Agreed it's avalabile as an extra cost on some Windows laptops but those are mostly targeted as small buisnesses without a dedicated IT department. I remember when Dell and many other PC makers offered tech support for consumers but that slowly transitioned to cheap disposable computers. It breaks you toss it in the trash and buy a new one. Apple didn't go that route with their consumer products.
First off, ProSupport Plus is aimed at anyone who wants to buy it on a Dell. You don't have to be a small business customer to buy it. I have it on my Latitude 7390. Just because the website says "small business" and not "home" doesn't mean a home user can't buy it.
Second off, Apple ABSOLUTELY went that way with their consumer products. If your RAM fails, it's a defective logic board and the out of warranty repair on a defective logic board is just shy of the cost of a new computer. Same with SSDs on anything M1 or T2 based that isn't a Mac Pro; if the SSD fails out of warranty, throw the computer out and buy a new one. It's the same on iPads, iPhones, and iPods as well.
The CD drive in my MacBook failed and I was able to get the Apple store repair it by the next day. I needed it ASAP for travel. If that was a Windows laptop my only option would have been to buy a new one.
Actually, no. Depending on the brand and your warranty plan and/or nearby service providers, you could've had someone at your house that next day fixing it. Incidentally, authorized service providers for Dell, Lenovo, and HP are everywhere. The only thing missing from that side of the equation is a shiny retail establishment (which, at times, is a plus).
I just had to deal with Razer tech support for their Core X and what a steaming pile of ? that was. After two months of emailing back and forth to India for a DOA unit they send me the wrong model as a replacement. I was so frustrated and didn't want to wait another two months for the correct model I just gave up.
Razer is a boutique brand. Your support options there won't be as amazing. But Razer is also not Dell, HP, Asus, Lenovo, etc. It's Razer, a brand that is still relatively new to selling personal computers (again, a boutique brand).
I remember when my non Apple phones would malfunction the carrier would just say "Call this 800 number for your insurance, pay the deductible, and they will mail you a refurbished device". The manufacturer and carrier offered zero support for their products. Then I saw Apple where you could walk into a store and speak to a person that had more knowledge than just how to sell phones. They could fix minor hardware problems and troubleshoot software ones.
Both Samsung and Google have stepped this up considerably in recent years. Again, you lack the warm cozy feeling of the Apple retail store, but you also lack the backlogged appointments due to the Genius Bar being poorly suited for the repair and replacement of the one device type that we can't be without for too long.
As to Windows I've used Catalina and I will say for the general user experience it's far superior. I didn't have any major issues with Catalina and I don't with Windows 10. Both have been relitively stable. My biggest issue with Windows is how they do updates. Unless you're an enterprise user you don't have control over them. Sure you can pause them but that's not a fix. Something simple like notify me of the update and let me as a user choose when to install it. Microsoft won't give their users that much control.
The updates you are worried about not having control over are security and stability fixes. (9 times out of 10, these are good things.) Also, so long as you're using Windows 10 Pro or Enterprise, you absolutely have control over deferring them. In most cases, there are more reasons to install them than to not install them. But the system of Windows updates is far better in Windows 10 than the mess it was with 8.1 and earlier. Microsoft has also given control to defer a new Windows 10 release up until a few months shy of the version you're on leaving security update support (which is a good thing). It's simple, predictable, and, for the most part, stable.
Also, as many many many articles and forum threads (not just here) will showcase, you are in the minority regarding Catalina being a smooth ride.
I don't know how many times I've seen people lose data over forced updates. I'm not talking about Microsoft updating causing data loss because that's another can of worms but just restarting while there was unsaved work.
I know how many times I've seen people lose data over forced updates. 0. Furthermore, they have settings in place to not update your computer during active hours of use. This is not an obscure feature that you have to go into the Registry or Group Policy to enable, it's right there in Settings, clear as day! If you care about what you're working on, save your work. It's really that simple. The OS does a good job of accommodating you beyond that. I say this as someone who supports Windows (and Mac) users for a living.
About people here being biased and preferring macOS ummm this is a Mac forum. I bet if you go to a Windows forum you will find most people there prefer Windows and in a Chevy truck forum you'll find most people prefer... Chevy trucks. Now of course I'm sure they get the occasional Toyota Prius owner who wants to tell them how terrible Chevy trucks are so if you want to tell us how bad Apple is by all means do so
I'm not here to tell anyone how bad Apple is. You can have an appreciation for Apple without having a bias against Microsoft. Love of one isn't mutually exclusive from appreciation for the other. Except here, for some insanely asinine reason.
That said, I'm not going to sit here and tell you that Windows Vista, original Windows 8, or Windows Millenium Edition were good OSes. They weren't. I'm also not going to sit here and defend how insane it was that Apple released macOS High Sierra with a blank root password and that it went unnoticed until midway through the .1 release (no one did anything during the beta or the initial .0 release). Apple had to make a rare "we goofed" public statement with no positive spin. I'm not going to sit here and tell you that Apple did a good job on that one. Similarly, Catalina is garbage. The amount of glitchiness I've experienced on that OS (and I'm far from alone here), especially compared to its immediate predecessor, is utterly mind-boggling.
But that's the key difference between being biased and calling out things when they suck. Apple's hardware (especially with Apple Silicon and ESPECIALLY now that the butterfly keyboard is dead) is awesome! The quality control on their annual OS releases is not. This isn't me as a Windows fanboy saying that. This is me as a multi-platform and multi-ecosystem technologist saying that. Nothing wrong with a little objectivity.