desperately need some help here...yesterday, received both my 15PMs ordered from apple store. unlocked (any carrier) version. my partner and i are both on tmobile. i came from a 12PM, physical SIM to eSIM transfer...all good. phone activated, done.
my partner? freaking NIGHTMARE and still no resolution.
he was on a 11P, eSIM to eSIM transfer. we went through the onscreen process, "would you like to transfer your phone number" or whatever it was. said yes, did the double button press on the 11P and said process was done/activated on 15PM...15PM on screen said it transferred and it was activated. but there's no service. (and yes, we were on wifi while doing the transfer)
long story short, we spent 3 hours on the phone with tmobile last night with no avail. went into tmobile store today, spent 4 hours there and
they can't figure out why. on their end, it's showing his IMEI is attached to his account and showing up that it's active on his 15PM...it even shows on his 15PM he has 5G service bars but you can't make calls, get calls, nothing. when you go to the carrier section, it just keeps saying the eSIM is activating.
we've factory reset the phone and set up the phone as brand new and still won't activate.
tmobile is telling us to go to apple store and saying it's a defect with the phone. we activated the eSIM on his 11P and it immediately worked/went through.
THOUGHTS?! this is so stressful
ETA: just saw that his 11P was on iOS 16.1 and 15PM on 17.0.2...could this have been the issue? i don't think but grasping at straws b/c we've run through every damn scenario already.