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Push email delays
- Thread starter whsbuss
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It looks like the APN servers are at fault. Have they tried turning them off and on again?
Seriously, though...if people are not getting iMessages, then a lot more people will notice it, and it will get fixed quicker.
I hope so, it's been almost 3 weeks now and all we've gotten is ignored.
I believe that email push servers and APN servers are separate things.It looks like the APN servers are at fault. Have they tried turning them off and on again?
Seriously, though...if people are not getting iMessages, then a lot more people will notice it, and it will get fixed quicker.
email him anyway. its on the record if any further fallout occurs.....ie touch disease ...
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Apple's push servers are called APNs.....apple push notification service.
Yes APN to the rest of the world are access point name.
Just google apple APNs.....accent on the small s. good explanation
Those are the severs for app push notifications. I'm not sure those are the same ones that are used for iCloud email push.
Don't know how accurate this is, but found this:
http://apple.stackexchange.com/questions/38092/how-does-imessage-work
"In a nutshell, iOS sets up a persistent connection to the Apple Push Notification (APN) servers if you elect to use iMessage, iCloud, Notifications or other push services. From there, the phone checks in with the servers anytime it has a network connection and listens for messages that the servers wish to push to your device. Furthermore, iOS then registers which applications on your phone should get specific messages. All the messages pass through the notification center system in case you have elected for them to be posted to specific places such as the lock screen, the notification tray or just passed off to the end application for each message as appropriate."
So iCloud Mail and iMessages use APNs.
An entire email is not pushed to our ios devices. Just a blip of data(badge,sound,banner basic info...etc) is sent. The APNs tells ios devices that, hey theres something here for you.Its a door bell! When you open the mail app, on ios, then the full thread gets downloaded.
Now Mac os handles it differently because the connection is hot/live. What you see on your mac mail app is exactly what is on the mail server...not the push server. If ios devices kept a hot connection, our batteries would be toast in a few hours. Push uses a small program and low power to keep a trickle of data open.......just enough to ring the doorbell.
Well, there are other services for email push in particular, like ActiveSync, although iCloud isn't likely to use that. Perhaps APN is in use for iCloud, but I wonder if it all would be part of the same set of APN servers that are used for app notifications in general (and especially so given that the vast majority don't seem to be having issues with app notifications, while some are having issues with iCloud email push notifications).
That's just it, though; some are starting to have difficulty with iMessage.
Don't forget VVM too. Thats been troublesome for the last 3 weeks for me.
Exactly. As more services become sporadic and as more people notice, this issue has got to gain traction. I suspect that it is hard to resolve because it is intermittent. That may be why they are asking for device logs, so they can see what happened in each instance. Having said that, they could simply use logs on their own devices since they would be able to reproduce the issue.
It's like none of the engineers are consulting each other because with at least a dozen people submitting tickets, you'd think that they would have teamed up and told tier 2 to tell all those in contact with customers they are aware of the issue.
They know there's a problem! They're stalling. I hear the same story, like clockwork from the "senior advisor". His first response was....this is the first time I'm hearing about this. I heard that 5 years ago. My account was/is in troubleshooting mode for 5 years. Nobody noticed and did anything about it???
They're playing apple games:
They're playing apple games:
I submitted a bug report to apple a couple of weeks back and I recently had an email stating the report was being closed as it was a duplicate of one they were already aware of
What you say is how it works. But I would think the badge counts, sound, banner is done locally. Why would the APN require what notification configuration is on a device? I use different notifications on my iPhone vs. my iPad and they work correctly (when working that is). I think the APN sends a blip of data to the devices when configured for notifications per app, and the device decides locally how to handle it.
Just want to add another user... with all the same issues, to help Apple realize how widespread the problem is.
I have tried all the suggestions... signed out and back in, hard reboots and even restored OS. All the same behavior, no email notifications, but if I start Apple Mail it will sync and download the new emails. Tests from the Mac show the Mac gets the email in real time and you have to start the mail app on the phone to receive them there.
The only unusual behavior was... last night I was updating some auctions on eBay. eBay sends a verification email when things are posted. So I updated 11 auctions, so I submitted then all within 2 minutes. The first couple of submissions did not trigger a push notification on the phone, but as eBay pounded the next 9 emails, then the IPhone started singing with push notifications coming through.
The last example sort of shows the process can work as designed, but why does it take a flood of emails for it to work?
Thank you for this discussion... hope resolution arrives soon.
Just wanted to add.. this problem only started with iOS 10.0.2. Upgraded to 10.1 late last week and nothing changed.
I have tried all the suggestions... signed out and back in, hard reboots and even restored OS. All the same behavior, no email notifications, but if I start Apple Mail it will sync and download the new emails. Tests from the Mac show the Mac gets the email in real time and you have to start the mail app on the phone to receive them there.
The only unusual behavior was... last night I was updating some auctions on eBay. eBay sends a verification email when things are posted. So I updated 11 auctions, so I submitted then all within 2 minutes. The first couple of submissions did not trigger a push notification on the phone, but as eBay pounded the next 9 emails, then the IPhone started singing with push notifications coming through.
The last example sort of shows the process can work as designed, but why does it take a flood of emails for it to work?
Thank you for this discussion... hope resolution arrives soon.
Just wanted to add.. this problem only started with iOS 10.0.2. Upgraded to 10.1 late last week and nothing changed.
You're most likely correct
I'm learning this stuff too![doublepost=1477927541][/doublepost]Ordered a BB DTEK60!
I feel the issue is more then just Apple apps
I have alot of problems getting pushed notifications with mail, Tapatalk and Outlook IOS app (use this for work)
on both my Iphone 6s (10.0)
and Ipad mini 2 (10.1.1)
I have alot of problems getting pushed notifications with mail, Tapatalk and Outlook IOS app (use this for work)
on both my Iphone 6s (10.0)
and Ipad mini 2 (10.1.1)
Did they give you the royal runaround......oh, this is the first we've heard of this!
Let us know what they say. I haven't had an update on my ticket since last week
I have a feeling that today's update 10.1.1 has fixed the issue...
After applying the update, I n the last half an hour, push mail is working fine here...
After applying the update, I n the last half an hour, push mail is working fine here...
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