While i love their products sometimes i cant describe how much i hate apple as a company. This issue is not one of the reasons why but im just saying overall
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While i love their products sometimes i cant describe how much i hate apple as a company. This issue is not one of the reasons why but im just saying overall
I never got an email but called and they said that it was "processing" whatever that means. To me it means holding back a code from me!
I just posted quite clearly that I have had the same generic response to two emails to them now and they have clearly indicated by highlighting the text that I show above that I am to contact the Mac App Store Support Team!!!!!
Oh and then they will tell you to wait 72hrs!
I have responded to my open support ticket now and given them the links to all my posts in this thread to document this farce as it continues to unravel. So guys, live happy in the knowledge that at least Apple support people are now aware this thread exists!
How long for upgrade code
I know there have been problems issuing the free upgrade codes for ML for macs purchased after 11th June but I did not recieve an acknowledgement or anything after requesting it Wed evening.
Is this normal, I was hoping to upgrade everything at the weekend?
I know there have been problems issuing the free upgrade codes for ML for macs purchased after 11th June but I did not recieve an acknowledgement or anything after requesting it Wed evening.
Is this normal, I was hoping to upgrade everything at the weekend?
Looks like my Olympic Opening Ceremony Countdown will beat the Mountain Lion countdown. 44 hours plus here, not a single mail from Apple. AppleCare rep confirmed I'm in the system and gave me the standard server load and 72 hour crap.
first time i post here but i had to share the news. I went ahead a bought ML on the app store and requested the refund through express lane just as other members here have done. took them about 8 hours to answer but it was worth it. I told them i ordered by mistake.
After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "OS X Mountain Lion" is an appropriate exception to the Terms and Conditions, which state that all sales are final. You will see 19.99 USD added to your store credit balance within 48 hours. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.
I hope this helps
After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "OS X Mountain Lion" is an appropriate exception to the Terms and Conditions, which state that all sales are final. You will see 19.99 USD added to your store credit balance within 48 hours. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.
I hope this helps
Many people including myself have done the same - its posted many times throughout this thread. I didn't even tell them I did it by mistake. I told them up front I did it deliberately because their handling of the up-to-date program is a total farce. I got the same e-mail back as you but with an added apology and told to replay in 72hrs if I still have no code!
it has been almost 2 days still no information ... I just sent my information on the up to date website again...
After 41 hrs... submitted second claim, which my serial number was accepted for so it doesn't look like my first claim is even checked yet...
I think apple probably have 20 goats checking the incoming mails and processing them in a totally random order....
I think apple probably have 20 goats checking the incoming mails and processing them in a totally random order....
I have the email typed out and Mountain Lion is downloading, can someone tell me how to get my order number?
edit: Order Number for Mountain Lion (if that's what the form is asking). NVM found it on itunes
edit: Order Number for Mountain Lion (if that's what the form is asking). NVM found it on itunes
For Dutch people, and other non-Americans, make sure that you are using the Dutch site. I used the English site at first, and submitted my claim. After weakening patience I tried it again, and noticed that it said my country was United States. Not sure if this matters, but I then did it again using the Dutch website, and it did allow me to enter my serial number again, so something was different than before. A third check did not allow me to re-enter my serial again, so now it should be processing.
Losing patience, though.
Losing patience, though.
I submitted my request early Wednesday. Nothing yet - not even a confirmation of request email. I think I may have out purchase date as July 11 instead of June 11. Oops. Suppose we'll see! Kind of getting anxious.
Since I live in the Netherlands and I bought my Mac there but I don't speak Dutch very well, would you please gimme the link?
Dank je wel
OK, I found it!
https://uptodate.apple.com/UtdPrepareAction?program=Mountain Lion&locale=nl_nl
The problem is that it doesn't accept my phone number and I can't proceed any further
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Apple really ****ed up again - I've gotta say they've outdone themselves.
I'm assuming every serial number has a purchase date and location associated with it - otherwise they wouldn't be able to check if your mac is still covered by the free 1 year applecare or 90 day phone support.
All they ****ing have to do is to check if the serial number and provided purchase date / location match - if they do - autosend the damn code. Geez.
I submitted in the first hour of the up-to-date site opening, and still haven't heard a thing. I know my request is in because if I try to resubmit it says my serial has been used.
Arggh I'm angry. I thought the high prices you pay for Apple products involved getting rid of ******** hassle like this.
I'm assuming every serial number has a purchase date and location associated with it - otherwise they wouldn't be able to check if your mac is still covered by the free 1 year applecare or 90 day phone support.
All they ****ing have to do is to check if the serial number and provided purchase date / location match - if they do - autosend the damn code. Geez.
I submitted in the first hour of the up-to-date site opening, and still haven't heard a thing. I know my request is in because if I try to resubmit it says my serial has been used.
Arggh I'm angry. I thought the high prices you pay for Apple products involved getting rid of ******** hassle like this.