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well.. just called customer service to see if i would be offered overnight shipping. she was very nice and looked at my order, but did not offer me any bump up in my shipping. :(

i am having it shipped to an Apple store. so, quite possibly, this is already the case. (overnight shipping, that is)

You also waited until after New Year to order, we'll see the shipping difference, but your wait time might not be as long as for some of us who ordered on the 19th. I would expect the free next day rule probably has some time limit attached to it, maybe wait until you see the authorization and then try again.
 
I ended up canceling my order from apple. I placed my order in Jan 7th. I ended up finding the custom configuration I wanted at tekserve.com 6core, 512GB, 12GB, D700
 
Woken up to an email from Apple saying my card got declined. Sorted things with the bank and reauthorised payment - it said 'Authorisation Successful' but my order status is still Awaiting Payment. What a pain.

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Right it's now gone through. So currently my CC has been charged but order is still Processing.
 
I took the unusual step of emailing Tim Cook yesterday to suggest that Apple should be updating their customers on the situation as this is a high end product for Professionals, and of course mentioning my order.

Just received a call from an 'executive' who was exceptionally nice and got the same feedback as others who have received calls:

They hope to be able to give me more details on when my nMP will ship once the US wakes up, but it will definitely 'ship' in February. I challenged this (ship or receive) and it basically sounded like it will ship on Feb 28th and was unlikely to be any earlier. My order wont be prioritised (just because i sent in an email) and like others have heard, orders are being fulfilled in the order they are received (although a quick search seems to show otherwise) They did say they will be in regular contact and if i needed a particular day and time (morning/evening etc) to take delivery then they would arrange that for me.

They did say that they are still 'learning' when i mentioned manufacturing being undertaken in the US which i thought was an interesting comment as it seems to indicate some underlying manufacturing/logistical issues perhaps?

Anyway, cant fault apple on following up on my email as i had expected it to disappear into a big black hole and make no difference. So top marks for a response.
 
I am seeing more than one online retailer with the default 6-core configuration in stock, ready to ship. I assume that's because most people want a custom config? I'm leaning towards getting this model instead of ordering from Apple and waiting until April...
 
I'm beginning to think that there are some serious problems with the production line (parts, etc). I can't see any significant activity on the spreadsheet this week. Yet lots of holds have been placed on our credit cards. Add to that the lack of any information from Apple on the status of our orders, and this does not speak well of Apple as far as I'm concerned.
 
I'm beginning to think that there are some serious problems with the production line (parts, etc). I can't see any significant activity on the spreadsheet this week. Yet lots of holds have been placed on our credit cards. Add to that the lack of any information from Apple on the status of our orders, and this does not speak well of Apple as far as I'm concerned.

My hope is Apple is currently focusing on filling orders from suppliers rather than orders placed by individuals. That would explain the sudden slowdown in the spreadsheet changes. We may see a sudden burst of activity as the month goes on.

All they've committed to us is "February." They have no obligation to work at a steady pace knocking out our orders. We've created an artificial view into Apple's production schedule with the spreadsheet. But there is a lot more going on behind the scenes. We can't assume that a slowdown in spreadsheet changes equates to a slowdown in actual production. It might. It might not. We can't know. That's frustrating, but it's Apple. It ain't going to change.

About all we can go by is how Apple handled the January orders. It appears that, by and large, they met the overall commitment of getting those orders in the mail by January 31. I feel optimistic that my February shipment will be in the mail by Feb. 28. I'll hope for better, but I can't let myself get frustrated with Apple in the meantime.
 
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It is my impression that the backup is the large number of CTO Mac Pros being ordered. It seems like you can find the stock configurations if you look around online. It just seems like this is a product people like to configure to their own needs. Most people buy one of the stock iMacs, Macbooks, or Mac minis... but Mac Pro users want something very specific. Making each CTO takes time.

If you want a Mac Pro and don't want to wait, go for a stock configuration, and upgrade it in a couple years. The processor is proven to be upgradable, as is RAM. The PCI-e storage can be replaced too, as Apple has a replacement guide on their support website. It is just a matter of time before 3rd parties create replacement PCI-e storage modules and graphic cards that fit into the new Mac Pros.
 
I'm beginning to think that there are some serious problems with the production line (parts, etc). I can't see any significant activity on the spreadsheet this week. Yet lots of holds have been placed on our credit cards. Add to that the lack of any information from Apple on the status of our orders, and this does not speak well of Apple as far as I'm concerned.

7 credit card charges appeared in the past 2 days on the US section of the spreadsheet. They are not marked yellow yet, perhaps you missed them.
 
7 credit card charges appeared in the past 2 days on the US section of the spreadsheet. They are not marked yellow yet, perhaps you missed them.

I didn't miss them. In fact, most of those aren't actual charges, but temporary authorizations. And further, an authorization was placed on my card, last Saturday, Feb 8. And I really got excited thinking shipping was imminent. After all, your card isn't supposed to be charged until shipping is going to occur, correct?

Instead the authorization dropped off 4 days later, and then reappeared the same day. So, now, 5 days after my card was authorized, no activity on my order. And based up my experience and upon other responses in this thread, it's apparent that an authorization is meaningless.

It was the authorization and belief that things were beginning to happen and then not to happen that began to really made me frustrated and somewhat disappointed in how Apple is handling this issue.

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If you want a Mac Pro and don't want to wait, go for a stock configuration, and upgrade it in a couple years. The processor is proven to be upgradable, as is RAM. The PCI-e storage can be replaced too, as Apple has a replacement guide on their support website. It is just a matter of time before 3rd parties create replacement PCI-e storage modules and graphic cards that fit into the new Mac Pros.

I must say that that is one of the most ridiculous suggestions I've heard. If I didn't want/need the customizations that I ordered, I wouldn't have ordered them. Why would I settle for a machine that won't fit my needs and be frustrated for "years" as you suggest?
 
Just received the first one which will be a server and OH MY GOD. So beautiful. Smaller then I realized it to be and as light as I expected it to be. My boss actually threw it at another person. This thing is just ****ing beautiful.

Right now doing some pre lim imaging. Grabbing a image in the current "OOB" state for not only the rest of the macs, but also to reimage this mac. Going to do a lot of throughput testing and then reimage and in the server room it goes.

Plan on buying one for myself to do a lot of the vm testing, app building, etc I do. Might as well replace my ESXi server and my other 2 servers because this thing is easier to provide backup power for, and a lot more efficient in size and energy then my 3 servers are.

I will leave these words to explain how I feel right now before heading off to lunch (the one day I take a lunch).

SO. ****ING. BEAUTIFUL.
 
I'm still waiting patiently for any indication that my Dec. 19 order is going to be processed. I checked with the business group at my local store which placed the order for me and according to them, none of the orders they placed on Dec. 19 have been fulfilled.

Is the first sign a credit card transaction, or do they update the apple store order status first?
 
Found new Mac Pro in stock at ABT

I was browsing around at ABT's site yesterday and was shocked to see they showed a high end config (12 core, dual D700, 16GB, 1TB) in stock. It shipped yesterday. (Sorry they showed stock for an hour or two after they accepted my order then it went back to backordered status)

If you don't want to wait for a custom order start checking their site - they have a larger set of configs than Apple's stock models and (apparently) are getting stock shipped now.
 
Temporary Authorization

Just to clarify the mistaken belief that I had and clearly many other have had is that Apple's apparent charge on your card is most likely a "Temporary Authorization"

Chase describes a Temporary Authorization as follows:

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We've authorized the transactions in the Temporary Authorizations section, but not yet processed them for payment. Once processed, these transactions will appear in your Posted Activity section and will be reflected in your balance.



The dollar amount of your temporary authorizations may vary from the final posted amount for a purchase. This is common for merchants that validate your card for an amount that is not yet finalized. For example, hotel, restaurant, gas station and car rental merchants often do not have the final amount when your card is presented for payment.



Temporary authorizations will be deducted from your available credit, but will not be reflected in your balance until they are processed. Additionally, merchant names may appear blank under the description in cases where this information is not available until a transaction is posted.

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So given that many people seem to now think that our custom orders will not go out until Feb 28, that means that although our credit cards haven't been "charged" per se, Apple has reduced your available credit by the cost of your machine for a couple of weeks. While not quite the same as charging your card before merchandise ships, it's not far from it.
 
7 credit card charges appeared in the past 2 days on the US section of the spreadsheet. They are not marked yellow yet, perhaps you missed them.

I was told of the charge by an apple rep though, we seem to have a problem of people looking at Available Credit Limit and thinking an authorization is actually a charge, so I'm not sure how many of those are actual charges vs just authorizations for whatever reasons.

Usually an auth is followed the same night with batching out the transaction and charge show up the following morning. That's not happening meaning the authorizations might be some sort of probing or something else, not necessarily indicative of your credit being charged.
 
Just to clarify the mistaken belief that I had and clearly many other have had is that Apple's apparent charge on your card is most likely a "Temporary Authorization"

Chase describes a Temporary Authorization as follows:

----------------------
We've authorized the transactions in the Temporary Authorizations section, but not yet processed them for payment. Once processed, these transactions will appear in your Posted Activity section and will be reflected in your balance.



The dollar amount of your temporary authorizations may vary from the final posted amount for a purchase. This is common for merchants that validate your card for an amount that is not yet finalized. For example, hotel, restaurant, gas station and car rental merchants often do not have the final amount when your card is presented for payment.



Temporary authorizations will be deducted from your available credit, but will not be reflected in your balance until they are processed. Additionally, merchant names may appear blank under the description in cases where this information is not available until a transaction is posted.

---------------------------------------

So given that many people seem to now think that our custom orders will not go out until Feb 28, that means that although our credit cards haven't been "charged" per se, Apple has reduced your available credit by the cost of your machine for a couple of weeks. While not quite the same as charging your card before merchandise ships, it's not far from it.

Normally for CTO Order Apple will put a pre authorization on the CC when they start producing the item you ordered. Normally from charge to ship takes 3~5 days but Mac Pro doesn't follow that pattern ... Given the fact that Apple tend to ship orders outside of US in a large package, the first half of Feb Apple may put most of its productivity trying to fulfill orders from other continents and send out that large package via ship and then they start producing orders inside US. I guess most of orders will see some actions after Feb 20.
 
Given the fact that Apple tend to ship orders outside of US in a large package, the first half of Feb Apple may put most of its productivity trying to fulfill orders from other continents and send out that large package via ship and then they start producing orders inside US. I guess most of orders will see some actions after Feb 20.

Is this based upon actual knowledge or is it pure speculation? Just asking.
 
FWIW, I had my Dec 19 order (~9am PST with Apple corporate orders) for 2x nMPs ship.

One shipped Feb 12 (yesterday), and the other today (Feb 13). Exact same configuration for both. I think they're just taking a very long time building these.

I've had the temporary authorizations come and go for a week or two now. But both my orders went from CC charge to shipped in 2 hours.

They're leaving Texas around 9pm EST. I'm not impressed with the use of UPS Ground for a machine that cost me $5.6K though, but I guess they're somewhat bulky at 15 lbs/6.8 kg.
 
Ok so tomorrow will be my 6 week anniversary since I ordered. Hoping to see my status change to "preparing for shipment" tomorrow. Wish me luck.

Been hearing that average wait times are 6 weeks, so I hoping this is true.
 
Ok so tomorrow will be my 6 week anniversary since I ordered. Hoping to see my status change to "preparing for shipment" tomorrow. Wish me luck.

Been hearing that average wait times are 6 weeks, so I hoping this is true.

People who are at their 8 week anniversary got shipping notices today. My math says you ordered Jan 3 so you will be filled the last days of Feb it looks like.
 
Ok so tomorrow will be my 6 week anniversary since I ordered. Hoping to see my status change to "preparing for shipment" tomorrow. Wish me luck.

Been hearing that average wait times are 6 weeks, so I hoping this is true.
I join that club today. Always hoping I'll get a cc charge, email or something!!! Just not a notice saying that mine will only arrive April :(
 
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