New phone arrived Tuesday, I promptly sent back the defective S20+ and Buds+ which were received by Samsung yesterday. They still sent the cover from the pre-order promo after my return was initiated, delivered yesterday.
Wasted 1 hour with phone support today and yesterday combined. Was told at first that since my original phone was black and new one is gray, they can't honor original promo. OK. Tell me what to do with your case that you sent me after the return was generated? Some "back department" was too busy or closed yesterday and the rep couldn't connect me and gave me a case number.
Today a new rep said that they will honor the $200 pre-order promo (it was actually $180 or 185, I'm not complaining) once they receive all of the items back, and after the 15 day return period ends on the new S20+. I have to send the case back, I can't just keep it. I'll believe it when I see it, but she said the promo code will be emailed to me and honored because original phone was defective. Complex solutions to simple problems...
I already got a Spigen case from Amazon. If I get $200 in credit I may use it on the Galaxy Watch Active 2. Cautiously optimistic it'll work out in the end.