They’re shipping the items with a fairly low cost shipping method. This is resulting in a fair bit of land travel (I.e. Through China to hong kong and from cologne to Stanford) They could do something about that I’d argue. I reckon that added 3 days to my delivery time.
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U.K. M1 Mac preorder thread
- Thread starter Thoradin
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Hi
I did make that point about other things going on in an earlier post. My issue is not the delay it is that when you call UPS you get through to a person who says someone from the depot will call you back within the hour. This is their choice to say this, Of course no one calls. Then they say it is out on a van and they will call the driver and call you back. They don’t. This happens for 4 days, Each day. So Why not say. “Sorry. We don’t know where the parcel is we are struggling with demand right now”? If they said this then I have full understanding given what else is going on. What I can’t understand is the poor customer service. Just tell a customer the truth as opposed to keep saying the depot will call. Would be Much better.
Regards
Josh
I did make that point about other things going on in an earlier post. My issue is not the delay it is that when you call UPS you get through to a person who says someone from the depot will call you back within the hour. This is their choice to say this, Of course no one calls. Then they say it is out on a van and they will call the driver and call you back. They don’t. This happens for 4 days, Each day. So Why not say. “Sorry. We don’t know where the parcel is we are struggling with demand right now”? If they said this then I have full understanding given what else is going on. What I can’t understand is the poor customer service. Just tell a customer the truth as opposed to keep saying the depot will call. Would be Much better.
Regards
Josh
I think it's fair to assume that's the case.
It is unlikely to speed up your delivery because you phone them
HiI think it's fair to assume that's the case.
It is unlikely to speed up your delivery because you phone them
My calls were at their request. The customer service agents suggested I called them each time I did not receive a call back from the depot. As I said poor customer service I.e. not calling a customer with information when they had promised to do so.
Josh
Ooh decision time.
I can wait for my 16/512 Air until some time in January or I can have a 8/256 or an 8/512 MBP and pick it up in store tomorrow.
Decisions decisions.
I can wait for my 16/512 Air until some time in January or I can have a 8/256 or an 8/512 MBP and pick it up in store tomorrow.
Decisions decisions.
I wouldn't be surprised.
That's why I've just cancelled my order, which was still processing, to buy an 8GB/256GB MBP that I can pick up in my local store tomorrow.
At least that way I'll have one to play with
21st December 2020: Delivered.
So it looks like the Apple estimate was more accurate than the UPS date.
Just a heads up for others - there was no message that said 'Out for delivery' or live tracking like you get with Amazon/DPD/other delivery firms. It just randomly appeared at the front door.
(M1 is fast!)
Final update from me. Ordered MBP on the 19th of November. Arrived with UPS reading on the 16th Dec. Out for delivery. Delivery delayed for operational reasons. One week of asking them for an update later and today they have informed me it is lost. They just can’t find it. This is after telling me twice last week it was on a van.
Terrible service.
Terrible service.
Thanks. To be fair Apple have been great. I called them on Friday and they started an investigation, immediately came back to me with an update on the same evening to say they were working with UPS. Then this morning came back to me to tell me to leave it with them and they will now refund the money. I had more proactive contact from Apple in 2 business days than I had from UPS in 7.
As I said in earlier posts if UPS had not repeated said "Someone will call" and then didn't but instead had stayed in touch then I would have had more understanding. Anyway. Money on the way back hopefully. Just one of those things.
Josh
What a shame after all that time.
Maybe somebody nicked it.
Very disappointing for you.
thanks. Who knows, they told me it was on an agency drivers van at one point last week. Anyway after watching a lot of you tube reviews this AM I decided to go for 8Gb rather that 16GB and ordered that from John Lewis and they say it will be with me via DPD tomorrow. I only use it for general productivity and a little bit of Lightroom and photoshop and the reviews seem to suggest that the 8Gb will be fine. If it isn't then can consider changing then.
Regards
Josh
Yeah I thought that too when tracking my package. Sadly they tend to travel overnight by lorry to the euro tunnel and then to Stanford le Hope. Mine was held up due to euro tunnel delays causing delivery to slip by a day but that was just before the current freight blockage. I’d probably write it off until early January and consider anything else a bonus. Id maybe take some comfort in it still being at cologne as opposed to being stuck in transit. They might be looking at other options. Failing that, hopefully things will get moving soon.
Ordered from JL yesterday afternoon. It arrived today 10 mins ago via DPD who also sent me update and a map where their driver is in a sleigh to show me where it was. That is how you do it UPS!
josh
U.K. Folk!!!
Looking for an M1 Mac at a far cheaper price than direct from Apple? Try Tecobuy.co.uk
They are a Hong Kong based retailer.
I ordered my M1 Mac Mini from them. 8GB RAM, 512GB SSD. It cost £799 which is £100 cheaper than direct from Apple.
Now the Mac took one calendar month to arrive. I ordered on 24 November and it delivered on 19 December.
It is Apple Malaysian stock. The Mac Mini came in full complete, unopened, original Apple packaging with an Apple U.K. power cable inside the box, wrapped in the cardboard the exact way Apple package their cables. I presume that Malaysia use the same power socket as U.K. does.
Because this is an Apple product the warranty is valid worldwide. I’ve been using the M1 Mac Mini for a few days now and it’s perfectly fine. Check my post history.
This is their promotional email that Tecobuy sent me today...
Looking for an M1 Mac at a far cheaper price than direct from Apple? Try Tecobuy.co.uk
They are a Hong Kong based retailer.
I ordered my M1 Mac Mini from them. 8GB RAM, 512GB SSD. It cost £799 which is £100 cheaper than direct from Apple.
Now the Mac took one calendar month to arrive. I ordered on 24 November and it delivered on 19 December.
It is Apple Malaysian stock. The Mac Mini came in full complete, unopened, original Apple packaging with an Apple U.K. power cable inside the box, wrapped in the cardboard the exact way Apple package their cables. I presume that Malaysia use the same power socket as U.K. does.
Because this is an Apple product the warranty is valid worldwide. I’ve been using the M1 Mac Mini for a few days now and it’s perfectly fine. Check my post history.
This is their promotional email that Tecobuy sent me today...
I wouldn't touch this with a bargepole. The price is incorrect as the base Air is £999 not £1054.80
If you're in Education in any role, or if you have a relative who is, then you get Educational discount. I'm a ( very) mature student in my 70's. I've studied with the OU off and on over the years. I'm not currently enrolled on any courses, don't have an Academic email address but still got the Education price just by doing a live chat on the Apple website.
Well, it's an option for some. It worked out fine for me as at the time I ordered, my specification M1 Mini was also a 3 week delay direct from Apple UK. I took a gamble and it paid off as the Mac mini arrived perfectly fine (4 week delivery) and I saved £100.