I agree with Fireguy on this one. If you relied on a computer that hasn't even been delivered than that was very bad 'un-business like' decision on your end. What would you do if the computer arrived DOA? What would you do if the UPS guy damaged it etc.? You simply cannot rely on these things especially when you run a business. So this is just you ranting and being unreasonable! Nothing else.
Cancel the order (now that I think I understand it better), reorder it again with the discount that you were promised (if its still available) and get on with it.
Crap happens and unfortunately it sucks when it happens to you but at the end of the day, you can spend days whining about it OR you can be real business man and find a solution. How long have you been in business that you are not prepared for these situations?
My company (for example) is 2-3 years behind on software (Maya in this case) as we can't afford to lose time and discover new issues when we are in such crazy productions. So when new Maya is released, the company tests it for extensive period of time etc. pipeline gets prepared ect. We are still 'stuck' on 2018 version even though there is 2020 already that has tons of benefit for my profession already and I would cut waiting time by 20-30% and yet we still don't have it implemented. It just would be a disaster if they switched to new software and it wasn't production ready.
Same goes for your iMac. You shouldn't count on something that you haven't even received and tested. Its just not very smart and as bad as it sounds its probably a good lesson to be better prepared next time.
Did Apple mess up? Absolutely, I'm on your side here. Did you make a mistake by relying on it? Absolutely! However, the best you can do now is to solve the problem and get some benefits from it in the process (discount, free upgrade etc.).
SH i t happens man. Just learn, solve, improve - the best strategy you can take out of this.
I hope it will be smooth sail from now on for you as I know these things are a drag (and good party topics when bored
) ) but lets hope there won't be any obstacles and you will be good to go super shortly.
Fingers crossed for you ;-)
I have a Bussines. I made promises with this computer to arrive this week. It's crazy apple delays it by up to three weeks and now i am supposed to delay it even further... no. I needed this computer month ago. I was this close to finally just ordering the old one. This is not fun and games "oh well **** happens". I need this machine to earn money.