That's incorrect. Your return window with Apple starts when you receive the phone. Returning the phone will close out the loan.
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Other Sept 28 - Oct 5 Delivery Dates
- Thread starter Yesshh
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That's incorrect. Your return window with Apple starts when you receive the phone. Returning the phone will close out the loan.
I’m gonna contact Apple if I don’t see a change tomorrow morning from UPS this is shenanigans.
Just cancelled my order by calling apple. They will just redirect the iphone to their warehouse once its in the US and issue me a refund for my 1st payment. I ordered this through the upgrade program....they said the loan will closeout automatically in 5 days. I decided to just buy the phone outright and sell next year if i want to upgrade then.
I just can’t believe that these phones are still stuck in ZZ; I have been following mine since Friday so it feels like day 5 to me. I think any reasonable person would understand that this delay is simply beyond acceptable. I’ve been told that the delay is because of a Chinese holiday, a typhoon (this was from Apple who also said I should have received an email explaining this, which I didn’t) and also the default excuse = UPS system update problem. What really bothers me is that no one seems to know or even worse no one seems to be able to resolve this or tell me where my phone is? What the hell will it take for someone to actually do something?
Did you buy a sim-free one? Can you transfer your phone number to this new phone?
Yeah...bought the sim free version. Just plop my sim over to the new phone.
Yeah, I might be willing to believe Apple about it being delivered Friday... if there was actual movement. But the fact that it is Wednesday morning (for China) and ... there is ... still .... no movement...
I just need to set a date for myself. When do I cancel the order and just drive 10 mins to get one like smarter members here have already done?
My patience is running thin (especially with no movement still in ZZ and no delivery date estimate anymore), the only thing preventing me from going out to grab a readily available phone off the shelves of an Apple Store is the fact I used an upgrade on Verizon and I don't want to complicate my situation further.
I was told that apple had exceeded the normal limit from UPS and that packages were being delayed because of that. My phone was supposed to come today from oct 1-8 shipping dates.
Weird...I just received a notification from the Apple store app that I have a delivery coming tomorrow. Also, the UPS app still shows my phone in ZZ with a tentative delivery date of Friday, but when I called UPS they insisted that they will deliver it on Thursday. I don’t think anyone knows what the heck is going on!
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What limit? By all accounts this years launch day shipment volume are behind last years?
This is what they told me, but its weird my UPS delivery date didnt change till tuesday. They didnt bother to update it until the estimated delivery date passed
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So many excuses and reasons being thrown around. It's hard to believe anyone
Would love to do this, but I just started the Apple Upgrade Program this year.Was in and out of the Apple Store.
One hell of a delay... Going on a handful of days now! If so, finger seems to point at Apple for trying to save a few $ and didn't expect so many orders? I'm leaning to wait till Friday, what the Apple rep said would be the day I get the phone, but not seeing movement on my STILL IN ZZ package... makes me want to cancel it, walk in a local Apple store and be done with this.
As annoying as it is (I live within ten miles of five Apple stores), if you follow Apple's original delivery date they are not late. That's the problem. The last day they have is Oct 3 which is next week. Meh. It is annoying I can't just walk into a local Apple store now. In prior years pre-ordering was always faster and easier.
Yeah, they know they have till the 5th. They're in no hurry. Why pay extra for UPS to deliver more than the agreed upon phones when it will get to users before the 5th? What they're not realizing is, they're pissing off customers that give them $$$ all so they can save a few pennies. <sigh>.
[doublepost=1537922810][/doublepost]Apple still says, on the website, that I'm getting my phone tomorrow. UPS shows "still scheduling" for an ENTIRE day now, still in ZZ. Apple Support says Friday.
I just talked with Apple. Even though my phone is in ZZ, I have an official confirmed date of delivery 9/28. The rep said that UPS was “overwhelmed” with the orders. Even though I’m not seeing it on my screen, tracking is showing delivery of 9/28. She also opted me in for Apple tracking of my phone. Let’s see what happens as it starts to move.
At this point, I'm giving up on seeing any movement before Thursday morning. I guess they are in no hurry to deliver the shipment considering that they officially have until Friday.
This is what my Apple rep said as well, although she didn't offer me Apple Tracking, but she said it would be at my destination on Friday. Guess I should just be patient.
Funny UPS blaming Apple and Apple blaming UPS. Come Wednesday (tomorrow) if there is no movement, I'm calling BS on Friday.
Well now I get this. I call on that unless our phones are in the air to AK and tracking isn’t updated till the scan in AK.
Well, here I am with another report. While these are first world problems and not a huge deal in the grand scheme of things, one comes to expect more from a company that is focused on customer experience. Called UPS this morning and was told my package, originally scheduled for today yet stuck in ZZ, would be delivered tomorrow. Ok, I bought it. Until this afternoon when the tracking site showed no movement from ZZ. I called UPS...first rep.."we need to investigate as it could be lost." Rep #2 after being transferred tells me a Chinese holiday happened and nothing moved. No delivery date provided. I then called Apple Customer Support to see if I could just cancel as I enrolled in the AUP for the first time. She says "sure", but needs to do a delivery investigation which could allow me to go to the store once completed. Says a typhoon hit China and has delayed things, but she can start the process. Something didn't sound right. Pass. Called Apple rep #2...He's new to Apple. Never heard of "Delivery Investigation" but has heard of "Shipping Investigation". Has no idea about going to a store to pick up a device. Gave me a free leather Apple case for my XS Max due to the inconvenience and all of the bad communication. Still can't give me an answer on delivery or if I could cancel. What a complete cluster for Apple. Sorry, a company of this size should not be having this poor of communication and shipping issues.