Push email delays

[starkillers]

Had another senior advisor contact me today and went through a whole bunch of testing, took the better part of an hour. He had me change notifications settings and when he started sending me test emails, they came in while screen was locked but not when it was unlocked. He was convinced it was a notification issue.

I pressed him that I don't think it is as the behaviour over the past couple of weeks suggests otherwise. He then sent me more test emails, some came in instantly while others didn't, whether the screen was locked or not, so he deemed it "intermittent".

He had me forward a few screen shots of my settings and said he's going to forward all the notes to engineering. He suspects what might happen next is they could install a profile on my phone and run it for a couple of days then generate a diagnostics report. The battle continues.

Tell these low-level morons to test it on their own damn phones if they don't believe us. Remind them that the phone MUST BE ASLEEP... Not just screen off, but without anything processing or waking the phone up in the background. My suspicion is that when phone is asleep, it loses the connection to apple servers that push the notifications to happen. And yes, we know they come in about 15% of the time on time. Wow, how incompetent can they be? They all have iPhones, why can't they test it on their end??? Unreal... End rant.

 

[whsbuss]

Had another senior advisor contact me today and went through a whole bunch of testing, took the better part of an hour. He had me change notifications settings and when he started sending me test emails, they came in while screen was locked but not when it was unlocked. He was convinced it was a notification issue.

I pressed him that I don't think it is as the behaviour over the past couple of weeks suggests otherwise. He then sent me more test emails, some came in instantly while others didn't, whether the screen was locked or not, so he deemed it "intermittent".

He had me forward a few screen shots of my settings and said he's going to forward all the notes to engineering. He suspects what might happen next is they could install a profile on my phone and run it for a couple of days then generate a diagnostics report. The battle continues.

Thanks for your efforts - taking one for the team!!
[doublepost=1477349404][/doublepost]

Tell these low-level morons to test it on their own damn phones if they don't believe us. Remind them that the phone MUST BE ASLEEP... Not just screen off, but without anything processing or waking the phone up in the background. My suspicion is that when phone is asleep, it loses the connection to apple servers that push the notifications to happen. And yes, we know they come in about 15% of the time on time. Wow, how incompetent can they be? They all have iPhones, why can't they test it on there end??? Unreal... End rant.

They probably don't use iCloud.com instead Apple.com which is totally different

 

[Darshizzle]

Had another senior advisor contact me today and went through a whole bunch of testing, took the better part of an hour. He had me change notifications settings and when he started sending me test emails, they came in while screen was locked but not when it was unlocked. He was convinced it was a notification issue.

I pressed him that I don't think it is as the behaviour over the past couple of weeks suggests otherwise. He then sent me more test emails, some came in instantly while others didn't, whether the screen was locked or not, so he deemed it "intermittent".

He had me forward a few screen shots of my settings and said he's going to forward all the notes to engineering. He suspects what might happen next is they could install a profile on my phone and run it for a couple of days then generate a diagnostics report. The battle continues.

I did all that profile and dialogue download bs back in 2012. It doesn't silence a thing. Your iOS device is fine. Their push servers service are garbage. They're just stalling you.

 

[ATC]

I did all that profile and dialogue download bs back in 2012. It doesn't silence a thing. Your iOS device is fine. Their push servers service are garbage. They're just stalling you.

The thing is I have never had push email issues with iCloud and I've been using it for years. For me this just started around the time this thread was started (about two weeks ago). So something new is going on here I think.
[doublepost=1477351458][/doublepost]

Thanks for your efforts - taking one for the team!!
[doublepost=1477349404][/doublepost]
They probably don't use iCloud.com instead Apple.com which is totally different

Thanks. I feel like I've spent too much time on this already but I'm giving this new senior advisor the benefit for now. I'm gonna give it another week or so and if it's not fixed I'm gonna be forced to move on to another email service.

 

[starkillers]

Testing randomly over the last hour... sent 4 emails and so far all 4 have come in almost instantly... keeping an eye on this. If anyone else can test and let us know results. Perhaps it's one of those fluke periods of working. Keeping fingers crossed.

 

[ATC]

Testing randomly over the last hour... sent 4 emails and so far all 4 have come in almost instantly... keeping an eye on this. If anyone else can test and let us know results. Perhaps it's one of those fluke periods of working. Keeping fingers crossed.

Funny I was about to post the same thing. I was thinking it might just be a coincidence as I installed MSFT's outlook mail app for iOS to test iCloud email push and both apps are pushing right now. I might have to delete outlook app and test the mail app alone to know for sure.

 

[mazdamiata210]

Funny I was about to post the same thing. I was thinking it might just be a coincidence as I installed MSFT's outlook mail app for iOS to test iCloud email push and both apps are pushing right now. I might have to delete outlook app and test the mail app alone to know for sure.

Uhh I don't trust outlook for iOS after learning they store you login on their servers and then push your mail from their servers to you. That's why it's working, but that kinda spying I don't go for.

 

[starkillers]

Chalk it up to fluke. Back to the garbage.

 

[ATC]

Chalk it up to fluke. Back to the garbage.

Yep. It was short lived.

Uhh I don't trust outlook for iOS after learning they store you login on their servers and then push your mail from their servers to you. That's why it's working, but that kinda spying I don't go for.

That's good to know. On the positive side, Outlook mail app is working perfectly, push email on all my accounts (Gmail, outlook.com and iCloud). I'll continue to use it until Apple fixes this mess.

 

[Darshizzle]

Everyone, 'EMAIL' app also works flawlessly with push. Developer is Easilydo I think. I have it sitting next to native mail app. Truly pathetic how Apple app fails and 3rd party app plugs along reliably.

Apple......it DOESNT just work!

Jobs is rolling in his grave.

 

[starkillers]

I do have to agree... This isn't a cosmetic bug or a minor nuisance. This is a major system flaw that Apple refuses to acknowledge or address in a timely fashion. This was reported two weeks ago.

 

[ATC]

This is gonna be a stupid question but here goes; A lot of people in this thread suspect this issue is not an app or device problem but rather an issue on the Apple email servers' side. If that's the case then why are iCloud emails being properly pushed to third party email clients and not the default mail app? I'm currently using the outlook iOS app and all my emails are consistently being pushed.

 

[Darshizzle]

This is gonna be a stupid question but here goes; A lot of people in this thread suspect this issue is not an app or device problem but rather an issue on the Apple email servers' side. If that's the case then why are iCloud emails being properly pushed to third party email clients and not the default mail app? I'm currently using the outlook iOS app and all my emails are consistently being pushed.

I'm guessing the third party apps use their own servers. My understanding is that Apple has this APNs....Apple push notification service, which uses their very protected servers.
[doublepost=1477361946][/doublepost]https://en.m.wikipedia.org/wiki/Apple_Push_Notification_Service

 

[ATC]

Everyone, 'EMAIL' app also works flawlessly with push. Developer is Easilydo I think. I have it sitting next to native mail app. Truly pathetic how Apple app fails and 3rd party app plugs along reliably.

Apple......it DOESNT just work!

Jobs is rolling in his grave.

Trying this EMAIL app instead of Outlook right now. So far it looks and works great. Wish apple allowed us to use third party apps as default; i.e. Clicking an email link in safari prompts me to redownload the default Mail app instead of creating a new message using EMAIL app.

Edit: The only thing missing is it doesn't allow me to create mail using my iCloud alias. Outlook app (and the default mail app of course) have that.

Edit2: I think I figured out aliases. It wasn't automatic like the other mail apps but it does allow me to add them manually (I think).

 

[mazdamiata210]

This is gonna be a stupid question but here goes; A lot of people in this thread suspect this issue is not an app or device problem but rather an issue on the Apple email servers' side. If that's the case then why are iCloud emails being properly pushed to third party email clients and not the default mail app? I'm currently using the outlook iOS app and all my emails are consistently being pushed.

What these apps do is essentially log in to icloud on their servers, get your emails, and forward them to their app. So they are using a different push system than Apple is using.

 

[sethlution]

I seem to have problems with yahoo and push notification too.

 

[whsbuss]

Hard to believe but not one bite from any media outlet nor Tim Cook's twitter account on this issue. Guess iCloud is not the email service Apple brags about. It affects all iCloud users so that's says a lot about who uses it. Still using Spark to notify and native mail app to do the mail. Sad as I have no confidence in removing the 3rd party app now.

 

[lancashirehotpot]

Support ran some diagnostics on my phone today, once they established that it wasn't hardware they really weren't that bothered. I suggested that it might be a fault at their end and they said the status page doesn't show any issues. Useless.

 

[garethjs]

Possibly this accounts for better battery on iOS 10.... by not pushing mail... hence no rush to fix

 

[Mlrollin91]

Possibly this accounts for better battery on iOS 10.... by not pushing mail... hence no rush to fix

Uhh no. There is a rush to fix it. I keep missing important emails. This is ridiculous and I highly doubt this accounts for better battery life. Pushing isn't reloading the app in the background, its strictly a notification.

I had a 43 minute delay on a voicemail last night. Missed call 9:03PM, VVM 9:46PM. When the VVM notification popped up it said 43 minutes ago.

 

[Darshizzle]

I seem to have problems with yahoo and push notification too.

Hi. R u running yahoo through the Apple mail app......or are you using the yahoo app itself?

 

[garethjs]

Uhh no. There is a rush to fix it. I keep missing important emails. This is ridiculous and I highly doubt this accounts for better battery life. Pushing isn't reloading the app in the background, its strictly a notification.

I had a 43 minute delay on a voicemail last night. Missed call 9:03PM, VVM 9:46PM. When the VVM notification popped up it said 43 minutes ago.

Push mail maintains a persistent connection to the server. It doesn't use the APNS like the other apps do. It uses at least 20% more battery than with push off.

iOS even tells u to use fetch instead of push if u want to save battery

 

[Mlrollin91]

Push mail maintains a persistent connection to the server. It doesn't use the APNS like the other apps do. It uses at least 20% more battery than with push off.

iOS even tells u to use fetch instead of push if u want to save battery

20% more battery. Come on. Don't make up numbers. So if I have push off I am going to go to bed with 20% more battery life. Nonsense.

The only thing that triggers a push notification is receiving a new email. if you aren't receiving a new email, then its not using battery power. Fetch in this instance would use more power.

"Fetch is typically set on a timed basis, while Push happens in real time. Fetch will use up your battery faster, as it requires your device to check the email server, while Push only needs to let the email server know where to send the notifications. If battery power is an issue, try to enable Push on your iOS device, if available."

So no, its not maintaining a constant connection.
https://support.apple.com/en-us/HT203545

This is why 3rd party Mail apps work. Because those are keeping the constant connection, Apple Mail doesn't.

 

[jbachandouris]

Uhh no. There is a rush to fix it. I keep missing important emails. This is ridiculous and I highly doubt this accounts for better battery life. Pushing isn't reloading the app in the background, its strictly a notification.

I had a 43 minute delay on a voicemail last night. Missed call 9:03PM, VVM 9:46PM. When the VVM notification popped up it said 43 minutes ago.

Uhh yes. Apple is in no rush. You keep missing important emails? WHY in the world are using iCloud for ANYTHING important?!? They have NEVER been reliable.

 

[Mlrollin91]

Uhh yes. Apple is in no rush. You keep missing important emails? WHY in the world are using iCloud for ANYTHING important?!? They have NEVER been reliable.

This is the first time EVER that I have had issues with mail. I have been using Apple for email since .mac. I still use my .mac email address. So what, roughly 10 years? I would hardly consider that unreliable.