Other Sept 28 - Oct 5 Delivery Dates

[irishgreenapple]

UPS just updated to ‘Your package was released by the Customs Agency’! Finally looks like movement.

 

[tothewilderness]

Just when I was about to give up

 

[skm8159]

Well, here I am with another report. While these are first world problems and not a huge deal in the grand scheme of things, one comes to expect more from a company that is focused on customer experience. Called UPS this morning and was told my package, originally scheduled for today yet stuck in ZZ, would be delivered tomorrow. Ok, I bought it. Until this afternoon when the tracking site showed no movement from ZZ. I called UPS...first rep.."we need to investigate as it could be lost." Rep #2 after being transferred tells me a Chinese holiday happened and nothing moved. No delivery date provided. I then called Apple Customer Support to see if I could just cancel as I enrolled in the AUP for the first time. She says "sure", but needs to do a delivery investigation which could allow me to go to the store once completed. Says a typhoon hit China and has delayed things, but she can start the process. Something didn't sound right. Pass. Called Apple rep #2...He's new to Apple. Never heard of "Delivery Investigation" but has heard of "Shipping Investigation". Has no idea about going to a store to pick up a device. Gave me a free leather Apple case for my XS Max due to the inconvenience and all of the bad communication. Still can't give me an answer on delivery or if I could cancel. What a complete cluster for Apple. Sorry, a company of this size should not be having this poor of communication and shipping issues.

So - my XS Max has been in same fiasco of a stuck state in ZZ since last Friday. No movement. Just 2 mins ago, it shows cleared by customs. And delivery tentative thursday - east coast. This has been a very dissatisfying preorder experience. Will not play this nonsense game again.

 

[BigMcGuire]

Just when I was about to give up [emoji2

No movement here yet, but maybe will see soon! We might see our phones in a few days !!!!
[doublepost=1537924293][/doublepost]

So - my XS Max has been in same fiasco of a stuck state in ZZ since last Friday. No movement. Just 2 mins ago, it shows cleared by customs. And delivery tentative thursday - east coast. This has been a very dissatisfying preorder experience. Will not play this nonsense game again.

So it was a customs issue?! Apple didn't pay enough tax or something? Might be why Apple reps and UPS reps are so confused?

 

[tothewilderness]

No movement here yet, but maybe will see soon! We might see our phones in a few days !!!!
[doublepost=1537924293][/doublepost]

So it was a customs issue?! Apple didn't pay enough tax or something? Might be why Apple reps and UPS reps are so confused?

Someone on Reddit called UPS and was told that Apple waited until a certain number of packages pass customs so they can ship them all at once.

 

[quietstormSD]

My original dates were October 1 to October 8th. My plan was to wait till launch day or launch weekend to see if there were phones in stock in stores near me. If there were, I would have just canceled my original order, and submit a new order and schedule a pickup same day at an Apple store.

If my original delivery dates stayed with normal shipping times and normal transit times. I could have done this. But since the phone was "shipped" so early, I couldn't cancel online, and being stuck in transit in the same city from where it's shipped it's a double whammy. I got locked in because it shipped so early, but no phone because it'll be delivered so late. Just a bummer.

And I don't want to do the whole buying one and then returning the one that comes in the mail thing. Just my fear of something going wrong.

 

[Indywillsdad]

Hark! Mine just released from customs!
[doublepost=1537925638][/doublepost]

Someone on Reddit called UPS and was told that Apple waited until a certain number of packages pass customs so they can ship them all at once.

You know, I would be OK with this if they would provide a straight up explanation, but don't bump up a delivery date only to miss it and then tell people it was a holiday or mother nature.

 

[Sumter]

No movement here yet, but maybe will see soon! We might see our phones in a few days !!!!
[doublepost=1537924293][/doublepost]

So it was a customs issue?! Apple didn't pay enough tax or something? Might be why Apple reps and UPS reps are so confused?

Mine still show no updates either. Hopefully soon and then everyone still in ZZ will ship out together on the same plane!

 

[BigMcGuire]

Mine still show no updates either. Hopefully soon and then everyone still in ZZ will ship out together on the same plane!

If the reddit person is right, then we should all be on the plane. They intentionally delayed to save $ on trips. Makes sense I guess.

Yeah still no updates for mine. I'll sleep a lot better tonight knowing mine will be on the plane and passed customs. lol.

 

[ellergek]

Just lost my Friday delivery date; scheduled delivery is unavailable. Also getting an “exception” message on the manage tab of the UPS app. Man, just man, this is my 12th year doing this and what a cluster.

 

[shimpster]

well hot damm mine just cleared customs as well I bet we’re all on the same pallet

 

[tothewilderness]

There is a flight from Zhengzhou to Anchorage scheduled to depart at 9:30AM CST. Don't know if it's going to be this flight or UPS is deadset on ICN - Anchorage or whatever route they are flying.

Apparently, it seems like people never really figure out the flight info from ZZ to ICN? Idk anymore

 

[BigMcGuire]

well hot damm mine just cleared customs as well I bet we’re all on the same pallet

Mine must be on the way bottom, lol!

 

[Sumter]

Mine must be on the way bottom, lol!

Mine must be your neighbor!

 

[mquinn]

Yay got the same update, also got my ApleCare+ proof of purchase. We all must be in the same batch.
[doublepost=1537928784][/doublepost]Still no delivery date though.

 

[MozMan68]

Yay...mine was released as well!

At this point, I’ll be okay as long as it delivers by the end of day on Friday so I have it when I get home from this trip.

Of course, I’ll be up a few more hours expecting to see that it is loaded on a plane to the US....

 

[Bacong]

nice to see some guys with the same times as me see some movement.

 

[ADHDproductions]

Mine must be your neighbor!

I’m still waiting on that customs clearance too!

 

[bushbaby]

After reading about one forum member being able to cancel his order and then buying a sim free phone at the Apple store, that's what I just did. On the phone, Apple immediately cancelled my order, no problem. When the pre-ordered phone does leave ZZ, it won't be delivered to me.

I was at the store for about an hour and half because I didn't go until 4:45pm and we transferred everything to the new Xs Max. I had changed my mind about my order so I was going to have to go into the store anyway. I changed the color and the gb and am happier with sim free. What I had to give up was the upgrade program.

I have 7 days to bring in my old phone if I want the credit to go back to my credit card (or I could sell elsewhere).

Just checked - UPS did post it was released by customs too. Hope you guys get your phones soon.

 

[WhoDatWayne]

Mine just cleared customs as well! About time we are seeing some movement.

 

[regkilla]

UPS just updated to ‘Your package was released by the Customs Agency’! Finally looks like movement.

same here.

 

[BigMcGuire]

Still waiting on clearance here. :/
[doublepost=1537932286][/doublepost]

After reading about one forum member being able to cancel his order and then buying a sim free phone at the Apple store, that's what I just did. On the phone, Apple immediately cancelled my order, no problem. When the pre-ordered phone does leave ZZ, it won't be delivered to me.

I was at the store for about an hour and half because I didn't go until 4:45pm and we transferred everything to the new Xs Max. I had changed my mind about my order so I was going to have to go into the store anyway. I changed the color and the gb and am happier with sim free. What I had to give up was the upgrade program.

I have 7 days to bring in my old phone if I want the credit to go back to my credit card (or I could sell elsewhere).

Just checked - UPS did post it was released by customs too. Hope you guys get your phones soon.

This is what we will be doing from now on. Glad to see this will work especially if I luck out and don’t get cleared. Thanks for the info.

 

[Bacong]

no movement here either

 

[Sumter]

Still waiting on clearance here. :/
[doublepost=1537932286][/doublepost]

This is what we will be doing from now on. Glad to see this will work especially if I luck out and don’t get cleared. Thanks for the info.

Yup, next time most likely I will be doing in-store pickup only. (And no clearance yet either)

 

[Chloros]

After reading about one forum member being able to cancel his order and then buying a sim free phone at the Apple store, that's what I just did. On the phone, Apple immediately cancelled my order, no problem. When the pre-ordered phone does leave ZZ, it won't be delivered to me.

I was at the store for about an hour and half because I didn't go until 4:45pm and we transferred everything to the new Xs Max. I had changed my mind about my order so I was going to have to go into the store anyway. I changed the color and the gb and am happier with sim free. What I had to give up was the upgrade program.

I have 7 days to bring in my old phone if I want the credit to go back to my credit card (or I could sell elsewhere).

Just checked - UPS did post it was released by customs too. Hope you guys get your phones soon.

You didn't happen to be at Irvine Spectrum Apple?