I think I’ll just order direct from apple in future much smoother process if you need to return.
My first Xs max I returned due to various issues but as well realised if your paying over a grand for a phone I may as well pony up for more storage so returned the 64GB to apple, got an received the refunded email the next day, and purchased the 256gb from Currys.
Got the one from Currys and it had sharp edges at the back so give it a few days to see if I could live with it, dropped them an email with pictures stating I wanted a refund, no response.
Phoned up the next day and spoke to someone who setup a refund, and said it would be picked up the following Tuesday. Monday came and no email so I rang them, apparently the person who I spoke to forgot to set up the courier, so they did it and I got an email saying DPD would pick it up the next day. That was Tuesday, rang them twice and although it had been delivered it’s still sitting in the warehouse waiting to be scanned. I’ve been advised to wait till next Tuesday and if I’ve not heard anything give them a ring again.
It’s not a huge issue, but when apples processes are that streamlined and efficient you expect the same from other companies.
Brought my third max from apple as the stocks better now, it arrived Wednesday and couldn’t be happier with this one.