I wouldn't bother they emailed me telling me explicitly not to contact them for a new code or about my existing one - I am to go via the Mac App Store Support line - w**kers!
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I wouldn't bother they emailed me telling me explicitly not to contact them for a new code or about my existing one - I am to go via the Mac App Store Support line - w**kers!
Super pissed off now. 50 hours of waiting and my mate gets his in 3 hours tonight. Crap. Just crap.
systems are fantastic, aren't they. Needed to vent my frustration somewhere. So I sent a message to feedback@apple.com, support@apple.com, uptodatesupport@apple.com...and to the office of Tim Cook. People can laugh at this, but companies should take the frustrations of their customers very seriously, whether they be at a retail level or boardroom level.
---------------------------------
Apple,
I am very disappointed in the way in which your company has handled the Mountain Lion Up-To-Date programme - a scheme which is available to individuals like myself who are dedicated early adopters of Apple products and have purchased the new Macbook Pro Retina Display.
I was eagerly anticipating downloading the new OSX on Wednesday 25th July (even taking the afternoon off from work) and I had - as is assumed with Apple products - expected it would be as easy as entering my serial number and downloading the OSX. After all, ALL new rMBP's are by default eligible for the scheme.
Instead, whilst some individuals filled in their forms and received codes instantly and other consumers who haven't just spent £2000 on a new rMBP were able to purchase the OS, I have been made to wait for 48 hours AND COUNTING for my redeem codes.
The only explanation behind staggering the redeem code automation is to relieve the load on your servers, due to the demand for the OS. However, to make dedicated and loyal early Apple adopters wait and wait and wait, whilst Mountain Lion is available for purchase to anyone is disgusting. Looking at the Apple financial figures for the last bazillion months, are you telling me you can't afford to roll out a new OS better than this?
What's worse is that Apple Support have been a total waste of time and very disingenuous. I phoned them after waiting just one hour for my redeem code. They admitted it was a rather erratic system, but it would "definitely be with me within 24 hours". Not satisfactory, but I could live.
24 hours later, with no email code, I phoned again. It will "definitely be in my inbox within 48 hours". Nothing.
Today, I call and the man from Apple Support says "oh yes, I see it has been approved and I do have the power to send you the email, but we have a directive to say we can't unless it's been longer than 72 hours".
That's not support. That's anti-support. That's called frustrating your customers.
I love Apple products, but please make sure Apple does not overlook their loyal customers again and risk antagonising individuals like myself - as we are your core business.
Regards,
Me
---------------------------------
Apple,
I am very disappointed in the way in which your company has handled the Mountain Lion Up-To-Date programme - a scheme which is available to individuals like myself who are dedicated early adopters of Apple products and have purchased the new Macbook Pro Retina Display.
I was eagerly anticipating downloading the new OSX on Wednesday 25th July (even taking the afternoon off from work) and I had - as is assumed with Apple products - expected it would be as easy as entering my serial number and downloading the OSX. After all, ALL new rMBP's are by default eligible for the scheme.
Instead, whilst some individuals filled in their forms and received codes instantly and other consumers who haven't just spent £2000 on a new rMBP were able to purchase the OS, I have been made to wait for 48 hours AND COUNTING for my redeem codes.
The only explanation behind staggering the redeem code automation is to relieve the load on your servers, due to the demand for the OS. However, to make dedicated and loyal early Apple adopters wait and wait and wait, whilst Mountain Lion is available for purchase to anyone is disgusting. Looking at the Apple financial figures for the last bazillion months, are you telling me you can't afford to roll out a new OS better than this?
What's worse is that Apple Support have been a total waste of time and very disingenuous. I phoned them after waiting just one hour for my redeem code. They admitted it was a rather erratic system, but it would "definitely be with me within 24 hours". Not satisfactory, but I could live.
24 hours later, with no email code, I phoned again. It will "definitely be in my inbox within 48 hours". Nothing.
Today, I call and the man from Apple Support says "oh yes, I see it has been approved and I do have the power to send you the email, but we have a directive to say we can't unless it's been longer than 72 hours".
That's not support. That's anti-support. That's called frustrating your customers.
I love Apple products, but please make sure Apple does not overlook their loyal customers again and risk antagonising individuals like myself - as we are your core business.
Regards,
Me
It might seem ridiculous but I posted about it earlier as well as the part of the email they specifically highlighted in yellow this time saying basically FU! Go moan to the App store people!
You my friend got lucky...somehow apple's convoluted system skipped over all of us and gave you yours. how that makes sense if it is an automated process is beyond me.
sounds to me like tim cook needs to lay off the whiskey while handing out the codes one by one.
Just called Apple again, guy was nice said many are having issued and I should have it by tonight or tmrw morning and if I can't wait to just buy it and I will get the money back.... Ugh would just be so much easier to have the code and be done with it! Idk
I used to think of Apple as a company with great customer support. But after reevaluating it, it seems as if they have great technical support only, in store.
I just received mine redeem code about less than 2 days wait. Currently downloading now. From SG.
I just had fantastic customer service in one of my local stores - couldn't sing their praises more. Now this!
In fairness to the App Store people, they refunded me within 4 hrs of mailing them and I didn't lie like most people here (who don't have the balls to tell it how it is). I told them I am eligible, gave them my machine serial number and explained how badly I had been mucked around. It was 96hrs since getting the code and 26hrs of it not working with no response from apple at that time. Add 24hrs to those times an I am still sat here with no code. However, I do have Mountain Lion installed and the refund is processing to go back onto my credit card so all good!
The receipt - either the one you got via email on the one on a piece of paper.....
I sent a copy of the Invoice. But I haven't yet got a reply and I submitted mine at 2pm UK time......
