i did a fresh DFU restore because i thought it might help. about 2 hours later it did it again. only app on my phone is Beejive, so i do have PUSH notifications on. I don't have mobileme but i use GoogleSync (which uses Exchange). sux i'll have to try to roll back to 3.0 x.x
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
3.1 leading to unresponsive device
- Thread starter frequeniquity
- Start date
- Sort by reaction score
*Update*
I went to Apple Store and they told me to try a restore not from the backup. This would confirm it is a hardware issue and not a software issue.
I tried this and the iPhone still locked up. So I have an appointment with the Genius Bar tomorrow and they told me they would replace the phone.
I went to Apple Store and they told me to try a restore not from the backup. This would confirm it is a hardware issue and not a software issue.
I tried this and the iPhone still locked up. So I have an appointment with the Genius Bar tomorrow and they told me they would replace the phone.
iPhone 3.1 issues
On phone for 50 minutes so far...
3.1 update > visual voicemail rendered useless
"End call" in phone app doesn't work. Instead, while on phone, phone goes to sleep mode.
Tried restore, reset network setting, change voicemail password... On phone with AT&T trying to reset visual voicemail. Unsuccessful thus far
None of the issues said in this forum. Just FYI...
On phone for 50 minutes so far...
3.1 update > visual voicemail rendered useless
"End call" in phone app doesn't work. Instead, while on phone, phone goes to sleep mode.
Tried restore, reset network setting, change voicemail password... On phone with AT&T trying to reset visual voicemail. Unsuccessful thus far
None of the issues said in this forum. Just FYI...
Hardware issue?
IMO, no doubt...
I held "1" to ck my voice mail and there were messages there, obviously indicating my voice mail was working, but not visually nor would the phone offer any indication that there was a message. We (Apple/AT&T and myself) tried everything, even scrapping voice mail and starting from scratch. No remedy. Still have issues.
Again, I tried a restore, resetting network settings... everything. Got an appointment Monday with a "genius". When I called Apple to try to fix (on phone with Apple for well over an hour) I seemed to have stirred some trouble. At one point, there were 3 people working with me simultaneously..
IMO, no doubt...
I held "1" to ck my voice mail and there were messages there, obviously indicating my voice mail was working, but not visually nor would the phone offer any indication that there was a message. We (Apple/AT&T and myself) tried everything, even scrapping voice mail and starting from scratch. No remedy. Still have issues.
Again, I tried a restore, resetting network settings... everything. Got an appointment Monday with a "genius". When I called Apple to try to fix (on phone with Apple for well over an hour) I seemed to have stirred some trouble. At one point, there were 3 people working with me simultaneously..
Nevermind. My phone finally froze tonight for the first time since upgrading to 3.1. Black screen and couldn't do a thing for a few minutes. Eventually it "came back to life" on it's own. So there goes my theory
I have just rung Apple.... 30 minutes most of which was hold time trying to get through.
I have been told to restore and set the phone up as a new iphone. I was given a reference number and told to monitor for 24 hours.
as a result of the restore I can now no longer sync as much music etc as I used to for some reason.
EDIT: forgot I upgraded som old iTunes purchases to iTunes+
I have been told to restore and set the phone up as a new iphone. I was given a reference number and told to monitor for 24 hours.
as a result of the restore I can now no longer sync as much music etc as I used to for some reason.
EDIT: forgot I upgraded som old iTunes purchases to iTunes+
Same here
I've been having this same issue as well. Sometimes the iPhone screen will just light up and work as normal but other times I will need to do a reset.
I have done a restore as well but that hasn't helped.
I'm not a MobileMe subscriber.
This is probably the worst bug that I have come across on the iPhone, and there have been a lot.
I haven't tried turning Push Notifi' off or anything.
I've been having this same issue as well. Sometimes the iPhone screen will just light up and work as normal but other times I will need to do a reset.
I have done a restore as well but that hasn't helped.
I'm not a MobileMe subscriber.
This is probably the worst bug that I have come across on the iPhone, and there have been a lot.
I haven't tried turning Push Notifi' off or anything.
C
champ01
Guest
Same problem here
Bloody hell just missed a movie production because of it DAMN!!!
I'm really pissed off
Iphone 3GS 32GB 3.1
Bloody hell just missed a movie production because of it DAMN!!!
I'm really pissed off
Iphone 3GS 32GB 3.1
I like how when I and anyone I know goes to the Genius Bar they get a win98 answer
Restore as new here and no more issues.
I have the same issue, after clicking the home button my iphone takes like a 2-3seconds to actually wake up and display the screen.
Seemed to have started after 3.1
Im not going to do a restore, apples only advice is to restore.. this is ridiculous they need to figure out how to release proper updates without us having to keep restoring these damn phones..
Seemed to have started after 3.1
Im not going to do a restore, apples only advice is to restore.. this is ridiculous they need to figure out how to release proper updates without us having to keep restoring these damn phones..
Nevermind. My phone finally froze tonight for the first time since upgrading to 3.1. Black screen and couldn't do a thing for a few minutes. Eventually it "came back to life" on it's own. So there goes my theory
What's weird is I tried your advice yesterday and I haven't had a problem since.
I upgraded to 3.1 Thursday and since then, every couple of hours i had to press power/home in order to reset the phone - otherwise screen would not wake up.
took it to genuis bar today (UK) and they replaced it - can't go wrong
I am not updating this replacement to 3.1 yet!
took it to genuis bar today (UK) and they replaced it - can't go wrong
I am not updating this replacement to 3.1 yet!
I just returned from the Apple Store appointment today and they took my phone apart and told me it had a loose wire. They gave me a "new" iPhone and I was out of there in 20 minutes. New phone has been updated to 3.1 and i'm on the 6th hour of no lockups or problems.
Mine became VERY unresponsive earlier. Even after Force Quitting. And in "iPod" music would be playing but no sound (headphone or speaker) until I restarted. Then it was fine. Just now (after the restart an hour later, mind you) I got a text and it played the tri-tone about five times all ran together and sounding glitchy... Never had a SINGLE problem before 3.1
All very random and different glitches...weird.
All very random and different glitches...weird.
Wow. I have pretty much religiously upgraded to every firmware release that has come out post version 2.0 since becoming a 3G owner on release-day last year. And I was happy enough with 3.0 performance on my 3G phone when it came out, and have been ecstatic about its performance on my new 3GS.
But with this report about the random but frequent blackouts/freezes as well as the other prolific threads about atrocious battery life, combined with all of the issues surrounding jailbreaking on the 3GS and the fact that 3.1 just isn't really that compelling of an upgrade for me personally anyway, and what you've got is me seriously contemplating, for the very first time, sitting this one out.
One thing I have noticed, though, when trying to find a common thread amongst those people who are experiencing this issue, is that we have eliminated both Mobile Me and Exchange email as culprits (edit: as well as wifi?), but as far as I can tell (and I perhaps should go through each post individually again to make sure that this pattern holds), there isn't one person having the lockup issue who doesn't have at least one program authorized to provide push notifications. Perhaps the issue lies there? Maybe it is sometimes locking up instead of doing the right thing when a push message comes through?
For those experiencing the problem, maybe try turning off push notifications entirely for a day, and hold off on doing another firmware restore or iPhone exchange at the Genius Bar just to see if turning off push by itself does the trick.
-- Nathan
EDIT: Well, scratch that idea, I guess? Found a post by OP saying he had push disabled for all apps, although he was still using it for Mobile Me email. Has anybody turned it off all across the board (every email account, calendaring, contacts, all push notifications from all apps, etc.)?
But with this report about the random but frequent blackouts/freezes as well as the other prolific threads about atrocious battery life, combined with all of the issues surrounding jailbreaking on the 3GS and the fact that 3.1 just isn't really that compelling of an upgrade for me personally anyway, and what you've got is me seriously contemplating, for the very first time, sitting this one out.
One thing I have noticed, though, when trying to find a common thread amongst those people who are experiencing this issue, is that we have eliminated both Mobile Me and Exchange email as culprits (edit: as well as wifi?), but as far as I can tell (and I perhaps should go through each post individually again to make sure that this pattern holds), there isn't one person having the lockup issue who doesn't have at least one program authorized to provide push notifications. Perhaps the issue lies there? Maybe it is sometimes locking up instead of doing the right thing when a push message comes through?
For those experiencing the problem, maybe try turning off push notifications entirely for a day, and hold off on doing another firmware restore or iPhone exchange at the Genius Bar just to see if turning off push by itself does the trick.
-- Nathan
EDIT: Well, scratch that idea, I guess? Found a post by OP saying he had push disabled for all apps, although he was still using it for Mobile Me email. Has anybody turned it off all across the board (every email account, calendaring, contacts, all push notifications from all apps, etc.)?
Mine became VERY unresponsive earlier. Even after Force Quitting. And in "iPod" music would be playing but no sound (headphone or speaker) until I restarted. Then it was fine. Just now (after the restart an hour later, mind you) I got a text and it played the tri-tone about five times all ran together and sounding glitchy... Never had a SINGLE problem before 3.1
All very random and different glitches...weird.
Same problem here. 3.1 on 16GB 3G.
This lockup has happened once to my 3G iPhone so far. This past Friday morning the alarm on the phone rang (as it does every weekday) and I snoozed it. Upon regaining full consciousness I find the phone had the Black Screen of Death -- nothing on the screen and unresponsive to presses of Home or Sleep. I had to do the Home+Sleep reset as many of you have.
My g/f's iPhone 3G S, which has nearly an identical software configuration, has not locked up in this manner at all.
- I use iTunes 9 on OS X 10.5.8
- Phone was upgraded to 3.1, not set up as a "new phone"
- I am a MobileMe subscriber and sync Contacts, Bookmarks, Calendars, and Dock items (the latter, of course, not mattering to the iPhone)
- I have an Exchange account set up on the phone, syncing Mail and Calendars, with Push enabled
- I have one Push app, BejiveIM
My g/f's iPhone 3G S, which has nearly an identical software configuration, has not locked up in this manner at all.
Same Problem Here: iPhone 3G goes to "Sleep" spontaneously
You guys have all described the Sleep/Reboot-to-Wake problem thoroughly.
I spent time with Apple's tech support on the phone today. They told me to do the system restore. The rep assured me that would resolve it and this wasn't at all related to the 3.1 upgrade.
Did the restore process actually resolve the problem? Nope. Still happened a few times today.
My phone has never been "jail broken" - I'm an AT&T and a MobileME subscriber.
I've also noticed that if I am texting and an incoming call comes in, it now goes straight to voicemail. The phone never rings nor does the screen indicate there was an incoming call.
Didn't have either of these problems before the 3.1 upgrade.
You guys have all described the Sleep/Reboot-to-Wake problem thoroughly.
I spent time with Apple's tech support on the phone today. They told me to do the system restore. The rep assured me that would resolve it and this wasn't at all related to the 3.1 upgrade.
Did the restore process actually resolve the problem? Nope. Still happened a few times today.
My phone has never been "jail broken" - I'm an AT&T and a MobileME subscriber.
I've also noticed that if I am texting and an incoming call comes in, it now goes straight to voicemail. The phone never rings nor does the screen indicate there was an incoming call.
Didn't have either of these problems before the 3.1 upgrade.
I have some problems too. (3G 16Gb not jailbroken)
- 8 out of 10 times I can't answer my phone, it just freezes and I can't 'slide to answer'.
- When I make a phone call it takes up to 10 seconds before I can hear the 'ringer' tone (I don't know how to say this).
- 2 out of 10 times I can't unlock my phone, I can't 'slide to unlock'.
- tethering broken. (In guess this is not a bug…)
I'm pissed, APPLE. I own an iPhone that can't take calls. (?!?!?!)
- 8 out of 10 times I can't answer my phone, it just freezes and I can't 'slide to answer'.
- When I make a phone call it takes up to 10 seconds before I can hear the 'ringer' tone (I don't know how to say this).
- 2 out of 10 times I can't unlock my phone, I can't 'slide to unlock'.
- tethering broken. (In guess this is not a bug…)
I'm pissed, APPLE. I own an iPhone that can't take calls. (?!?!?!)
On Friday my phone had frozen up 3+ times. Since doing a Settings -> General -> Reset -> Reset All Settings, I haven't crashed once.
The only downside is you have to rearrange your home screen icons, approve apps to use your location, and add your wifi networks again.
Give it a shot I guess? You don't have much to lose.
The only downside is you have to rearrange your home screen icons, approve apps to use your location, and add your wifi networks again.
Give it a shot I guess? You don't have much to lose.