Carrier T-Mobile iPhone X/8 Pre-Order and Dispatch Thread

[mikegermosen]

I am going to reach out to Art Lucero (Director, T-Mobile Executive Response) on Twitter. You might want to do the same if you haven’t already. From what I’ve been reading, he’s the T-Mobile problem solver.

https://twitter.com/art_lucero

T-Mobile seems to be charging cards 1X per day in the morning. If it doesn’t happen Thursday morning, we probably aren’t getting it till next week.

Thanks I just tweeted him

 

[Naynay1316]

Grrr. Been there before. It just annoying when it's the system that is screwing up. I'll cross my fingers for you tomorrow is the charm.

I’m hoping so. It’s been almost five days and after force days they cancel the order

That’s bs. Go to Twitter and reach out to Art Lucero and see what he can do. His team helped me last year when my iPhone was sitting in a warehouse instead of on its way to me.

im thinking about doing that. I’m feed up at this point

 

[Chupa Chupa]

Same here. Tmobile says my phone has shipped, UPS tracking info just says “order processed ready for ups”. It’s been in this same status since about 4pm eastern time yesterday.

It's going to stay that way until it ship. If not late tonight then it will be late tomorrow night.

Anyone know if we will get more precise estimated delivery times once there's more movement with UPS?

Yes. Once it's "picked up" you will see a 4 hour window in the UPS app and online (assuming you registered for My Choice).

 

[Blazinbell]

I’m hoping so. It’s been almost five days and after force days they cancel the order

im thinking about doing that. I’m feed up at this point

It worked for me!

I’m hoping so. It’s been almost five days and after force days they cancel the order

im thinking about doing that. I’m feed up at this point

ed

 

[gjm87]

No charge and no shipment in UPS. Will pray for some movement tomorrow morning, but giving up hope. Ordered 256GB SG on 10/27 early morning

 

[Blazinbell]

Does anyone else's UPS tracking info show the weight of the iPhone X as 0.40kgs? Both of my orders show the weight as 0.40kgs and that does not seem right.

Mine is 1lb which is 0.45kg

 

[mikegermosen]

He has not answered but social media employee reached and told me “I'm sorry that this situation has caused you all this added stress, and I assure you that I will get you some answers. Currently, your order is still in the partially-preordered status, and this means that the card would not yet be charged. The estimated ship date on your order is either 11/02 or 11/03, so I would expect you will see the order updates very soon.”

Thanks I just tweeted him

 

[mattyjb]

As for the UPS four hour window don’t count on it. Just had a First Order ST helmet delivered the other day which was supposed to come from 4:15 to 8:15. It came at 10:30am. I had to sign for it so luckily I knew better than to leave the house! Keep an eye on that new truck tracker. It’ll give you a better idea of delivery time.

 

[thatJohann]

As for the UPS four hour window don’t count on it. Just had a First Order ST helmet delivered the other day which was supposed to come from 4:15 to 8:15. It came at 10:30am. I had to sign for it so luckily I knew better than to leave the house! Keep an eye on that new truck tracker. It’ll give you a better idea of delivery time.

How do I track trucks?

 

[zakarhino]

How do I track trucks?

Won’t work for us unfortunately. T-Mobile ships Next Day Air Saver. Truck tracking only works for Next Day Air.

 

[mattyjb]

Won’t work for us unfortunately. T-Mobile ships Next Day Air Saver. Truck tracking only works for Next Day Air.

Ugh! That sucks.

 

[jercompton]

Does every carrier have the same location as us, where the planes land at?
[doublepost=1509591080][/doublepost]Looks like the Apple thread knows more of what’s going on with the planes lol.

 

[dmize31287]

I don’t remember, but does the phones from T-Mobile require a signature? I know directly from Apple they do.

 

[Elwots]

I don’t remember, but does the phones from T-Mobile require a signature? I know directly from Apple they do.

It seems there’s mixed feedback on this. Some say no, but I have always been required to sign. I have even left a signed note on my door telling the UPS driver to leave the package, and he placed the “sorry we missed you” sticker right next to it.

 

[Mike_dougE]

It seems there’s mixed feedback on this. Some say no, but I have always been required to sign. I have even left a signed note on my door telling the UPS driver to leave the package, and he placed the “sorry we missed you” sticker right next to it.

Every T-Mobile phone I’ve gotten since the iPhone 6 no signature they just leave it at the door.

 

[thinsays]

Every T-Mobile phone I’ve gotten since the iPhone 6 no signature they just leave it at the door.

^ this is correct.

I think people are confused because there's multiple preorder sources we're all using.

If you preordered from Apple directly, yes you will need a signature, they do this for any high value purchases.

If you preordered from T-Mobile (for better or for worse), they'll just leave your device at your door, no signature needed.

 

[Elwots]

^ this is correct.

I think people are confused because there's multiple preorder sources we're all using.

If you preordered from Apple directly, yes you will need a signature, they do this for any high value purchases.

If you preordered from T-Mobile (for better or for worse), they'll just leave your device at your door, no signature needed.

No confusion here. The iPhone X, as well as every other phone I’ve ordered has been directly through T-Mobile. They’ve never left one without a signature. Just saying mileage may vary.

 

[thinsays]

No confusion here. The iPhone X, as well as every other phone I’ve ordered has been directly through T-Mobile. They’ve never left one without a signature. Just saying mileage may vary.

that's so weird! unless localized UPS delivery sites are operating under their own guidelines maybe? but yeah I've never experienced that with any T-Mobile deliveries in MA.

 

[eckono]

The one I ordered from Apple is in the US and it departed AK at 605pm. Still no word on the one I ordered from TMobile. I'm guessing the middle of the night.

 

[Elwots]

that's so weird! unless localized UPS delivery sites are operating under their own guidelines maybe? but yeah I've never experienced that with any T-Mobile deliveries in MA.

The only thing I can think of is I live in a neighborhood with the houses very close together. I’m about a half hour outside of the major city in the suburbs, so it’s not like we have a lot of commotion or anything. I have tried leaving notes for the driver and everything, they just won’t do it (my neighbors have the same problem). The worst part is I get home about 30 mins after our UPS guy usually gets here, so I always barely miss him. Last time I left a note saying to leave it and that my neighbor was picking it up for me and he still didn’t leave it, I finally got annoyed and called his supervisor and made him come back.

 

[ProphetX]

Every T-Mobile phone I’ve gotten since the iPhone 6 no signature they just leave it at the door.

Don't bother man. People can't read. This is the T-Mobile thread. As in you preordered with T-Mobile.

Apple Store orders ALWAYS require sigs no matter the $$ amount. And they almost exclusively ship via Fedex.

 

[jdd0815]

I hope to wake up in the morning and finally see some movement on my tracking. I have checked MyUPS about 20 times a day in hopes it’s finally actually on its way.

 

[Bleh5]

Anyone else that pre-ordered only one phone have two UPS shipping labels show up on the UPS site?

 

[zakarhino]

Anyone else that pre-ordered only one phone have two UPS shipping labels show up on the UPS site?

A bunch of other people have, apparently it's normal.

 

[ziggo]

is it speedy?

Extremely.

Pictures literally take in half a second.

Websites load in a manner of seconds

The UI is very smooth and ultra responsive