been chatting with T-Force and they're honestly useless too.
we decided to go another route and try to transfer his number to my old iPhone 12PM to see if it's really truly the 15 or T-mobile and the same thing, won't work. so it's not the iPhone 15PM or anything, it's literally T-Mobile and they keep saying everything is ok on their end. they've attached the EID and IMEI to the iphone 12 on his account and it still won't work. shows SOS...when i go to general > cellular, it asks for a QR code to scan or transfer from another phone and they won't give a QR code (this is T-Force) and they keep sending me a link to tmobile's support site to read about eSIMs. this is such a freaking headache.@jchiou, please keep us updated. We're invested in this now
My suggestion is for you to email the T-Mobile CEO at mike.sievert@t-mobile.com, he has an executive response team who reads and responds to all emails. They can access more resources and sort your issue out.
This is what I would do. Call up TMO, and simply tell them you would like to activate the eSIM on the 11 Pro Max. Give them the IMEI info they need. Once it goes through the 11 PM will get a notification in the settings to add the cellular plan.desperately need some help here...yesterday, received both my 15PMs ordered from apple store. unlocked (any carrier) version. my partner and i are both on tmobile. i came from a 12PM, physical SIM to eSIM transfer...all good. phone activated, done.
my partner? freaking NIGHTMARE and still no resolution.
he was on a 11P, eSIM to eSIM transfer. we went through the onscreen process, "would you like to transfer your phone number" or whatever it was. said yes, did the double button press on the 11P and said process was done/activated on 15PM...15PM on screen said it transferred and it was activated. but there's no service. (and yes, we were on wifi while doing the transfer)
long story short, we spent 3 hours on the phone with tmobile last night with no avail. went into tmobile store today, spent 4 hours there and they can't figure out why. on their end, it's showing his IMEI is attached to his account and showing up that it's active on his 15PM...it even shows on his 15PM he has 5G service bars but you can't make calls, get calls, nothing. when you go to the carrier section, it just keeps saying the eSIM is activating.
we've factory reset the phone and set up the phone as brand new and still won't activate.
tmobile is telling us to go to apple store and saying it's a defect with the phone. we activated the eSIM on his 11P and it immediately worked/went through.
THOUGHTS?! this is so stressful
ETA: just saw that his 11P was on iOS 16.1 and 15PM on 17.0.2...could this have been the issue? i don't think but grasping at straws b/c we've run through every damn scenario already.
the eSIM is already active on his iPhone 11. that's where we have been trying to transfer his number away from to the 15. just tried to do it on the 12 and we are getting the same ********.
If you request the 11 Pro to be activated, it will update T-Mobile’s system with the correct eSIM and IMEI that can then hopefully be transferred phone to phone in settings.
I had something like this happen. The driver pulled up, was in the back of the truck for a bit, and then drove off. I was looking at the UPS app and saw that it showed my delivery was right outside.
i'm sorry, you're completely confusing me.
it's still active!!! we went back to the 11, had the eSIM re-activated, IMEI on the account shows 11....and it still wont transfer to any phones.
And there is no SIM protection enabled for his line?
If this is the standing at this point, have a rep initiate the eSIM transfer on their end instead of trying it yourself (if you haven’t tried).
we have, T-Force did it. we even got a text message on the 11 to confirm this. we pressed 1 to say yes, and gave the T-Force dude the security code it texted to the 11.
What in the hell is T-Force doing? All that happens is They initiate the transfer and you get a push notification on the phone you’re transferring to to add the cellular plan. All the confirmation that you’re an account owner and stuff is done through the phone call.
Sorry to hear you’re still dealing with this. This is the QR code T-Mobile used to give out for eSIM. Not sure if it work but if you’re feeling adventurous maybe it’ll help. I really am hoping you get this resolved soon. It must be very aggravating.
I forgot to mention this!!! This works when the transfer is showing the imei as the new phone but it won’t finish.
Don’t send them anything but the actual phone. Make sure you erase completely and disable FindMy.
I think there was the suggestion to delete the eSim from the currently activated phone.
