Push email delays

[ATC]

Had it happen again, this time an email the senior rep sent me about my case.

Followed the steps and got a diagnostic report generated and synced to iTunes. Left a voicemail for the rep but probably won't be able to get the file to him till Monday.

 

[starkillers]

They have asked me to run the same diagnostics test. Won't get to it till Monday. The more people escalate this the quicker they will look into this.

 

[CaTOAGU]

Add me to the list too. Been happening for a week or so now.

 

[EchoBlueUK]

I'm surprised there isn't more press about this as it's so fundamentally annoying.

 

[whsbuss]

I'm surprised there isn't more press about this as it's so fundamentally annoying.

I sent this thread discussion to all the players, 9to5mac, cultofmac, macworld and nothing. Guess they don't use iCloud on iOS

 

[Bladery]

i have it since forever with my yahoo account and iOS...

 

[whsbuss]

i have it since forever with my yahoo account and iOS...

Yahoo in the native mail app uses IMAP so it should work.

 

[Bladery]

Yahoo in the native mail app uses IMAP so it should work.

Well, sometimes it does but most of the time it doesn't...

 

[Tristanper]

Today it seems to work better, at least arrive at the same time as Spark, don't you think?

 

[starkillers]

Today it seems to work better, at least arrive at the same time as Spark, don't you think?

Nope. You must have hit one of the random times it actually pushed on time or the phone was awake doing something in the background. I sent myself an email five minutes ago and still no notification. If phone is woken up by another process, it will push properly, it is when the phone is completely asleep.

 

[Tristanper]

Nope. You must have hit one of the random times it actually pushed on time or the phone was awake doing something in the background. I sent myself an email five minutes ago and still no notification. If phone is woken up by another process, it will push properly, it is when the phone is completely asleep.

You're right, mail notifying me your answer has not arrived

 

[starkillers]

I sent this thread discussion to all the players, 9to5mac, cultofmac, macworld and nothing. Guess they don't use iCloud on iOS

I can only assume that most people aren't using iCloud mail. If they were, this issue would have been blown up by now. Still people coming forward who do use it who didn't even know until they saw these comments. Major bug and major annoyance.

 

[whsbuss]

Nope. You must have hit one of the random times it actually pushed on time or the phone was awake doing something in the background. I sent myself an email five minutes ago and still no notification. If phone is woken up by another process, it will push properly, it is when the phone is completely asleep.

I hope you have opened a ticket w/Apple and pass along your findings. Is it any other background process? Does it have to wake the phone?

 

[starkillers]

I hope you have opened a ticket w/Apple and pass along your findings. Is it any other background process? Does it have to wake the phone?

From my findings, as long as the phone has a live data connection with some sort of background process working, it will pull down the notification, even if the screen is off... this could explain why some emails come in on time. When phone screen is turned off and gone to sleep (approx 30- 60 secs after screen is off) is when I notice the emails aren't being pushed properly. I was on the phone with a tech had the screen off and his email came through instantly. He then called my landline, sent me an email after screen was off for a minute, and boom, no email notification. TI have multiple tickets open and three Senior advisors working on this.

 

[Low country]

My iCloud email address xxx@icloud.com is absolutely NOT pushing to my iPhone 10.0.3 now. Never had an issue with this until a few days ago....The ONLY way I'm getting my iCloud emails on my iPhone is by opening the app and pulling down to refresh...then they begin appearing. Not good.

Sent feedback to... apple.com/feedback

 

[stulaw11]

As a small aside I noticed even fetch isn't working correctly since iOS10- gmail mainly here. So fetch isn't even a backup method.

Even set at 15 min fetch, when manually going into the mail app 2 or 3 hours later there is a message say 30 min after last checking that was never fetched after 15 min.

It basically is not fetching in the background at all.

 

[ATC]

As a small aside I noticed even fetch isn't working correctly since iOS10- gmail mainly here. So fetch isn't even a backup method.

Even set at 15 min fetch, when manually going into the mail app 2 or 3 hours later there is a message say 30 min after last checking that was never fetched after 15 min.

It basically is not fetching in the background at all.

Yep, same for me. I posted a couple of days ago here that manually opening the Mail app isn't enough at times. I've seen a couple of instances where I opened the app, mail checked, nothing in inbox. An hour later I check again this time mail arrives that's time stamped from 2-4 hours earlier.

Something really wrong going on here. Shame Apple doesn't seem to have a handle on this.

 

[stulaw11]

Yep, same for me. I posted a couple of days ago here that manually opening the Mail app isn't enough at times. I've seen a couple of instances where I opened the app, mail checked, nothing in inbox. An hour later I check again this time mail arrives that's time stamped from 2-4 hours earlier.

Something really wrong going on here. Shame Apple doesn't seem to have a handle on this.

I noticed it on my 7 Plus trying out the stock mail app (always have used 3rd party) as did my business partner when he updated his 6 Plus to iOS10.

He was a firm stock apps kinda person, and finally had to move over to a 3rd party app as well as not even fetch is working. Our emails were coming in hours later on the stock mail app with gmail even set at 15 min fetch.

 

[starkillers]

Just got off phone with Senior Rep. Pulled logs from phone for about 20 mins. We did a screen share session. Rep watched and actually saw emails pop in on my mac yet nothing pushed to the phone. They should have plenty to go on as to why this is happening. This issue is also affecting voicemails. I will update as usual. Hope they squash this quickly as it is annoying as heck!!! And yes, I did notice that sometimes even going into the app doesn't pull them either. Interestingly, they do appear in the iCloud... I logged in online to my iCloud and saw the emails there... just not pushed to the iPhone. This should be a clear indicator that it is an apple server side error pushing to the iPhone.

 

[Darshizzle]

Just got off phone with Senior Rep. Pulled logs from phone for about 20 mins. We did a screen share session. Rep watched and actually saw emails pop in on my mac yet nothing pushed to the phone. They should have plenty to go on as to why this is happening. This issue is also affecting voicemails. I will update as usual. Hope they squash this quickly as it is annoying as heck!!! And yes, I did notice that sometimes even going into the app doesn't pull them either. Interestingly, they do appear in the iCloud... I logged in online to my iCloud and saw the emails there... just not pushed to the iPhone. This should be a clear indicator that it is an apple server side error pushing to the iPhone.

Had this happen in 2011-2012 when me.com migrated to iCloud.com. Same server switching. Apple is hiding something again when they go through these dialogue downloads. Had me do that in 2012 and asking me to do it again. They know their servers suck! They just stall when have us talk to advisors...et al. Engineering should be fired for not being able to solve this 5 year old problem!

 

[lancashirehotpot]

Still ongoing. This is really poor. Almost two weeks now. I don't understand apple's difficulty in getting email to push. It's straightforward enough to the extent that third party apps manage it with no hassle.

 

[0014]

I've switched to using Spark now as was having the same issues as others.

 

[whsbuss]

Had this happen in 2011-2012 when me.com migrated to iCloud.com. Same server switching. Apple is hiding something again when they go through these dialogue downloads. Had me do that in 2012 and asking me to do it again. They know their servers suck! They just stall when have us talk to advisors...et al. Engineering should be fired for not being able to solve this 5 year old problem!

I'd like to test your theory but right now iCloud is pushing almost immediately. Did you try sending to your @me.com to see if it pushed?

 

[Darshizzle]

I'd like to test your theory but right now iCloud is pushing almost immediately. Did you try sending to your @me.com to see if it pushed?

Hi. I constantly test me.com and iCloud.com. It pushes sporadically to either address. My me.com is primary and iCloud.com is alias per my account. As of now, Sunday morning, push is complete failure. However, 'EMAIL' app has no problem with me.command iCloud.com pushed to it. Tells me Apple servers are pathetic.
[doublepost=1477240205][/doublepost]How is everyone's other push services....twitter, instagram, Skype, messenger.....etc? Mine all work fine. Just the native Apple mail doesn't receive push. I stand by my position that Apple mail servers are failing. Every other app's servers appear to push just fine.

 

[Tristanper]

Hi. I constantly test me.com and iCloud.com. It pushes sporadically to either address. My me.com is primary and iCloud.com is alias per my account. As of now, Sunday morning, push is complete failure. However, 'EMAIL' app has no problem with me.command iCloud.com pushed to it. Tells me Apple servers are pathetic.
[doublepost=1477240205][/doublepost]How is everyone's other push services....twitter, instagram, Skype, messenger.....etc? Mine all work fine. Just the native Apple mail doesn't receive push. I stand by my position that Apple mail servers are failing. Every other app's servers appear to push just fine.

Everything fine except Apple mail