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lermal

macrumors regular
Aug 7, 2007
131
17
Florida
Ordered 13” iPad Pro, 1 TB, Space Black, Standard Glass, WiFi + Cellular; Magic Keyboard; and AppleCare+ for pickup at my local Apple Store next Wednesday.
 
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scottwiz105

macrumors member
Oct 30, 2018
39
19
Anyone ever do a preorder on an apple device on Amazon? If so, do they generally arrive on launch day? Or would they be delayed by a few days because apple still has to ship to them to fulfill ordders?
 

Rafterman

Contributor
Apr 23, 2010
7,267
8,809
Ordered 13” iPad Pro, 1 TB, Space Black, Standard Glass, WiFi + Cellular; Magic Keyboard; and AppleCare+ for pickup at my local Apple Store next Wednesday.

Vey weird, I was going to do store pickup (Buffalo NY) because I like controlling when I pick it up and not be at the mercy for whenever UPS feels like showing up. But it was grayed out as an option. But the Rochester store 60 miles away could do it, even though they are a smaller store. Never saw that before. So I had to do May 15th delivery, No big deal, just weird.
 
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I had $1901 on my Apple ID balance and two $100 gift cards For my $2030 purchase.

Tried applying balance and two gift cards = first gift card declined

Tried applying second gift card before first one = second gift card declined

Tried swapping a third gift card out for the one of the two = third gift card declined

Apple was recently involved in a class action lawsuit claiming that many Apple gift cards were fraudulently used, unbeknownst to the intended gift card holder, and that Apple knew this was an issue, but did nothing to prevent it.

Maybe your cards were already used by a bad actor?

https://www.shaygiftcardsettlement.com/
 

xxray

macrumors 68040
Jul 27, 2013
3,115
9,412
USPS is saying I have a package arriving from Apple on Monday. 🤔

I know there’s next to zero chance of it happening, but still interesting, and interesting that it’s USPS and not UPS.
 
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jtptus

macrumors member
Oct 29, 2020
68
57
anyone else in the “arrives may 31 - June 7” camp? I ordered nano textured 1 TB on launch day for home delivery.

This thread isn’t nearly as active as an iPhone launch. Where is all the plane tracking? 🤣
I think that the non-matte screen iPad Pro models are already in the US and will be overnighted on Tuesday for a May 15 home delivery. The nano screen models may come the usual way from China. Building them to order, still manufacturing nano screens or both, maybe? That accounts for delivery date differences.
 
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xxray

macrumors 68040
Jul 27, 2013
3,115
9,412
If you have the Apple Card, it could be your replacement card.

Oh, good point. Thank you. I didn’t think of it since Apple never gave me the shipping notification which my email and wallet app said I’d be getting.
 

Rafterman

Contributor
Apr 23, 2010
7,267
8,809
Apple was recently involved in a class action lawsuit claiming that many Apple gift cards were fraudulently used, unbeknownst to the intended gift card holder, and that Apple knew this was an issue, but did nothing to prevent it.

Maybe your cards were already used by a bad actor?

https://www.shaygiftcardsettlement.com/

Not likely, it's been a problem for years with Apple gift cards and Apple balances. I often experience it and many others in online forums have too. I have to call Apple to "fix" them before using them.

I don't bother using gift cards or an Apple balance for important stuff. I never know when it's going to hit me and delay things.
 

Tymbo

macrumors 6502
Mar 5, 2009
280
160
Not likely, it's been a problem for years with Apple gift cards and Apple balances. I often experience it and many others in online forums have too. I have to call Apple to "fix" them before using them.

I don't bother using gift cards or an Apple balance for important stuff. I never know when it's going to hit me and delay things.
Do you know which department is best at “fixing” it? I’m currently dealing with the post-sales department, where I:

1. Placed $1901 Apple Account Balance + $200 CC transaction for $2030 iPad Pro Tuesday afternoon, resulting in $70 Apple Account Balance remaining.
2. Successfully entered my $200 of “declined” Gift Cards Wednesday morning, resulting in my current Apple Account Balance being at $270.
3. Canceled my Apple Balance Account + CC order Thursday evening (because I don’t want to pay $200 on CC now that gift cards clearly were valid) and told to expect the Apple Account Balance to return within 24 hours.
4. Called back Friday evening to follow up, was told to call back Saturday morning.
5. Called back Saturday morning to follow up, was told to call back Saturday night as a “payment authorization release” was triggered Friday evening and takes 24 hours.
6. *Currently* waiting on release to go through by 24 hour mark Saturday night so I can pay for entire $2030 iPad Pro purchase with Apple Account Balance only.

Whew, man, the delays are definitely antagonizing, but I’ve remained respectful despite at least 5 hours on the phone so far. I would love to know if it was Post-Sales that resolved your purchase, or if I should be requesting a different department?
 

Rafterman

Contributor
Apr 23, 2010
7,267
8,809
Do you know which department is best at “fixing” it? I’m currently dealing with the post-sales department, where I:

1. Placed $1901 Apple Account Balance + $200 CC transaction for $2030 iPad Pro Tuesday afternoon, resulting in $70 Apple Account Balance remaining.
2. Successfully entered my $200 of “declined” Gift Cards Wednesday morning, resulting in my current Apple Account Balance being at $270.
3. Canceled my Apple Balance Account + CC order Thursday evening (because I don’t want to pay $200 on CC now that gift cards clearly were valid) and told to expect the Apple Account Balance to return within 24 hours.
4. Called back Friday evening to follow up, was told to call back Saturday morning.
5. Called back Saturday morning to follow up, was told to call back Saturday night as a “payment authorization release” was triggered Friday evening and takes 24 hours.
6. *Currently* waiting on release to go through by 24 hour mark Saturday night so I can pay for entire $2030 iPad Pro purchase with Apple Account Balance only.

Whew, man, the delays are definitely antagonizing, but I’ve remained respectful despite at least 5 hours on the phone so far. I would love to know if it was Post-Sales that resolved your purchase, or if I should be requesting a different department?

I called their regular support line and they created a ticket for "techincal support." (as they termed it). They say 24 hours, but usually within an hour or so, I get an email saying try it now, you have 24 hours to place the order.

But that was for declined gift cards and Apple balances that were valid, but wouldn't process (you'd get a weird message, like "the bank couldn't process your payment method") You sound like you have a different problem right now, just having to wait for the account balance to return.'
 
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Tymbo

macrumors 6502
Mar 5, 2009
280
160
I called their regular support line and they created a ticket for "techincal support." (as they termed it). They say 24 hours, but usually within an hour os som I get an email saying try it now, you have 24 hours to place the order.

But that was for declined gift cards and Apple balances that were valid, but wouldn't process (you'd get a weird message, like "the bank couldn't process your payment method") You sound like you have a different problem right now, just having to wait for the account balance to return.'
Thanks, yeah, sort of… initially wanted to combine AAB with GC, but the giftcards would get a similar weird message (not bank related, though) and effectively be declined any which way I tried it. So now I got my AAB depleted, the GCs added, and now hoping/waiting to see if I can get a balance greater than $2k by doing this weird buy > redeem > return > rebuy method. I will try tech support when I’m ready to buy a Mac later this year. Anyways, thanks again!
 
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MacAndMic

macrumors 6502
Jun 4, 2009
432
1,835
I ordered an Air and a Keyboard yesterday at 2pm and received the keyboard at 10:30 today. Not too shabby. Can’t wait til Wednesday when I won’t be here. Fingers crossed porch pirates do not strike!
 
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naturalstar

macrumors demi-goddess
Mar 9, 2012
2,858
5,836
Since I ordered for in-store pickup, I haven't bothered to do any checking plus Mother's Day and birthdays this weekend have kept me busy. Just noticed that my card was charged for the iPad Pro and the Apple Pencil Pro. The Smart Folio is ready for pickup, but will wait until Wednesday to get everything at the same time.
 
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tim1000

macrumors 6502
Sep 16, 2014
439
115
seems like the nano texture iPads ship dates are slipping. I recall many posts stating that there would be plenty of launch day stock as iPads don't sell out. this does not seem to be the case.
 
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aevan

macrumors 601
Feb 5, 2015
4,537
7,235
Serbia
I was contemplating the 1TB model but I don't think I'll ever utilize 16GB of RAM nor the extra core processor. I certainly wont come close to utilizing the 1TB of storage.

Went with 256 GB 13" Pro.

Same for me. Contemplated 1Tb for the RAM, then went with 256 13” :)

I’m in Europe, and the difference between the two in my country is more than $800!
 
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