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Hey people... anyone know... On the Add-a-line promo for the $700 off... I know you cannot cancel that line... but lets say in 2 or 3 months... I want to cancel one of of my OLDER lines... does that cancel the monthly credit too?
 
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There are UPS issues going on it appears. But T-Mobile dropped the ball with ground shipping. They were not at all clear on shipping when people called customer service to order. And if you have JOD like I do that is your only route to order. So those with ground shipping were kinda screwed by T-Mobile. UPS problems are just making an already bad situation worse. Now yes this is a first world problem. But this sort of thing can sour the joy of the whole event. Hopefully they learn from this and improve for the future. Both T-Mobile AND UPS.
 
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Everyone’s who’s got ground.. who’s up for a road trip? Let’s go down to KY and pick up those bad boys up ourselves! I’ll drive. You guys put in the pizza and the beer when we get there.
Well if pizza is on the menu I’m in!
 
Since my phone isn’t coming until Monday now, I’m about to order my screen protector and wireless charger so it’ll get here at the same time ‍♂️
 
IMEI?

For folks seeing the new phone imei number on their T-Mobile account (either on the web or app), where are you seeing it? My phone (paid in full not eip or jod) is slated to arrive tomorrow but I don't see it reflected anywhere on my t-mobile account. The order just updated to "shipped" status tonight.
 
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You remember when they were doing the 4 lines for $120? They reneged on that on me too and I had to bitch up and down and they ended up giving me a decent credit but said they cannot honor that plan anymore. And it's "OKAY" because there are no contracts and they could care less if I left. Nice one, T-Mob.

If Verizon store has phones I'm leaving tmobile. To much BS to deal with on a repeated basis. Not just this launch
 
my phone iphone XS MAX 64GB gold has departed Newark at 9:34 and on the way to CC center For sorting and pick up BTW can my mom who lives with me pick up the package as long as she has ID and my Tracking number

SHIPPING METHOD OVERNIGHT AIR SAVER
 
Phone order?

T-mobile app chat. Tried everything else at first, but web pages wouldn't work. Last year I called and made no difference. They promised it would be the same as ordering through app or on t-mo.
 
How could I have 2 watches, charges went through 9 hours aga, and no ups movement? Aren't you only supposed to be Changed upon item being in stock and shipped? I can't cancel orders and go to tmo store. Mishandling of everything this year.
 

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