I know, right? I ordered an Apple Watch from Costco a couple of years ago. The UPS driver left the box that contained my AW on my porch that had obviously been torn open and badly re-taped. When I opened the AW retail box, there was no watch inside. I called Costco, and they sent me another without any qualms. I had that one delivered to a Costco store for pickup.
I did initiate a complaint with UPS, and I think their investigation found that it had been stolen before it got on the truck, but I don’t know how that mangled box got on the truck in the first place.