Here is a great chuckle of how pathetic Apple Inc is, and our nightmare in Canada:
My 15 year old who is working bought her own MBA, originally we bought the 8/256, and after a 2 week wait it was lost in transit a week before our Vacation. We were told at the time they would compensate us $200, and she decided to upgrade to the 512, and they would reorder for us. Given a ship date while we were in Florida we were informed by Apple that the PC shipped to our local store, and received UPS notification. Next day we get back we show up at the store and guess what? No PC! After an hour and a bit of aggravation with the store Manager and Apple it was discovered the puter was shipped and recieved, but under the original order # which was cancelled as it was lost (fell off a truck..!). The twits returned this to Apple, and we are down 2 puters.
After long discussion we were told we'd get another $200 compensation, along with the BTS rebate and have the computer shipped to our home. As a gesture the store gave us a complimentary Magsafe portable charger for her iPhone, so not a bad deal to have to wait. Few days later Apple tells us they won't apply the two credits for our frustration and took one away, but ordred the computer and put a rush on it.
Sigh at all this garbage. One guy at Corporate said call back when the MBA arrives and they wil see if they can do anything for us. Ridiculous, and unnecessary hot garbage from them...ETA is now Monday, so let's see