Thanks... I see I have a Samsung.
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Yellow tint on Haswell rMBP 15"
- Thread starter zOlid
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Thanks... I see I have a Samsung.
So I have a little yellowing on the bottom left but I honestly cannot be bothered to return it right now...
I think ill wait a little while and hope that better screens come in or something.
I think ill wait a little while and hope that better screens come in or something.
My New Machine arrives today or tomorrow. Apple said they checked the screen before sending it, so let's hope they have good eyes. Perhaps that's why it's taken so long for them to get it to me - they had to go through a heap before they could find a good one!!!
How did you guys even get Apple to do this?
I got absolutely nowhere with customer support--that's with two different "Senior Advisers".
The net result each time has been, "We'll send you a new MBP upon receipt of your current one." And, "Sorry, there's no way for me to have the new one 'checked out' prior to shipping."
My customer service rep just said they were going to do it. I didn't even have to ask.
He said something like this: "Since this is your second replacement we will have a specialist examine the display before we send it to you, we will also have a specialist inspect the defective unit you are sending back so this doesn't happen in future for our other customers"
And I just said okay.
This is why I've avoided the Genius/Applecare route and have stuck to returning and reordering thus far. I've personally found that unless you're speaking to customer relations, everyone below them is usually clueless and/or useless. With a guilty until proven innocent mentality.
Every response is scripted and not really designed to help you but move you along. I'm sure there are exceptions to this norm but that's all they're...exceptions.
But my two experiences with customer relations has been outstanding. However getting transferred to them is by no means straightforward.
So I could have them send me a new one after I send mines in ? I don't get how it works...
If you're within your 14 day return period and can do without a mac. Send your faulty one in, wait till they credit your money back then order another one. Or if you can afford it. Order another one right away then return your current one.
If you're asking about how to get hold of customer relations. I'd say email tim cook's email address directly. Then pray someone responds. If you're asking about dealing with AppleCare customer support. Then just keep calling back till you find someone willing to genuinely help you. Tell them your story if they ask that you send your current one in tell them you need a mac for work and that you'll send it one once you receive the replacement.
Update
Just got back from my Genius appointment.
The Genius--an affable and genuinely helpful dude--struggled at first to see the issue with my display under the bright lights of the Apple Store. But after taking it to the "infirmary" in the back and showing it to the technicians, they all agreed it was definitely "at the far end of what Apple normally considers an acceptable variance in brightness" and that it was worth replacing.
Nice to get confirmation from an Apple tech that I wasn't being entirely crazy/neurotic about this issue!
So I'll be taking my 5-day-old computer in for surgery on Friday.
My logic is as follows: if a tech acknowledges this issue and sees what my current display looks like (and what my standards for a "good" display are), he'll make doubly sure that I don't wind up with a worse display. Hope I'm right.
And in any case, the Genius reassured me that I would still be able to return the MBP for an exchange or refund if the screen replacement proved unsatisfactory. And if it comes to that, at least I'll have a better argument for having my replacement computer "checked out" at the factory before it's shipped to me. (I genuinely hope it doesn't come to that, though.)
Will keep you posted!
Just got back from my Genius appointment.
The Genius--an affable and genuinely helpful dude--struggled at first to see the issue with my display under the bright lights of the Apple Store. But after taking it to the "infirmary" in the back and showing it to the technicians, they all agreed it was definitely "at the far end of what Apple normally considers an acceptable variance in brightness" and that it was worth replacing.
Nice to get confirmation from an Apple tech that I wasn't being entirely crazy/neurotic about this issue!
So I'll be taking my 5-day-old computer in for surgery on Friday.
My logic is as follows: if a tech acknowledges this issue and sees what my current display looks like (and what my standards for a "good" display are), he'll make doubly sure that I don't wind up with a worse display. Hope I'm right.
And in any case, the Genius reassured me that I would still be able to return the MBP for an exchange or refund if the screen replacement proved unsatisfactory. And if it comes to that, at least I'll have a better argument for having my replacement computer "checked out" at the factory before it's shipped to me. (I genuinely hope it doesn't come to that, though.)
Will keep you posted!
They offered, I didn't ask. I was surprised when they told me, but it's a good thing. I also got an upgrade to a better specced machine and will get an extra power brick.
I did have quite a bit of trouble leading up to this call though and it was all their fault. So perhaps they feel guilty. But I think PenDragon or Quu had their machines checked prior to sending as well.
I'm in Japan, so perhaps it's depends on the country???
Ahhh... hang on. I just realized! I sent my machine in for repairs, not a new machine and because they are so new, they told me they didn't have any screen replacements so they would give me an upgraded machine and check it before sending it to me. That could be the difference.
Got my 5th machine from Apple (this time a 13")... Samsung... again....
My local Apple store must hate me by now....
Seems like a bit of yellowing on the left but nothing you would probably notice??? How is it in real world usage?
Gotcha. That makes sense.
Well, I've been pretty courteous with everyone I've dealt with so far--don't think I've burned any bridges--so here's hoping they respond in a similar way if the replacement display is not up to snuff.
(Not that I'm expecting a free upgrade to a 1TB SSD or anything, but a bit of extra care from the guy at the factory would be nice.)
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Got my 5th machine from Apple (this time a 13")... Samsung... again....
My local Apple store must hate me by now....
Hard to say, but I attribute the darker corners in that pic to the angle of your display vs the camera lens. How does it fare on the "grey bars" test?
http://imac.squeaked.com/test.php
Left side of screen is yellow for sure.
Whenever I'm using a word processor or browsing forums (like this one) - where a white or grey screen is split by tables in the middle - it becomes really noticeable.
The grey bar test shows gradients on my screen from left to right and the two bars are slightly different in color.
Here's a backlighting picture that matches up with the yellowing I'm seeing.
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It's noticeable =/
Tried typing up a document today and my eyes kept wandering because the whites were so uneven...
Yikes. I feel your pain.
Why not try just getting the display replaced? I can't vouch for it yet, but after five returns I mean... Einstein's definition of insanity comes to mind.
Yikes. I feel your pain.
Why not try just getting the display replaced? I can't vouch for it yet, but after five returns I mean... Einstein's definition of insanity comes to mind.
Still within my original 14 days
and still praying for my next replacement to be an LG (4 Samsungs in a row). I'd gladly take my chances with IR than deal with another Samsung screen again....maybe in japan! because in the apple usa online store they told me "sorry no! we cant check the screen before send you" so yes for me this is a lotto
Still within my original 14 days
LG screens this time around = win.
I had my fair share of replacements until I got my 15'' LG. I immediately knew (or, had my suspicions) it was LG too without even looking it up in terminal, because on boot-up the colors/ white-levels/ balance were all perfect... in comparison to the samsung's which were all yellowish white-levels / yellow corners etc...
exist any statistic here of how many get a LG and how many Sansung? by the way where do you buy your LG?
I think it's random. I think Apple store gets them in batches (of either all samsung, or all LG, but really I'm not sure). Because the last round of 15''s that I bought (I bought in groups of 2), both were LG. And both screens were flawless.
You don't think it's a little ghetto to spend $2.5k for a notebook and then have to put some crap on it so it doesn't make noise?
Hilarious.
Yeah I was suspecting this as well. My very first rMBP this year was an LG. When I ended up returning it to buy a new one a week later I got 4 Samsungs in a row.
Got a samsung screen for my 15inch retina
<a href="http://imgur.com/jAU2kYg"><img src="http://i.imgur.com/jAU2kYg.jpg" title="Hosted by imgur.com" /></a>
I'm going to go to the apple store on Monday, if not earlier, to get it exchanged. Aside from the clear yellow tint, the bottom corners(both left and right) bleed quite a bit of backlight, enough to distract when watching a video, etc.
What do you think?
<a href="http://imgur.com/jAU2kYg"><img src="http://i.imgur.com/jAU2kYg.jpg" title="Hosted by imgur.com" /></a>
I'm going to go to the apple store on Monday, if not earlier, to get it exchanged. Aside from the clear yellow tint, the bottom corners(both left and right) bleed quite a bit of backlight, enough to distract when watching a video, etc.
What do you think?
If the running theory here is correct that A019 is LG, then let me burst your bubble and tell you that my new replacement, an alleged LG screen, has got a yellow gradient as well.
Screen manufacturer seems to be out of the equation, and as has been suggested before in this thread I too would rather attribute the cause of unevenness to the bonding/assembling process of the display.
Hi Everyone,
This is my first post on the forum and unfortunately not because of good reasons.
I bought a maxed out bto macbook pro retina 15inch a few weeks ago and I've just ordered my second replacement unit. First one had yellowing in the lower left corner of the screen, the last one was a little bit better but the left side of the screen was "colder" than the right one. So when I looked at a webpage with a white/grey background I could easily see the left part of the background didn't match the right one.
I've attached 2 pictures of the screens! Is it just me or you can also see the same issues?
Thanks
This is my first post on the forum and unfortunately not because of good reasons.
I bought a maxed out bto macbook pro retina 15inch a few weeks ago and I've just ordered my second replacement unit. First one had yellowing in the lower left corner of the screen, the last one was a little bit better but the left side of the screen was "colder" than the right one. So when I looked at a webpage with a white/grey background I could easily see the left part of the background didn't match the right one.
I've attached 2 pictures of the screens! Is it just me or you can also see the same issues?
Thanks