Caudabe is pulling the same crap with me. On their website the say their are "Super Easy", and you "simply" send then an email for a return/refund. Just like getting their case this year (slow email, multiple backorders), doing a return is not hassle free. If you want to do a return expect multiple rounds of email.
In my return request email, I even wrote that wasn't interested in different colors or case models. So they said I could exchange for screen protectors or cables. They are determined to make you email them a few times to get a return done, and they hope that you'll just go away. again, not "Super Easy", and not "Simple"
Dealing with Caudabe has not been a pleasant experience this year. In fact it's been a lot of unnecessary hassle.