Three pre-order day upgrade - 1st October delivery
OK, Three are indeed a nightmare, and the other networks aren’t much better.
I upgraded to an iPhone 11 Pro 256GB Gold over livechat and was told at the eleventh hour delivery would be 1st October. My advisor even informed me that I was the first customer to upgrade today, so it seems ludicrous that their first upgrade wouldn’t get launch day delivery. They wouldn’t relent on this, though, despite my putting that to them. They said they had a 256GB Gold 11 Pro Max available 20th September but wouldn’t do me it at the same price, so I agreed to keep the original order.
I checked their site when normal orders finally went live, which wasn’t long ago. Lo and behold delivery of my chosen model is available 20th September.
I called them up and they insist there’s no stock for 20th September, but who knows what to believe. I have considered placing a separate order as a new customer to try my luck, as I wouldn’t put it past Three to prioritise new customers over existing upgrades, but I feel this is excessive and it’s most probable that their website is incorrect, rather than the jokers I’ve spoken with. They are outrageously terrible in all respects.
I have attempted backup options to get the phone sooner. I only wanted to remain with Three for legitimate fears of not passing a credit check with another network. I’ve placed a tentative order with EE but that doesn’t even give any delivery date at all. I know they don’t credit check immediately so it’s still processing, despite receiving an email saying the order was “successful” (they’ve done this to me before where it appeared the order had gone through only to receive an email an hour later saying I’d failed the credit check - do the credit check before saying the order is successful, surely). I tried Vodafone but their site kept failing. I got to the last hurdle with O2 only to find that they had my old address saved on my account with no means of changing it, so they would credit check me at that address which would immediately fail.
To be honest the behaviour of Three to upgrade me on pre order day whilst not guaranteeing delivery until 11 days after launch is grotesquely unfair. Also, that all major UK carriers did not release pricing in advance of pre orders is cynical in the extreme and utterly contemptible.
If anyone has updates on Three delivery dates or EE delivery dates after the order is processed, I would sincerely appreciate a message.