Samsung Galaxy Note 5 Design Flaw

[gotluck]

Ok so this whole thread is a debate over the word flaw then? All I am saying (and have always said) is that they could have designed it better. You are saying the same thing. So why do we keep talking?

Because some people are calling it good design

 

[Surf Donkey]

Because some people are calling it good design

Right, that is what is getting me too. Samsung shouldn't be excused here. And worse, they shouldn't be commended. Brand loyalists, wow.

 

[Tsepz]

Thank you.

I think a few factors play into people wanting to blame Samsung solely for this issue. It's an unfortunate issue, but it's also unfair to pin this entire thing on Samsung and then to call it a design flaw.

I think the factors are 1) the previous Notes allowed the S Pen to be inserted in wrong without consequences, and 2) this time around, the consequences are quite dire and that's scary (as well it should be. It's an expensive piece of technology).

However, none of these are design flaws. And it ignores the fact that the Note 5 was completely redesigned, S-Pen included. Who knows why that latch is there. You don't just add a latch just to add a latch! You don't spend time, money, and any other manufacturing involvement to put in a latch just for giggles. It serves some purpose, small or large. Whatever that is, it turns out it means the S Pen should only go in one way.

Maybe it was up to Samsung to make a bigger fuss out of this, like they could have maybe put a warning sticker right on the device itself. But beyond informing the public, Samsung cannot do much else. Now that this is an issue and situation, their customer service will have to clean it up.

Exactly. Great points made.

Its pure ignorance to call it a design flaw. A design flaw would be if it was super difficult to get the stylus out or if the holder had a tendency to expand when the phone is warm and made the stylus fall out.

At the end of the day it holds the S Pen, it does exactly what it was designed to do.

 

[jamezr]

Dude, the page you link says Samsung needs to own up to this. And they do. They ****ed up the design of this one. They should have made it better.

We'd recommend a few things here:

• Samsung needs to work with its warranty provider and the carriers and their warranty providers on this. It's sure to be a relatively small amount of devices, and there's no reason to not do the right thing and help folks out. Charge $50 or $100 or whatever for the swap, but keep it reasonable.
• And Samsung needs to come out and do that publicly, and quickly.
• Update the TouchWiz software so that you get the warning about how to insert the stylus the very first time you pull it out. And make it one of those "Tap this box to never see this again" warnings.
• The Note 4 had a little warning if you tried to put its pen in backward. Is it possible to get that back?

I can't remember....did you say you had a Note? Maybe a Note 4? Have you ever used one?

The Note sensor will remind you once the pen is slid into the slot. The sensor does not know whether the pen is being inserted correctly or not. Just that something has passed the sensor. So insert it correctly little vibration....insert it incorrectly.....same little vibration. So the Note 4 does not tell you it is being inserted incorrectly.
Then you want them make all of these across the board changes for the 10 people that inserted the stylus in backwards by mistake.........
Mountain meet mole hill........

 

[pdqgp]

Right, that is what is getting me too. Samsung shouldn't be excused here. And worse, they shouldn't be commended. Brand loyalists, wow.

Who is commending them or calling it an awesome design?

I don't think they are to blame. Again got put a tank load of the incorrect fuel into a two cycle lawn equipment device and try and use it. Same with E85 into a boosted car. See if the injectors and fuel pump keep up.

User error is huge here. It's right up there with sitting on your phone.

 

[Surf Donkey]

I can't remember....did you say you had a Note? Maybe a Note 4? Have you ever used one?

The Note sensor will remind you once the pen is slid into the slot. The sensor does not know whether the pen is being inserted correctly or not. Just that something has passed the sensor. So insert it correctly little vibration....insert it incorrectly.....same little vibration. So the Note 4 does not tell you it is being inserted incorrectly.
Then you want them make all of these across the board changes for the 10 people that inserted the stylus in backwards by mistake.........
Mountain meet mole hill........

Note 1, still have it! I don't know about the sensor, those were the suggestion of the article that was linked here.

Anyways, keep defending the corporation. People are stupid. I see that mantra won't change.

Oh no, fuel guy is back. I am out!

 

[Tsepz]

Note 1, still have it! I don't know about the sensor, those were the suggestion of the article that was linked here.

Anyways, keep defending the corporation. People are stupid. I see that mantra won't change.

Oh no, fuel guy is back. I am out!

Nobody is defending a corporation. We are defending the need for people to be logical when using the SPen as with everything else in life and you are clutching at meaningless straws.

Yep, it would be best you leave, I agree. We can't help someone who is not capable of seeing the bigger picture.

Cheers!

 

[Surf Donkey]

Nobody is defending a corporation. We are defending the need for people to be logical when using the SPen as with everything else in life and you are clutching at meaningless straws.

Yep, it would be best you leave, I agree. We can't help someone who is not capable of seeing the bigger picture.

Cheers!

I don't need your help and could say the same for you. Cheers.

 

[jamezr]

Note 1, still have it! I don't know about the sensor, those were the suggestion of the article that was linked here.

Anyways, keep defending the corporation. People are stupid. I see that mantra won't change.

Oh no, fuel guy is back. I am out!

Funny...I don't see it as defending a corporation. Because to me this is not about a corporation. More about what is right and wrong.
I don't care who the corporation is I would still be here saying the same things.

 

[Tsepz]

I don't need your help and could say the same for you. Cheers.

You could try, but it wouldn't make any sense as I am being logical.

Ciao.

 

[gotluck]

I don't understand why anyone would prefer and fight for a change like this

The pen not being wider at the top creates better user experience?

 

[AustinIllini]

This is an horrible and unacceptable design flaw. It's too easy to do. Huge issue.

RTFM is not a real answer.

 

[Tsepz]

Funny...I don't see it as defending a corporation. Because to me this is not about a corporation. More about what is right and wrong.
I don't care who the corporation is I would still be here saying the same things.

He wants to turn it into a fanboy thing, but its not going his way.

I think you and I have criticised Samsung a lot to prove that we do not care about the corporation.

At the end of the day, putting the stylus in the wrong way will end in it breaking functionality, that is user error. If you use something the wrong way that is the risk.

Its plain and simple logic.

 

[AustinIllini]

This is what happens when you hand smartphones to ****tards.

Are ****tards not entitled to own a device in your world?

 

[Bishope1999]

Lol, I can't believe this is still such a big deal lol. You are suppose to put in the pen one way, that's it. Common sense and logic should be enough. You accidentally put the pen in backwards, it's your fault, the pen is not promoted as a reversible pen. You accidentally drop the phone in water, too bad, it happens, but it was the users fault, the phone isn't promoted as being waterproof. I don't own the Note 5, and I don't like it for various reasons, but never once did I try putting the S-Pen in my Note 4, bottom side first, not even by accident. I always found this so hilarious to think people were doing this. This is really so stupid lol.

It is just like a replaceable battery. If you buy a cheap one online and it fits on your phone, but your phone burns up, it's not the company's fault, regardless if you know if the battery is fake or not. Should they remove replaceable batteries to prevent people from doing it by accident? No. An S-Pen is even easier, pointy side goes in first. lol.

 

[Surf Donkey]

He wants to turn it into a fanboy thing, but its not going his way.

I think you and I have criticised Samsung a lot to prove that we do not care about the corporation.

At the end of the day, putting the stylus in the wrong way will end in it breaking functionality, that is user error. If you use something the wrong way that is the risk.

Its plain and simple logic.

Fanboy is the only conclusion I can make for you defending such a poor design choice like this. It absolutely boggles my mind you could defend it.

Seems you think I am wrong calling out the designers for it.

I don't see how your point is logical but mine is not. I think Samsung would agree they made the wrong choice as well.

 

[gotluck]

Fanboy is the only conclusion I can make for you defending such a poor design choice like this. It absolutely boggles my mind you could defend it.

Seems you think I am wrong calling out the designers for it.

I don't see how your point is logical but mine is not. I think Samsung would agree they made the wrong choice as well.

And you can bet samsung will agree and make a change to prevent it again in the note 6

Because the change for the note 5 provides no tangible benefits, only introduces possibility for user error

 

[AustinIllini]

Lol, I can't believe this is still such a big deal lol. You are suppose to put in the pen one way, that's it. Common sense and logic should be enough. You accidentally put the pen in backwards, it's your fault, the pen is not promoted as a reversible pen. You accidentally drop the phone in water, too bad, it happens, but it was the users fault, the phone isn't promoted as being waterproof. I don't own the Note 5, and I don't like it for various reasons, but never once did I try putting the S-Pen in my Note 4, bottom side first, not even by accident. I always found this so hilarious to think people were doing this. This is really so stupid lol.

It is just like a replaceable battery. If you buy a cheap one online and it fits on your phone, but your phone burns up, it's not the company's fault, regardless if you know if the battery is fake or not. Should they remove replaceable batteries to prevent people from doing it by accident? No. An S-Pen is even easier, pointy side goes in first. lol.

Good engineering companies don't let things like this happen. A highly occurring user error is a design flaw. If you put the wrong fuel in your Ferrari, it doesn't blow up, it is engineered to prevent user error. If you tried to put the 30 pin connector into your phone the wrong way, it wouldn't break your phone, it would just not work.

1) The stylus is not clearly meant to be inserted one way (Stylus fits in backwards, a well designed product wouldn't allow that misuse)
2) The stylus causes permanent damage to your phone (again, tech companies often go out of their way to prevent damaging misuse cases)
3) Samsung insults the end user by telling them RTFM. Embarrassing for an industry that values usability above all else.

This is the worst "gate" since antenna gate. It has actually unseated Touchwiz as Samsung's biggest blunder.

 

[AustinIllini]

And you can bet samsung will agree and make a change to prevent it again in the note 6

Because the change for the note 5 provides no tangible benefits, only introduces possibility for user error

Oh, certainly. It's just embarrassing that Samsung ran hundreds of man hours of testing only to have this become an escapee.

 

[Bishope1999]

Good engineering companies don't let things like this happen. A highly occurring user error is a design flaw. If you put the wrong fuel in your Ferrari, it doesn't blow up, it is engineered to prevent user error. If you tried to put the 30 pin connector into your phone the wrong way, it wouldn't break your phone, it would just not work.

1) The stylus is not clearly meant to be inserted one way (Stylus fits in backwards, a well designed product wouldn't allow that misuse)
2) The stylus causes permanent damage to your phone (again, tech companies often go out of their way to prevent damaging misuse cases)
3) Samsung insults the end user by telling them RTFM. Embarrassing for an industry that values usability above all else.

This is the worst "gate" since antenna gate. It has actually unseated Touchwiz as Samsung's biggest blunder.

I'm sorry, but I disagree with you, it's just so ridiculous to hear people putting in the pen backwards. When I first saw that thread in AC, I really thought the issue was that you couldn't put the pen in upside down, with the samsung logo and the action button facing down. I thought it was ridiculous that Samsung would not allow the pen to be inserted that way and it would damage the phone. I didn't even bother reading that thread. Not until they began covering this, that I saw that people were inserting it back end first. I just have to laugh, it's so ridiculous lol. I guess we'll disagree on this because it's hilarious, especially that guy who did it on video, knowing what happens and he did it anyways lol. WOW is all I have to say.

Yes, putting a connector the wrong way, won't break the phone, it may damage the port, but it won't break it. Same way as inserting the pen in backwards, hahaha, won't break the phone, it will just prevent the S-Pen from working well when you insert it into the silo, the phone continues to work.

Inserting a cheap battery you buy online into your phone, can damage your phone, and we've seen that many times. Should replaceable batteries be removed from phones so people won't be able to commit this "error"? Just because they have the option of being able to replace the battery?

 

[pdqgp]

Oh, certainly. It's just embarrassing that Samsung ran hundreds of man hours of testing only to have this become an escapee.

I think it's more embarrassing for a grown up to spend 20-50yrs on earth living in society going to college, working in a promising career only to not know how to put a stylus with a writing tip and a blunt end in the correct way. I mean how often are people walking around with the pointed end of a pen or pencil sticking out of their pocket? Darwin awards to all those that can't do it right.

Excuse me while I get a closer look at the sun setting through my telescope.

 

[lazard]

Good engineering companies don't let things like this happen. A highly occurring user error is a design flaw. If you put the wrong fuel in your Ferrari, it doesn't blow up, it is engineered to prevent user error. If you tried to put the 30 pin connector into your phone the wrong way, it wouldn't break your phone, it would just not work.

1) The stylus is not clearly meant to be inserted one way (Stylus fits in backwards, a well designed product wouldn't allow that misuse)
2) The stylus causes permanent damage to your phone (again, tech companies often go out of their way to prevent damaging misuse cases)
3) Samsung insults the end user by telling them RTFM. Embarrassing for an industry that values usability above all else.

This is the worst "gate" since antenna gate. It has actually unseated Touchwiz as Samsung's biggest blunder.

Because one idiot put his S Pen in backwards , now suddenly it's a highly occurring user error? If someone puts his car in drive instead of reverse and crashes his car, obviously a design flaw.

 

[pdqgp]

Because one idiot put his S Pen in backwards , now suddenly it's a highly occurring user error? If someone puts his car in drive instead of reverse and crashes his car, obviously a design flaw.

Welcome to the world of 2015 where there is no longer any personal accountability. Perhaps all those impacted could pull together a class action suite and make $1.

 

[Surf Donkey]

No one in this thread is calling for a class action lawsuit. No one is saying there should be a recall. And everyone who does this accidentally will feel like an idiot the second they realized what happened. They will know they screwed up and will take accountability for it.

The point is premium devices should be made better than this. Perhaps stop rushing **** out to market and test a little better. That is all we are saying. Everyone on this thread agrees the phone would be better designed if it prevented this from happening (idiot-proofing if you will). Because we all make dumb mistakes sometimes. And sure, if you buy the phone knowing this will happen, and are cool being out the functionality if it does happen, then great. It is your money. No one is preventing you from buying it. And those who don't like it, won't buy it.

So enough of the slippery slope comments, jeesh. This isn't a commentary on personal responsibility in the world as much as some of you are trying to make it that.

 

[AustinIllini]

Because one idiot put his S Pen in backwards , now suddenly it's a highly occurring user error? If someone puts his car in drive instead of reverse and crashes his car, obviously a design flaw.

Welcome to the world of 2015 where there is no longer any personal accountability. Perhaps all those impacted could pull together a class action suite and make $1.

It's not called "personal accountability". It's called quality design. Samsung failed on this one. Big time.