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anybody who placed with T-Mobile rep or website receive charge on credit card? for any iPhones orders yet as I saw the sprint orders charged
Yeah, the Sprint customers were the only ones charged so far. I've learned that T-Mobile orders are charged when they ship out.
 
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Im getting only 405$ instant credit for my iphone pro max 12 and the rest up to 1000 is in billing credits , anyone else?
 
What a mess this was! I had a rep call me back and said everything was working and when she went to try to process the upgrade she said it wasn’t working and would have to call me back. That was at 10am-ish. So then I kept trying the T-Mobile website and app. I finally got it to go through about 20 mins later and it changed my storage selection from 256GB to 128GB. That is not doable for me. So I call customer service again to get the storage changed and they have to cance my order and re-do it again. At this point I was expecting October shipping dates. While I was on the phone with this rep, the first rep called and it disconnected the second one putting my new order in. Then that rep called me back so I hung up with the first one back to second and FINALLY got my order in.

iPhone 14 Pro Max - Deep Purple - 256GB
Launch day delivery (yay!)

What a hassle!
 
Finally got through Best Buy’s T-mobile screen. Question for any of you whi have done the Best Buy trade in, does Best Buy let you take the new phone home with you before you trade the old one in. Reason I ask is I have A LOT of pictures and music on my phone and I like to make sure I was able to successfully transfer everything over before I erase the contents of the old phone. The transfer usually takes so long it’s done overnight.
 
anyone know how the iPhone 14's will arrive in regards to the esim? (Ordered from T-Mobile)

I currently have a physical sim in my iPhone. Do I...

A) Convert it to esim and it will transfer with my icloud account

B) Leave it as physical sim since the 14 will already come pre-activated (with the number I used to upgrade with)

C) Leave it as physical sim and there will be a option to send it to the iPhone 14 during set up

Any tips?
 
I just went to complete my reservation through Apple and it froze on the last step. Now my reservation link is broken 🤦🏻‍♂️
 
I was able to finally order 3 iPhones with the trade-in discount on the T-Mobile website. I am surprised that they aren't taking orders for the 14 Plus yet though. Isn't Apple taking orders starting today, even though they will not ship until October?

EDIT: Never mind, they just weren't showing the "Buy" button for the Plus on the comparison screen I was looking at for some reason.
 
Ugh having issues because my mom doesn’t remember the account pin and she can’t get in to change it because the site sucks right now so I can’t even place my order on apple and I don’t want to go with T-Mobile.
 
anyone know how the iPhone 14's will arrive in regards to the esim? (Ordered from T-Mobile)

I currently have a physical sim in my iPhone. Do I...

A) Convert it to esim and it will transfer with my icloud account

B) Leave it as physical sim since the 14 will already come pre-activated (with the number I used to upgrade with)

C) Leave it as physical sim and there will be a option to send it to the iPhone 14 during set up

Any tips?
Maybe this will help


Go to 8:18
 
Ugh having issues because my mom doesn’t remember the account pin and she can’t get in to change it because the site sucks right now so I can’t even place my order on apple and I don’t want to go with T-Mobile.
i had to call T-Mobile and have them reset my pin because what I thought it was wasn’t working.
 
I just went to complete my reservation through Apple and it froze on the last step. Now my reservation link is broken 🤦🏻‍♂️
Did you get an email that you were able to complete your order from your reservation?
 
If a T-Mobile customer trades in an iPhone 13 Pro, would they receive anything additional beyond the iPhone 14 Pro 24 bill credits?

I saw some post that said you could stack or receive another promo on top of that (and it seems like a great deal) but I don't understand :(
 
Considering switching to Verizon after this mess. Wanted the promotion after buying the phone in full on Apple site. The T-mobile customer service agent told me I could order the phone through them and get a launch day date but I couldn’t be bothered juggling two phones. Especially since if I decide to get the 15 next year I will lose part of the discount.
 
I just went to complete my reservation through Apple and it froze on the last step. Now my reservation link is broken 🤦🏻‍♂️
Same here! Called Apple and they don’t know what I’m talking about and suggested that I replace the order. This sucks because I had an Iphone 12 pro in purple that the reservation said would arrive on launch day. Waiting on a callback from T-Mobile but since it’s through Apple they probably can’t help me.

Anyone else have this that figured it out?
 
I got my the email to place my "reserved" order, but I put the an 11 Max instead of the 13 Max as the trade in phone, so I ended up having to make an entire new order anyways.

The "reserved" phone would've came a week earlier, oh well, no biggie.
 
It took me forever to get a call back and then took forever to process it (wouldn't "go through," had to be delivered to my office), but I was able to order a Deep Purple 14 Pro Max 256 GB. It will arrive on September 16.
 
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I was able to finally order 3 iPhones with the trade-in discount on the T-Mobile website. I am surprised that they aren't taking orders for the 14 Plus yet though. Isn't Apple taking orders starting today, even though they will not ship until October?

EDIT: Never mind, they just weren't showing the "Buy" button for the Plus on the comparison screen I was looking at for some reason.
I was going to say ... my iPhone 14 Pro Max was ordered by phone this morning ...
 
Tried ordering with the T-Mobile app but said it needed ID Verification.😡
Just got off the phone with a t-mobile rep she placed the order and was having problems. Got the order confirmation and esign email.
She says the ship date is 9/16 with free 2 day shipping does this mean they will ship the phone on 9/16 or will I receive the phone on 9/16
Also they charged me a $30.00 upgrade fee is there anyway to get that waived
 
Tried ordering with the T-Mobile app but said it needed ID Verification.😡
Just got off the phone with a t-mobile rep she placed the order and was having problems. Got the order confirmation and esign email.
She says the ship date is 9/16 with free 2 day shipping does this mean they will ship the phone on 9/16 or will I receive the phone on 9/16
Also they charged me a $30.00 upgrade fee is there anyway to get that waived

apple doesn't release the devices to be shipped until the day before.
 
apple doesn't release the devices to be shipped until the day before.
I just looked on the t-mobile App and it says processing order with a ship date of 9/23-9/29 Wtf I would not have ordered if it wasn’t 9/16 ship.
 
Did you get an email that you were able to complete your order from your reservation?

and what time did you get your initial reservation? trying to figure out where I am in line. my email is timestamped 8:07 AM Central time.
 
T-Mobile rep finally called me back to do JOD order. Tried to process my card for pre-authorization and declined (supposedly). We tried 3 other cards (4 total, 4 different credit cards, 4 banks) and they all denied. I said there’s absolutely no way they’re all getting denied; everything is correct. So they said we’ll call you back when we know it’s working again, there may still be issues. SMH. I did put an order in through apple, 10/3-10 delivery. I’ve been thinking about getting off JOD and doing trade in with apple each year as the trade in values have been so high. We’ll see what happens.
 
I asked a rep this. She said if you don’t care about the promo deal, you can upgrade anywhere. But if you want the full promo it has to be done through t-mobile. This is because they do not use the same third party company to receive the trade in devices.
Thanks for verifying this. If anything it just solidifies that I made the right choice by not going with T-Mobiles EIP. Unfortunately I'm trading in an iPhone 11 and not on a Max plan so I'm missing out on $190 across 24 months. Much rather finance with Apple, get 3% cashback, and pay the phone off in a couple months. Thanks again.
 
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