Yellow tint on Haswell rMBP 15"

[pupilla]

If my next replacement has blotchy yellow *****, then I'm heading over here folks. http://www.dell.com/uk/p/xps-15-9530/pd

We both know it's not the same mate I've owned Dell in the past and for me it is a never again experience. The thing performed fine the first year, performance took a serious hit during the second (even though I maintained it really well) - battery also died in this period and by the time it reached the age of 2.5 years it had completely died. Wasn't a cheap machine either, it was around 1500 euros or so. For me the thing with Windows machines (and down't worry, I've owned plenty) is that on paper the specs look all so nice, but in reality things always get disappointing really fast. I do have to say that Apple isn't doing a much better job with the screens on these rMBPs.

Anyway, I'm eagerly waiting for my replacement (we are almost with enough people here to start a 'rMBP replacement shipping thread' with tracking information and stuff.. Don't know for sure whether that's supposed to be a good thing or not :roll eyes. It should be here by wednesday at latest (the nice aftersales lady told me monday, but UPS tracking isn't too optimistic). Though, I have to say that being able to hold on to your laptop does cause for you to bond with it; it's almost as if I don't notice the entire yellow bottom half of my display anymore :roll eyes:

On a more general note: I honestly believe that this problem does not affect all machines, and should be related to certain batches. I am having a hard time believing that more than 10% of all rMBPs has this issue. Even if the odds are 1/10, then it would still be somewhat likely that you'd go through 3-4 replacements in a row and keep ending up with yellow screens - though it would mean that you have an incredibly bad stroke of luck.

 

[forgetcolor]

curious: are people doing exchanges with apple on this or just returning and ordering anew? i'm guessing the exchange might be more accommodating (and doesn't require fronting 2x the cost on a credit card), but the downside is that they'll probably limit your exchanges after some number. the upside of the reorder is that you could return/reorder all you want.

 

[pendragon1984]

When you get some cocaine that has been cut with baby formula you don't switch to crack.

I approve this message!

 

[Quu]

curious: are people doing exchanges with apple on this or just returning and ordering anew? i'm guessing the exchange might be more accommodating (and doesn't require fronting 2x the cost on a credit card), but the downside is that they'll probably limit your exchanges after some number. the upside of the reorder is that you could return/reorder all you want.

I'm receiving my second replacement in about 10 days from now. I'm doing direct replacements not reorders. If this one they send me has the fault as well I'm asking for a refund and giving up.

 

[pendragon1984]

I'm receiving my second replacement in about 10 days from now. I'm doing direct replacements not reorders. If this one they send me has the fault as well I'm asking for a refund and giving up.

Already sold my old computer so, I don't know what I'm going to do. That's why I'm looking at dell. I won't settle for a 2000 pound computer with blotchy yellow *****. And so that's why I will get another drink!

 

[hugo525]

Ordered 3 late Oct 13" rMBP, all have yellow spots. Returned 2, gonna suck it up and keep the third.

 

[Quu]

Ordered 3 late Oct 13" rMBP, all have yellow spots. Returned 2, gonna suck it up and keep the third.

Don't accept it if it isn't perfect. Tell Apple to have someone make sure it is perfect before they send it to you.

For these prices it is ridiculous to accept this.

 

[pendragon1984]

Don't accept it if it isn't perfect. Tell Apple to have someone make sure it is perfect before they send it to you.

For these prices it is ridiculous to accept this.

Yea, these computers cost too much for them to have issues.

 

[hugo525]

Don't accept it if it isn't perfect. Tell Apple to have someone make sure it is perfect before they send it to you.

For these prices it is ridiculous to accept this.

When I took them to the genius bar, the geniuses always say I can't see the problem. So I couldn't do exchange and let them make sure the next one has an normal screen. I just return them and buy a new one, I am getting tired of this

 

[Quu]

When I took them to the genius bar, the geniuses always say I can't see the problem. So I couldn't do exchange and let them make sure the next one has an normal screen. I just return them and buy a new one, I am getting tired of this

I understand and trust me I'm tired of it too. I'm going for my 3rd exchange now and I'm losing my patience with them. But I'm not going to sink so much money in a computer that isn't perfect I'd rather have nothing and try again next year than settle for this yellowing.

 

[N3ILA]

The pics below are from the 2012 cmbp w/ Hi-Res anti-glare panel that was built at the end of august this year. Both panels were Samsungs. The apple store techs damaged it which led to an exchange for the late 2013 2.3GHz 15' rmbp.

I will say that my 23' monitor is a Samsung F2380 and has no issues at all.

As far as the yellow tinge tint goes, I saw it and experienced it on my cmbp (Samsung Hi-Res). I read that some iMacs have it and some of the new iPad Airs have it as well. Not all do just some, but when the same issue happens on different products clearly something needs to be fixed.

If I had the money to blow I would order the samsung and lg panels just by themselves not the entire display clamshell if possible. I actually wanted to do the same for when I had the high-res cmbp. Why? Because I' am very curious to know if they would have the same yellow tint issue. Does anyone know of any other laptops that use samsung or lg panels that exhibit the yellow tinge issue?

The PowerBook G4 I purchased in 2003 was perfect. I understand it's not 2003 today and apple as a whole clearly isn't the same apple they were then. One can look at it many ways demand for apple products has immensely increased since then. Since apple doesn't manufacture the panels themselves, and have to meet product demand "quality over quantity" has become "quantity over quality." Which is why you have Samsung and LG panels and not only that lottery but another lottery panel grade quality. Maybe with everything going on between Samsung and Apple how concerned do you think Samsung is with providing Apple with Grade A+ panels. LG has its issues too but who knows your guess is as good as mine. The main problem is the hoops one has to jump through when they lost in the lottery.

The paragraph below reads completely different if your retina display has yellow tinge, tint, blotches, and or pee stains.

A display so advanced, the difference is clear.

The Retina display is a breakthrough — any way you look at it. We pushed the limits of technology to create a pixel density so high, you can see everything you’re doing with perfect clarity and make edits with pinpoint accuracy. Not only is it an incredibly high-resolution display, it has an integrated design that achieves a level of fit and finish never before possible. The Retina display doesn’t sit behind a layer of glass, it is the glass. Which means you get all the benefits of a state-of-the-art display — vibrant colors, high contrast, and wide viewing angles — with very little glare. So there’s more to see, and even less to distract you from your work.

 

[pendragon1984]

The paragraph below reads completely different if your retina display has yellow tinge, tint, blotches, and or pee stains.

A display so advanced, the difference is clear.

The Retina display is a breakthrough — any way you look at it. We pushed the limits of technology to create a pixel density so high, you can see everything you’re doing with perfect clarity and make edits with pinpoint accuracy. Not only is it an incredibly high-resolution display, it has an integrated design that achieves a level of fit and finish never before possible. The Retina display doesn’t sit behind a layer of glass, it is the glass. Which means you get all the benefits of a state-of-the-art display — vibrant colors, high contrast, and wide viewing angles — with very little glare. So there’s more to see, and even less to distract you from your work.

Exactly how I feel.

 

[N3ILA]

When I took them to the genius bar, the geniuses always say I can't see the problem. So I couldn't do exchange and let them make sure the next one has an normal screen. I just return them and buy a new one, I am getting tired of this

Tell the genius that its great for he/she that he/she can't see it and that you wish you were as lucky. Just as people, "think different" they also "see colors slightly different." Just because you can't see it doesn't mean that I don't. Our eyes are different I guess I am more sensitive to shades pertaining to yellow. Then if they still won't exchange it read the exchange policy to them. lol

A short story for you this genius couldn't see it as well.

Driving home from the Bayshore apple store, I decided to goto the Mayfair Apple store for the last time since they have been more helpful.

While waiting for a genius to help me I inspected the 15-inch MacBook Pro Retina 2.0GHz store display model at the Learning Table right by the genius bar to see if this one had the yellow tinge. Nope, and I was shocked to see it was the samsung display. The other 2.0GHz rmbp had the LG A019 no tinge but the 2.3GHz MacBook Pro Retina with the display panel Samsung A022 had it.

Genius

The genius who wears glasses finally came to help me.
I showed him my display and he couldn’t see the yellow tinge. I pointed it out, he still couldn’t see it.

So I said, “it’s a lot easier to see in a dimmer environment as the stores overhead spotlights make it harder to spot display issues.’’

He just kept standing there behind the genius bar flipping through test patterns saying he still didn’t see it.

I than mentioned that the macbook pro directly behind me no more than 5 feet away at the learning table did not have the yellow tinge that I see on mine. He just kept standing there at the bar flipping through patterns saying he still didn’t see it.

This is the stuff that drives customers nuts.

I gave a store model visual reference to compare against and I also told him the lighting environment required to see the issue clearly. “I said it’s easily noticed and way more pronounced when in a slightly dimmer environment as the overhead spot lights are so bright they act as a diffuser so its harder to see any inconsistencies in the display”.

I am standing right in front of him as he is right behind the genius bar. He looked at me when I was talking but he chose to just stand there flipping through the patterns and said,

Yeah… I can’t see the yellow your talking about. Kept flipping throughout the patterns. I can’t see the yellow your talking about.

I wanted to say but didn’t, well no-***** you didn’t compare my display against to store display which is just 5 feet away nor did you move an inch to try to see the issue in the back room where the environment is much dimmer of course you can’t see it you did absolutely nothing that I mentioned to duplicate the issue. I really, really wanted to tell him maybe he needs his eye sight checked again because he may need stronger lenses for his glasses.

Every other genius has noticed it. He told me it was fine and to bring it in if it gets worse followed by we’re always here to help you. So I said, since I am within my 14 day exchange window “ill exchange it”

There should be something set in place when a customer reaches a set amount of exchanges that they are contacted by someone from apple who will find out what is going on, what issues the customer is experiencing and help resolve it asap. Sure a customer can talk to a manager, or call AppleCare but its a whole process and not everyone has multiple apple stores they can go to resolve the issue. If its a BTO its a bigger pain wait and hope are your friends.

 

[DHagan4755]

Went to an Apple store near me earlier tonight.

Two models of 15-inch retinas on display. One was an LG (A019) and the other a Samsung (A022).

All models of the 13-inch retinas on display had the A018 panel. I don't know if it's an LG or Samsung. Anyone?

The 13-inchers looked pretty color accurate as they nearly matched the color temp of the new iPad Air retina display.

It's true about the LG 15-inch model looking better then the one with the Samsung model. Thought this model at full brightness didn't look bright enough?

It seems that this issue of yellowing isn't actually yellow but more of a push of magenta in my experience. Whites on A022 panels look dim & brownish in comparison to an iPad Air. I could see how this can be interpreted as yellow though.

While some people are having yellow areas which may in fact be yellow (I don't know, didn't see it on either model).

 

[forgetcolor]

Did some more calibration and am not so concerned about an overall cast, but I'm really seeing a yellow cast in the bottom left corner. It's more like blotchiness rather than a smooth cast. In person I can see some definition to it. But this image gives a sense of the color difference between top and bottom:



So my question is: are there people without this? If so I'll return. If not that's the only major thing not working with this one.

 

[Quu]

Did some more calibration and am not so concerned about an overall cast, but I'm really seeing a yellow cast in the bottom left corner. It's more like blotchiness rather than a smooth cast. In person I can see some definition to it. But this image gives a sense of the color difference between top and bottom:

View attachment 446265

So my question is: are there people without this? If so I'll return. If not that's the only major thing not working with this one.

There are people without it. Trust me, my friend has one without any yellow tinting and I've seen one display model which did not have any yellow tinting. I've also called Apple several times and been told by them that it is not right and they have replaced my machine twice now.

This is definitely not normal and I noticed your yellow in the image before I read your post it is very noticeable in the bottom left of the display.

Don't settle for this, call Apple and get it serviced or replaced.

 

[forgetcolor]

There are people without it. Trust me, my friend has one without any yellow tinting and I've seen one display model which did not have any yellow tinting. I've also called Apple several times and been told by them that it is not right and they have replaced my machine twice now.

This is definitely not normal and I noticed your yellow in the image before I read your post it is very noticeable in the bottom left of the display.

Don't settle for this, call Apple and get it serviced or replaced.

thx, just setup the replacement. hopefully second time is a charm.

 

[Cooks919]

I'm about to purchase a 15" in the next few days and I really hope the one I buy has a good screen. Unacceptable for a laptop this expensive.

 

[zOlid]

CRAAAAAAAAP!!!!!
So I got my replacement and the screen is good.
Everything's great right?
WRONG!
Of coarse its creaking like hell as soon as you touch it.....
This is just getting ridiculous really...
Have they stopped with quality control?
Cos it sure feels like it.

 

[pupilla]

CRAAAAAAAAP!!!!!
So I got my replacement and the screen is good.
Everything's great right?
WRONG!
Of coarse its creaking like hell as soon as you touch it.....
This is just getting ridiculous really...
Have they stopped with quality control?
Cos it sure feels like it.

Remove the screen, ask for a replacement body and return yours. Voila, perfect hybrid macbook.

----------

I do have to say that I'd rather have a perfect screen than no creaking. I think with the design of these things you are bound to have some creaking anyway, or it is probably going to do so after a couple of months of use. Though, after a couple of years my MBA creaks like there's no tomorrow. I'm not really bothered by it anymore. My current MBP also creaks a little. Couldn't care less, really.

 

[pendragon1984]

CRAAAAAAAAP!!!!!
So I got my replacement and the screen is good.
Everything's great right?
WRONG!
Of coarse its creaking like hell as soon as you touch it.....
This is just getting ridiculous really...
Have they stopped with quality control?
Cos it sure feels like it.

Have people tried removing the bottom screws and putting them back?

 

[zOlid]

Remove the screen, ask for a replacement body and return yours. Voila, perfect hybrid macbook.

----------

I do have to say that I'd rather have a perfect screen than no creaking. I think with the design of these things you are bound to have some creaking anyway, or it is probably going to do so after a couple of months of use. Though, after a couple of years my MBA creaks like there's no tomorrow. I'm not really bothered by it anymore. My current MBP also creaks a little. Couldn't care less, really.

If it was just small creaking every now and then it would be ok i guess.
But this one even creaks when its in my lap and im typing.
Its also very loud, I talked to Apple over the phone and i could even let the Apple guy hear the creak over the phone.

Have people tried removing the bottom screws and putting them back?

I don't think the screws are the issue tho.
I think its the bottom not being a perfect fit, so it grinds against the rest of the chassis.
Cos it don't feel like the screws are loose at all.

 

[pat.micunnis]

If it was just small creaking every now and then it would be ok i guess.
But this one even creaks when its in my lap and im typing.
Its also very loud, I talked to Apple over the phone and i could even let the Apple guy hear the creak over the phone.



I don't think the screws are the issue tho.
I think its the bottom not being a perfect fit, so it grinds against the rest of the chassis.
Cos it don't feel like the screws are loose at all.

Definitely agree it isn't the screws being loose.

 

[Nismo73]

CRAAAAAAAAP!!!!!
So I got my replacement and the screen is good.
Everything's great right?
WRONG!
Of coarse its creaking like hell as soon as you touch it.....
This is just getting ridiculous really...
Have they stopped with quality control?
Cos it sure feels like it.

I just sent back a creaky 15. You'd have to press on the bottom on one of the sides - not acceptable for $2500. When I'd pick it up I would hear it. My late '10 13" Air from work is solid as a rock.

 

[pendragon1984]

So, I've been using my current computer waiting on my replacement. Maybe it's just in my head, but it seems my yellow blotches are fading somewhat. Has anyone else with yellow blotches in the bottom corners noticed it getting better over time? Again, it may just be in my head or the result of poor memory.

----------

So, I've been using my current computer waiting on my replacement. Maybe it's just in my head, but it seems my yellow blotches are fading somewhat. Has anyone else with yellow blotches in the bottom corners noticed it getting better over time? Again, it may just be in my head or the result of poor memory.

Yea, I think it's probably just in my head. Just curious though.