jack*ss for saying all that stuff about AT&T Premier
Click to expand...

You guys are lucky. Mine are still at the sorting facility which makes it pretty unlikely that they will make it here today.
 
So all the people that have their Iphones out for delivery today, despite the schedule delivery of the 22nd seem to be with FedEx.

At&t Premier shipped mine using UPS and is still scheduled for Monday. :apple:
 
ratpackjj said:
So all the people that have their Iphones out for delivery today, despite the schedule delivery of the 22nd seem to be with FedEx.

At&t Premier shipped mine using UPS and is still scheduled for Monday. :apple:
Click to expand...

Me too. Really disappointed.
 
MavsX said:
so my buddy in NY, ordered his on the 12th which is Friday, via at&t premier. his iPhone is on the truck for delivery for today.

what a bunch of BS man. wtf

i ordered mine through at&t premier on the 9th! and i live just outside washington DC. wtf man. and i haven't heard anything..nothing.
Click to expand...

I ordered mine on the 9th also and I live in Arlington. Mine arrived in Alexandria this morning and now it says it's out for delivery. If you live right outisde DC, I wouldn't be surprised if we came out of the same hub. I don't see why one would have gone out and not the other?
 
JoelMarcey said:
Where are you located? I think West coast folks still have a chance.
Click to expand...

I'm in Colorado. The phones (2 32GB Black ones) have been at the local branch facility since 740am. If they were going to roll out they usually would be on the truck by now.

At this point even if they show up today I am not cutting AT&T much slack. This all could have easily been prevented by better status tools and better communication on their part.

You would think an outfit that bills communications as its business could do a better job.
 
AT&T still should have shipped next day, and their communication did suck hard. FedEx is just pure awesome delivering it an entire weekend early.

Give it until around 4:30 for FedEx, not sure for the other carriers. Sometimes the tracking updates are really delayed. Your phones might be further along in the process than it shows.
 
drewmcd24 said:
I ordered two iPhones through the Premier store on the 10th. They shipped out yesterday, and are scheduled for delivery on the 22nd. They arrived in Durham this morning and they're on the truck for delivery. I called FedEx, and they said that the driver has to make certain "time commitments" before he can deliver my package. They said that if he has time today, he'll deliver my package, but if he gets behind schedule he'll have to wait until Monday.
Click to expand...

Hey, mine went to Durham and was put on a truck for delivery too! Maybe our phones were next to each other for a while :) I'm in CH, btw.
 
ratpackjj said:
So all the people that have their Iphones out for delivery today, despite the schedule delivery of the 22nd seem to be with FedEx.

At&t Premier shipped mine using UPS and is still scheduled for Monday. :apple:
Click to expand...

Seems to be that way. I much more prefer dealing with FedEx in my area than UPS but not really much I can do right now.
 
I believe usually you have to be home for delivery for an Apple product, right? In order to sign for it?

If so, anyone know how to pre-sign if you ordered via AT&T? Is there a place on the FedEx site to do it?
 
I hate UPS and I hate AT&T

DALLAS/FT. WORTH A/P,
TX, US 06/19/2009 8:32 A.M. DEPARTURE SCAN
DALLAS/FT. WORTH A/P,
TX, US 06/18/2009 3:31 P.M. ARRIVAL SCAN
FORT WORTH,
TX, US 06/18/2009 2:49 P.M. DEPARTURE SCAN
06/18/2009 11:11 A.M. ORIGIN SCAN
US 06/18/2009 2:51 P.M. BILLING INFORMATION RECEIVED

What a bunch of bs.
 
do i need to be at home to sign for the fedex package??

the tracking site doesn't say signature required
 
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