Carrier USA T-Mobile 2019 iPhone 11 (all models) Pre-Order Thread

[Zorn]

Seems that TMobile's system must have somehow glitched out, because these phones are being shipped to first name only. That breaks the linking to UPS My Choice, because they require first and last name. The shipment just says it has "limited options because the address does not match your UPS MY Choice profile". Further - this is why many of us never had the packages show up on UPS My Choice, even though all my shipments normally do. There's no last name, so it doesn't work. It just so happens to be able to find them with the linking info of the phone number in limited fashion.

 

[piojispink]

Seems that TMobile's system must have somehow glitched out, because these phones are being shipped to first name only. That breaks the linking to UPS My Choice, because they require first and last name. The shipment just says it has "limited options because the address does not match your UPS MY Choice profile".

OMG That's the same issue I am having

 

[nateatlarge]

And you live in Washington state? Right on!

Yup I live in good ol Worshington state! up north toward Burlington.

 

[piojispink]

Seems that TMobile's system must have somehow glitched out, because these phones are being shipped to first name only. That breaks the linking to UPS My Choice, because they require first and last name. The shipment just says it has "limited options because the address does not match your UPS MY Choice profile". Further - this is why many of us never had the packages show up on UPS My Choice, even though all my shipments normally do. There's no last name, so it doesn't work. It just so happens to be able to find them with the linking info of the phone number in limited fashion.

It it automatically blocks the rerouting options

 

[foxcrane]

Does anyone else have a "Shipping Date: 2019-09-20" but no indication of shipping in the T-Mobile app? It's not showing up in UPS My Choice, but if that's due to the last name missing, that would make sense.

 

[Goodeye]

So I'm probably going to just rely on the iCloud backup to have a fresh install of iOS on my 11 but still have a backup of all my apps and their placement etc.

That doesn't mess with Activity info right? Want to keep that going (since I have the S4 Apple Watch)

 

[Jaedre]

Shipping date says 10/2-10/8

I was charged today ?.. any ideas??

Shipping date has not changed.

you get charged when it ships... you are in good shape regardless of what the app says

 

[haileyscomet]

Ok my phone isn’t showing up on my ups my choice because of the lack of info: name, phone, address, etc.

I want to have it kept at the hub but I have no way of doing this. This has never happened in the past. ?
[automerge]1568909714[/automerge]

Seems that TMobile's system must have somehow glitched out, because these phones are being shipped to first name only. That breaks the linking to UPS My Choice, because they require first and last name. The shipment just says it has "limited options because the address does not match your UPS MY Choice profile". Further - this is why many of us never had the packages show up on UPS My Choice, even though all my shipments normally do. There's no last name, so it doesn't work. It just so happens to be able to find them with the linking info of the phone number in limited fashion.

Same issue here except mine doesn’t even have a name. Just city and state.

 

[HansSolo1911]

Ok my phone isn’t showing up on my ups my choice because of the lack of info: name, phone, address, etc.

I want to have it kept at the hub but I have no way of doing this. This has never happened in the past. ?

I just received my shipping info, and you are right, all that it shows is the City its going to, everything else is missing. No idea how its going to get to me without an address. Very Odd.

 

[Zorn]

Same issue here except mine doesn’t even have a name. Just city and state.

Wow, that's really bad. Are you 100% sure you are logged into your UPS My Choice account rather than just looking up the tracking number, or that you didn't time out?

 

[haileyscomet]

It's because they didn't put a last name on the package. You can confirm this by looking at the UPS My Choice, it will just say JANE instead of JANE DOE. The UPS system is apparently so primitive that this causes it to break the linking.

I’ve tried everything, nothing helps. I can try calling ups maybe they can help?

 

[Zorn]

I’ve tried everything, nothing helps. I can try calling ups maybe they can help?

Sadly no, UPS cannot help. Their system is completely ass-backwards and there is no way to fix this problem. Their only suggestion is to "contact T-Mobile and have them regenerate a shipping label that has a first and last name" lol. Completely laughable.

 

[haileyscomet]

Sadly no, UPS cannot help. Their system is completely ass-backwards and there is no way to fix this problem. Their only suggestion is to "contact T-Mobile and have them regenerate a shipping label that has a first and last name" lol. Completely laughable.

Wouldn’t generating a new shipping label delay the delivery?

 

[4sallypat]

Finally, got updated by all 3: T Mobile, UPS MC, and Apple Store. Both phones are in KY. Should be interesting to see if both phones go the same route from KY or if the T Mobile phone goes thru their hub in IN???

 

[piojispink]

Wouldn’t generating a new shipping label delay the delivery?

Try deleting your phone number and adding it again for My Choice, worked for me, but only get first name and address

 

[mathiasinthe314]

After long last - finally updated with my origin scan. Getting my Red 11 64Gb tomorrow. I ordered it on Sunday afternoon, pleasantly surprised to get in on launch day.

Wasn’t going to upgrade from my two year old X, but it took a swim a month ago and started acting up last weekend.

 

[Zorn]

Wouldn’t generating a new shipping label delay the delivery?

It's just a complete nonsense answer, essentially they are saying reship the package with the last name on it. The phone is already sent. TMobile is going to have no clue what you are talking about if you actually tried to call them about this. The problem is UPS' procedures are brainless - it should be very easy for them to manually link the package to your My Choice when it's blatantly ***** clear that the last name is only missing due to some system error. There's no logical reason on the planet that this should be some irreconcilable problem.

 

[piojispink]

It's just a complete nonsense answer, essentially they are saying reship the package with the last name on it. The phone is already sent. TMobile is going to have no clue what you are talking about if you actually tried to call them about this. The problem is UPS' procedures are brainless - it should be very easy for them to manually link the package to your My Choice when it's blatantly ***** clear that the last name is only missing due to some system error. There's no logical reason on the planet that this should be some irreconcilable problem.

There is no logic in UPS logistics, lol

 

[boshii]

I'm sure the labels do have first and last names on them but for some reason they're not linking to My Choice.

Has anybody that had this issue tried requesting a hold for pickup over the phone?

 

[4sallypat]

I'm sure the labels do have first and last names on them but for some reason they're not linking to My Choice.

Has anybody that had this issue tried requesting a hold for pickup over the phone?

IF you want it held at UPS customer counter before it gets a delivery attempt, contact the UPS International dept before it gets to the local hub: 800-782-7892

Do NOT try to get it held at UPS Store - it will get delayed an extra day.

 

[fryfrkhlly]

Got my text this morning that I have a shipped Purple iphone 64gb!! I’m so excited for tomorrow. I feel like a kid on Christmas Eve.

 

[Nahmeanz]

Got my email from T-Mobile that my Pro Max 256 Midnight Green has been shipped!

 

[DADDYDC650]

Tmobile doesn’t leave the package on your doorstep? When I had Sprint years ago they always needed a signature but T-Mobile always leaves the phone at the door whether there’s cars in the driveway or not.

Hopefully they leave the phone for you!

I honestly don’t remember tbh. Either way, UPS sometimes doesn’t bother and skips deliveries. Weird because i live next to San Francisco so it’s not out of their way...

 

[Goodeye]

IF you want it held at UPS customer counter before it gets a delivery attempt, contact the UPS International dept before it gets to the local hub: 800-782-7892

Do NOT try to get it held at UPS Store - it will get delayed an extra day.

Does that even work. Mine had the shipped from KY, shows it in transit now. I tried to set it to my hub and get an error saying they can't.

Don't want to call and be on a long hold if its just going to be the same thing.

 

[Elwots]

I honestly don’t remember tbh. Either way, UPS sometimes doesn’t bother and skips deliveries. Weird because i live next to San Francisco so it’s not out of their way...

I’ve had terrible luck with UPS for preorders. They won’t leave the phone if nobody is home, so last year I worked from home the day of delivery. Doorbell never rang and I was told it was a missed delivery. This year I’m having it delivered to my office. No excuses for them anymore.