I've never used a rep. Always done it at home on my own. Then again, I've only ever done it with iPhones. Maybe the process is different with Samsung devices. Years ago I have T-Mo and their reps were always clueless and unhelpful so I'm not surprised to hear about your experience either.
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The Samsung Galaxy S24 / Ultra
- Thread starter Tulani
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I had a similar experience with Verizon earlier in the year with esims and sim cards.
I wanted to switch devices and called and spoke with a very nice rep who proceeded to totally screw up both of my lines i was trying to switch devices on.
Both lines were totally unusable. Lucky for me there is a Verizon store 10 minutes away.
I drove to the store and checked into their waiting line process. all was well...they said how they would get it all sorted out and fix this as they knew what was going on. Finally got a rep to help me....first this he does is try to send an authorization text to my phone so he can get into my account! I told him they were not working...the online rep fecked them up so i can't receive calls or texts on BOTH of my lines! I took out my drivers license and verify my identify. He said it didn't mater. If I could not get a text to authorize them getting into my account...they could not help me! I was like WTF! I am here in front of you with 2 forms of ID...how more identity verification do you need!
I tried to explain the whole thing to the guy but nope.... I said do you not see the issue here? My lines are screwed up because of a VZW rep....so i can't get a text...so now you are telling me you can't help?
I had to speak to their manger to finally let me process and exception to let them fix what THEY (Verizon) screwed up.
needless to say i was not happy. But it all got sorted out.
But now all i have to do is log on to VZW website and ask the chat bot to help activate a device on my account and it takes 3 minutes to complete now.
I've thought several times of having two phones so I could change between them whenever I wanted, but only unlocked devices, not with two lines. I just don't want to have two lines. In the end, I always stay with one device and sell the old one.
Been around a month with my S24+. Still very happy with the upgrade from the S23+, although I still think it's not a night and day difference.
For me, there are two main upgrades: the 7 years of promised updates (hopefully I'll keep this device longer than usual since resale value is already very low) and the extra brightness outdoors (today, again, I was really impressed at good and visible the screen gets on a sunny day).
The Exynos chip is also excellent. Right now I'm streaming a soccer match from the phone to my TV while charging and writing this post, and the phone does not get hot AT ALL. This is so important to me. I hate phones that overheat.
A few days ago I got 4 hours SOT and still had 50% battery left. This was being outside with 4G enabled and doing basic stuff, like taking pictures, WhatsApp, web browsing, etc. To achieve this great battery I need to have excellent network connection. Where I live it's not really good so I don't get to see the true great battery life this phone (or any with huge battery) has on a daily basis.
I wished the True Tone Samsung feature worked better. The screen gets too yellow for my taste and Apple does it better.
I also love the overall footprint of the device. It's actually better than most phones of this size, like the iPhone 15 PM, iPhone 15 Plus. Samsung does a great job and this. I hope in the future they can make this big devices even more light.
I'm also becoming a big fan of OneUI. I love having so many options, features and customization. I would really miss this if I had to go back to iOS. The best part is Samsung will keep improving OneUI and introducing more and more options and refinements. Long are gone the TouchWiz days, which I hated. Right more OneUI is the better overall SO IMO, ahead of iOS and stock Android.
Been around a month with my S24+. Still very happy with the upgrade from the S23+, although I still think it's not a night and day difference.
For me, there are two main upgrades: the 7 years of promised updates (hopefully I'll keep this device longer than usual since resale value is already very low) and the extra brightness outdoors (today, again, I was really impressed at good and visible the screen gets on a sunny day).
The Exynos chip is also excellent. Right now I'm streaming a soccer match from the phone to my TV while charging and writing this post, and the phone does not get hot AT ALL. This is so important to me. I hate phones that overheat.
A few days ago I got 4 hours SOT and still had 50% battery left. This was being outside with 4G enabled and doing basic stuff, like taking pictures, WhatsApp, web browsing, etc. To achieve this great battery I need to have excellent network connection. Where I live it's not really good so I don't get to see the true great battery life this phone (or any with huge battery) has on a daily basis.
I wished the True Tone Samsung feature worked better. The screen gets too yellow for my taste and Apple does it better.
I also love the overall footprint of the device. It's actually better than most phones of this size, like the iPhone 15 PM, iPhone 15 Plus. Samsung does a great job and this. I hope in the future they can make this big devices even more light.
I'm also becoming a big fan of OneUI. I love having so many options, features and customization. I would really miss this if I had to go back to iOS. The best part is Samsung will keep improving OneUI and introducing more and more options and refinements. Long are gone the TouchWiz days, which I hated. Right more OneUI is the better overall SO IMO, ahead of iOS and stock Android.
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Oh, another big plus for me is that the S24+ pictures are not oversharpened like last year's S23 lineup. With the S23+ it was REALLY noticeable on every picture I took, and I was not happy with that. It made pictures look unnatural. Now this seems fixed, which I would say is another 'upgrade' over last year's models.
Now imagine your overseas or out of home country of your esim for several months and your esim's problems become even worse when you can't call or walk to a store or even send and receive sms to swap etc
This is why I buy international version of Samsung phones as they have 2 physical sim slots and my 3rd least used sim I put in my Iphone
Problem solved LOL esim still a PIA if you travel
Looks like I will be getting my S24 ultra back in the next week or two. It had display issues and a brand new model has been approved. Been a nightmare getting it sorted
Im so glad I have several phones and it wasn't a phone I had a sim in lol
Im so glad I have several phones and it wasn't a phone I had a sim in lol
Is this a widespread issue? I’ve seen a few people on social media saying the same things, grainy display and also other display issues. Reddit is littered with them and even Samsung members.
Great point, thank you. I'm traveling to China next month and have E-sim for my only line with T-Mobile. I plan to keep using my line with international data rather than buy a local SIM. Prior to leaving I will switch to physical SIM just in case. Would really suck to have an issue arise especially considering China and dealing with network / firewall.
Or, I could also easily swap my SIM if I cave and find a Xiaomi or Oppo at a discount 😂. I'm not sure it would even activate over there putting in a US SIM card into one of those phones.
If anyone wants a brand new violet Ultra... check out my ad in the classifieds 
So in the end I could not resist anymore and will be switching my 15PM for S24U, to be delivered tomorrow, cant wait! I already started downloading compatible software on my Macbook to have it more or less connected.
Why are you selling it? Which phone do you have now?If anyone wants a brand new violet Ultra... check out my ad in the classifieds
Nobody here has the small S24 it seems right? Sometimes I want to rock both the S24 and S24+. Today my S24+ almost fell from my pocket while walking. A 'common' problem with these big phones.
I've the small S24, quite enjoying it to be honest, being back on a smaller device is refreshing after a few years having the top tier devices.
Yep crap happens and if you say damage your screen when overseas then you are often really stuck without a physical sim
Some telco's give you a physical card with the QR code to swap (up to 3 times with some) but usually you still need to send an sms from the original phone to deactivate esim before swapping
As you note if push comes to shove you can buy a cheap stand in and swap a physical sim as a minimum solution
I'm in UK and have the exynos and have no complaints. On an average work day I take it off the charger around 6 am and by the time I go to bed around 10pm at I'm normally around 30%. That's with about 4 and a half to 5 hours screen on time.
Put my SIM back into my Pixel 8 Pro this morning, was nice being back on stock Android, and the curved rounded shape feels so much better in the hand.
Just now this afternoon, pulled the SIM out and put back in the S24U, man there's just something about this Ultra [H]ardware that's hard to give up, the deep black blacks in dark mode. The matte non-glossy screen. The AoD has more options and looks better. And I can't believe it, but the S24U is a smoother more fluid feeling phone than the Pixel 8 Pro.
Just now this afternoon, pulled the SIM out and put back in the S24U, man there's just something about this Ultra [H]ardware that's hard to give up, the deep black blacks in dark mode. The matte non-glossy screen. The AoD has more options and looks better. And I can't believe it, but the S24U is a smoother more fluid feeling phone than the Pixel 8 Pro.
You really need to find a way to dual phone carry come over to the dark side my friend lol
I got my S24 Ultra a week ago and I really like it. The actual hardware feels better than my iPhone 15 Pro Max.
I ended up switching the Navigation Bar from Buttons to Gestures. I really like to switch between Apps with a swipe and the extra screen real estate. I like the buttons too, but it actually made the screen slightly smaller than my iPhone 15 Pro Max and I couldn't swipe between Apps. Any thoughts on the Buttons vs Gestures?
I ended up using the Samsung Browser since it could block ads (with an Ad Blocker) and I could move the search bar to the bottom. I'm surprised how terrible Chrome was...all the ads and I couldn't move the search bar.
Not a fan that PDFs open in the files/pdf viewer...I like it when they open it the browser.
All the options of Android honestly freaks me out after being told what I can and can't do in iOS. I feel like I'm going to break a bunch of crap even though I'm not.
Luckily, I have a free line that's unused and I got this for free with an old trade in. I don't think I'll ever leave my iPhone 15 Pro Max and iOS...but I'll be using this phone a lot as I want to learn Android.
iMessage, Find My, Home App, FaceTime, Apple Watcg and other iOS integrations is a blessing and a curse. It truly doesn't let you leave haha.
I ended up switching the Navigation Bar from Buttons to Gestures. I really like to switch between Apps with a swipe and the extra screen real estate. I like the buttons too, but it actually made the screen slightly smaller than my iPhone 15 Pro Max and I couldn't swipe between Apps. Any thoughts on the Buttons vs Gestures?
I ended up using the Samsung Browser since it could block ads (with an Ad Blocker) and I could move the search bar to the bottom. I'm surprised how terrible Chrome was...all the ads and I couldn't move the search bar.
Not a fan that PDFs open in the files/pdf viewer...I like it when they open it the browser.
All the options of Android honestly freaks me out after being told what I can and can't do in iOS. I feel like I'm going to break a bunch of crap even though I'm not.
Luckily, I have a free line that's unused and I got this for free with an old trade in. I don't think I'll ever leave my iPhone 15 Pro Max and iOS...but I'll be using this phone a lot as I want to learn Android.
iMessage, Find My, Home App, FaceTime, Apple Watcg and other iOS integrations is a blessing and a curse. It truly doesn't let you leave haha.
So he's not keeping both? I would love to stick to one phone but I like both android and iOS optionsYou really need to find a way to dual phone carry come over to the dark side my friend lol
I may cut mine down to 3 this year though. I'm finding im using my fold less and my iPad more