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BigMcGuire, I got the same update on the UPS site this morning. HOWEVER - I got a FEDEX text saying I have a package with a scheduled delivery of 9/28 (which was my latest UPS estimate). This is in transit, departed FedEx from Independence, KY. It says it was picked up 9/24 in Zionsville, IN. There is nothing about "Apple" anywhere. It says it's from
Phobio
TRAFFIC
This has to be the phone, right? (hoping)
So check FedEx.

Are you on iUP? Apple ships trade-in kit with FedEx although I'm not sure if it's coming from Phobio.
 
BigMcGuire, I got the same update on the UPS site this morning. HOWEVER - I got a FEDEX text saying I have a package with a scheduled delivery of 9/28 (which was my latest UPS estimate). This is in transit, departed FedEx from Independence, KY. It says it was picked up 9/24 in Zionsville, IN. There is nothing about "Apple" anywhere. It says it's from
Phobio
TRAFFIC
This has to be the phone, right? (hoping)
So check FedEx.

Fed Ex delivers the return boxes for the Apple Upgrade Plan upgrades. My guess it is those. I've gotten 2 of these recently (yesterday and today) for my phone and my wife's iPhone.
 
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BigMcGuire, I got the same update on the UPS site this morning. HOWEVER - I got a FEDEX text saying I have a package with a scheduled delivery of 9/28 (which was my latest UPS estimate). This is in transit, departed FedEx from Independence, KY. It says it was picked up 9/24 in Zionsville, IN. There is nothing about "Apple" anywhere. It says it's from
Phobio
TRAFFIC
This has to be the phone, right? (hoping)
So check FedEx.

That’s the return box for AT&T for your current phone...I got that too...
 
Are you on iUP? Apple ships trade-in kit with FedEx although I'm not sure if it's coming from Phobio.
Yes, Apple upgrade program.
:(
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upload_2018-9-25_11-19-37.png
upload_2018-9-25_11-19-37.png
 
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Chatted with Apple just now and they said they have had an issue with some orders. They also said my iPhone will arrive on or around the 28th. They have requested a shipping investigation for my order.
 
Can i just pick up from the store today and cancel my order? Its in 5 stores around my area. Amazing.
 
Chatted with Apple just now and they said they have had an issue with some orders. They also said my iPhone will arrive on or around the 28th. They have requested a shipping investigation for my order.

Stuck for 6 days definitely an issue. Wonder what that issue is. If no movement from ZZ tonight I’ll request they do the same for mine tomorrow.
 
Can i just pick up from the store today and cancel my order? Its in 5 stores around my area. Amazing.

I wish. Depends on your circumstances. I called Apple and asked for that days ago. They said it was already too late to cancel an order (and this was very early in the process). Then there's also the issue of whether you're buying it with your old phone number, buying it on an upgrade program, a trade-in.
 
I just bought one from the apple store 5 miles from me. Same model and size and decided for the unlocked version. I pick it up in 1 hour. I can just return the one sitting in china for the last 7 days or refuse delivery.
 
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I wish. Depends on your circumstances. I called Apple and asked for that days ago. They said it was already too late to cancel an order (and this was very early in the process). Then there's also the issue of whether you're buying it with your old phone number, buying it on an upgrade program, a trade-in.
Yep. If it’s part of the Apple upgrade plan you’re screwed. Can’t do anything till you receive this phone. Only way is to do new iUP plan but even that I’m not positive on.

I do know that 512 Xs MAX in Silver and space grey exist at the Apple store 10 mins from me.

Won’t ever do a preorder again.
 
Yep. If it’s part of the Apple upgrade plan you’re screwed. Can’t do anything till you receive this phone. Only way is to do new iUP plan but even that I’m not positive on.

I do know that 512 Xs MAX in Silver and space grey exist at the Apple store 10 mins from me.

Won’t ever do a preorder again.

I should mention that my current phone is the 7Plus, all paid up (I was on the ATT next program, never took advantage of it though). I ordered this Xs Max on the Apple upgrade (so if I wanted to upgrade next year, it would be possible with the extra payments).

I'm with you -- never do a preorder again. It really hurts that we can't walk into a store and get it when they're sitting there.
 
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If this was my only item I ordered, ok, I could understand being a bit more patient but I ordered two phones. One for my wife and one for me. One made it one is stuck in ZZ for 6 days now. One is sitting next to me one isn’t. My phone made it to ZZ a day after my wife’s did her phone made it Monday. This is something my wife and I enjoy doing together.

And now it looks like ANOTHER day in ZZ with no movement. Is it really going to be a week with no movement???
 
If this was my only item I ordered, ok, I could understand being a bit more patient but I ordered two phones. One for my wife and one for me. One made it one is stuck in ZZ for 6 days now. One is sitting next to me one isn’t. My phone made it to ZZ a day after my wife’s did Hers made it Monday. This is something my wife and I enjoy doing together.

And now it looks like ANOTHER day in ZZ with no movement.

Yeah I don't understand this at all. Could they be lost?
 
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Where are you guys getting 6 days? I count 4. Order processed on the 21st. Day 1 would be the 22nd, day 2 would be the 23rd, day 3 would be the 24th and day 4 would be today.
 
Where are you guys getting 6 days? I count 4. Order processed on the 21st. Day 1 would be the 22nd, day 2 would be the 23rd, day 3 would be the 24th and day 4 would be today.

The 21st is the first day. Order was processed on the morning of Monday super early. It's Wednesday 6am already in China at the moment. It has been sitting in the ZZ warehouse since the night of the 21st. So I'm counting the 21st as a day. And since China is already Wednesday with no movement... I guess in my frustration, 21, 22, 23, 24, 25, 26 = 6. I think the times in UPS are Chinese timestamps?

So yeah it's only been 5 days. But since my wife's phone was delivered Yesterday (early) via UPS... and it was ordered the same time, her phone only spent a very minimal amount of time in ZZ. My phone actually made it to ZZ a day behind hers, while hers was still in ZZ.
 
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Apple has already charged my wife and I the first month payment on the iUP phones. From what I've seen on these forums, if I was to return my phone, that wouldn't be returned? So I lose close to $70 if I choose to go get a phone now and return this one supposedly coming Friday?

Only thing preventing me from driving a few minutes and picking up a phone that has been available since launch day.
 
Apple has already charged my wife and I the first month payment on the iUP phones. From what I've seen on these forums, if I was to return my phone, that wouldn't be returned? So I lose close to $70 if I choose to go get a phone now and return this one supposedly coming Friday?

Only thing preventing me from driving a few minutes and picking up a phone that has been available since launch day.

I think it is better to contact Citizens One as they are the one who handle financing. In addition, it seems to be complicated given that your phone number is tied to the phone that is shipped.
 
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