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Premier Customers Only - What's your status?
- Thread starter SirChaos
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FedEx 2Day Service
Ordered on the 10th. Due on the 22nd. My phone is still in Texas this AM. I am in California. I was told it would ship overnight. I guess she was wrong.
FedEx 2Day Service
Ship date Jun 18, 2009
Estimated delivery Jun 22, 2009 by 7:00 PM
Ordered on the 10th. Due on the 22nd. My phone is still in Texas this AM. I am in California. I was told it would ship overnight. I guess she was wrong.
FedEx 2Day Service
Ship date Jun 18, 2009
Estimated delivery Jun 22, 2009 by 7:00 PM
I heard someone saying that when they pre-ordered through apple they received an email that let them pre-sign in it. I ordered through the Premier site and I'm assuming you did also and I did not see anything like this. Try logging into your AT&T account and see if you can find anything. Luckily my phone is supposed to be delivered today and I'm working from home so I should be ok, but I was worrying about this before when I thought it was arriving on Monday.
June 13:
order made.
Email received with order number says
"We estimate your orrder will be shipped within 2-5 business days pending approval if applicable. We will notify you by email when it is approvedand shipped"
June 19:
Web status still says:
"We have received your order request, and
we expect to begin processing it shortly."
But other sources on the web all mention that it'll probably won't happen for 7-14 days after order date. I would give mine another week.
June 19 later in the day:
Update: looks like they are trying to process the order today, but had a problem.
Calling them now, automated system said wait is 30 minutes, but waiting exactly an hour for a rep.
Took 10 minutes or so for them to resubmit the order.
I used to have an account with AT&T years ago, now with different carrier. They had problem of not being able to add me back onto the old account, which is in a different geographical location. They are resubmitting order now, so it'll be like a new order submitted today. =(
Status updated at night. Same error again. And this time they put in the order without the Premier discount. Great banged up job...
June 20:
Great. Today the phone announced "extended wait time... please hold". The it goes "please wait".
And after 20 seconds, hangs up with: "we are sorry, we are experiencing technical difficulties, please try again later".
June 23:
could not get through the premier line for a few days. Finally got through after an hour wait. They said the order is processing and there is no error anymore. Web status no longer saying error.
June 26:
Got an email from AT&T saying there is an error with the order again. WTF? Is it so difficult to enter some info in the computer, ship the phone, and to charge my card?
Tried calling with skype again, took a long time but no pick up. Calling via phone and it was picked up right away. This time they gave me another number to try. The person said there was something holding up the order and it should be ok this time. Jeez what the hell?
June 30:
I've called again, they said it's been worked on, but they don't know when it'll shipped. Online system still show only one check box, out of 3 check boxes. This is getting pretty annoying, as they cannot tell what's holding it up nor when it'll be processed.
order made.
Email received with order number says
"We estimate your orrder will be shipped within 2-5 business days pending approval if applicable. We will notify you by email when it is approvedand shipped"
June 19:
Web status still says:
"We have received your order request, and
we expect to begin processing it shortly."
But other sources on the web all mention that it'll probably won't happen for 7-14 days after order date. I would give mine another week.
June 19 later in the day:
Update: looks like they are trying to process the order today, but had a problem.
Calling them now, automated system said wait is 30 minutes, but waiting exactly an hour for a rep.
Took 10 minutes or so for them to resubmit the order.
I used to have an account with AT&T years ago, now with different carrier. They had problem of not being able to add me back onto the old account, which is in a different geographical location. They are resubmitting order now, so it'll be like a new order submitted today. =(
Status updated at night. Same error again. And this time they put in the order without the Premier discount. Great banged up job...
June 20:
Great. Today the phone announced "extended wait time... please hold". The it goes "please wait".
And after 20 seconds, hangs up with: "we are sorry, we are experiencing technical difficulties, please try again later".
June 23:
could not get through the premier line for a few days. Finally got through after an hour wait. They said the order is processing and there is no error anymore. Web status no longer saying error.
June 26:
Got an email from AT&T saying there is an error with the order again. WTF? Is it so difficult to enter some info in the computer, ship the phone, and to charge my card?
Tried calling with skype again, took a long time but no pick up. Calling via phone and it was picked up right away. This time they gave me another number to try. The person said there was something holding up the order and it should be ok this time. Jeez what the hell?
June 30:
I've called again, they said it's been worked on, but they don't know when it'll shipped. Online system still show only one check box, out of 3 check boxes. This is getting pretty annoying, as they cannot tell what's holding it up nor when it'll be processed.
It has gone from the destination facility
"Jun 19, 2009 4:38 AM At dest sort facility"
to the local facility now, 5 miles away from my house
"Jun 19, 2009 7:33 AM At local FedEx facility"
It is 7:47 AM here now. I wonder if there is any chance it will make today's truck.
"Jun 19, 2009 4:38 AM At dest sort facility"
to the local facility now, 5 miles away from my house
"Jun 19, 2009 7:33 AM At local FedEx facility"
It is 7:47 AM here now. I wonder if there is any chance it will make today's truck.
The FedEx truck just pulled up to the loading dock. My precious should be in the bowels of all the boxes being delivered today. Should get an email from the shipping department that I have a package awaiting me.
The excitement is building, now, I need my mac.
The excitement is building, now, I need my mac.
I paid 33 dollars for shipping - ordered on the 9th - and they shipped USPS. I may get it tomorrow.
Ack too many threads about people getting iPhones... I just posted this in the huge tracking # thread. I keep hitting F5 on the FedEx site hoping to see the status update to "out for delivery". 
You are right, Fedex is great and is making up for a ****** experience with AT&T.
They are going to have a huge volume today delivering these things, so cut them some slack, they can deliver as late as 6pm.
On vehicle for delivery!
I just decided to check my two tracking numbers (two different orders) and even though the have an estimated delivery date of 6/22 they both show 'on vehicle for delivery'. I just called and verified with Fedex that they will indeed be delivered today. woohoo!
BTW, for those who may still not have gotten any kind of emails, order status updates on premier; I still have the "processing it shortly" status on my orders and only received a shipping email on one order...don't give up hope.
I just decided to check my two tracking numbers (two different orders) and even though the have an estimated delivery date of 6/22 they both show 'on vehicle for delivery'. I just called and verified with Fedex that they will indeed be delivered today. woohoo!
BTW, for those who may still not have gotten any kind of emails, order status updates on premier; I still have the "processing it shortly" status on my orders and only received a shipping email on one order...don't give up hope.
guys i just got it in the ***** mail!!!!! look my att.com page was stuck on only Various SIM shipped on 6/18 so there is hope, i never even got an email!!!!! good luck post back!
hey buddy i live in Arlington too. the people at at&t said it hasn't shipped yet.. it is still in the warehouse..wating for shipping..thus no tracking information.
i ordered via premier on june 9th at 830pm.