Thank you so much for your reply, I really appreciate it! I feel silly for not seeing that!
I understand that VideoProc may be misreporting the device. It says it's using CPU but it's actually the GPU.
However I'm only getting h.264 hardware acceleration, not HEVC. I've uploaded another screenshot showing VideoProc as well as HandBreak showing that I'm only getting H.264. I've also found a command line tool that shows a list of all the videotoolbox options. (I found and complied it from here
https://github.com/SharkyRawr/videotoolbox-list). This tool shows I've only got Hardware for h.264 and only software for HEVC.
Do I need to change the GPU name for videotoolbox to find the HEVC hardware too?
I have a sapphire pulse RX570 - Does this NOT have HEVC? I thought it would have.
Any ideas on what I can do?
Thanks for the help!