The past two previous years the trade in box came from Fed Ex and the return was UPS an they arrived prior to getting the new phone. I think it all depends on the Return Service Center they assign your trade in to. I believe they have several across the US. On Thursday morning I had a label generated but it was coming from Northern California not the PA address. I contacted Apple yesterday, they ended up stated they would regenerate a return for me. I checked UPS a few hours later and that label that was previously created was not showing and a new one was showing and stated the box had arrived at facility. So as it stands my box will arrive tomorrow. We will see how quickly they process them. I remember last year mine went to the PA address and it processed quickly, the year before it went to Northern California and took about 3 weeks.