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*LTD*

macrumors G4
Feb 5, 2009
10,703
1
Canada
So you're saying Dell must have great customer support too.


Of course not. I'm saying there will always be exceptions. The odd, awkward exception is exactly odd and awkward for a reason (because we view it as so outside the norm), so the obviously weird and unexpected exceptions prove the otherwise obvious rule to which we've grown accustomed.

In any event, the reality for the majority is that Apple's customer service is the best in the business. Dell can't claim this. HP can't claim this.
 

SkyBell

macrumors 604
Sep 7, 2006
6,606
226
Texas, unfortunately.
I personally dislike Apple because they have turned into a consumer electronics company, and are no longer about the product that brought them to where they are. Forget about the past, and you can forget about your future IMO.
 

tkermit

macrumors 68040
Feb 20, 2004
3,586
2,921
I personally dislike Apple because they have turned into a consumer electronics company, and are no longer about the product that brought them to where they are. Forget about the past, and you can forget about your future IMO.

Have a look at this video, and then tell me they're not still pursuing that same goal Steve Jobs articulated in 1980.

Or what about the classic example: The Knowledge Navigator video. They haven't exactly forgotten about that vision...
 
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SkyBell

macrumors 604
Sep 7, 2006
6,606
226
Texas, unfortunately.
Have a look at this video, and then tell me they're not still pursuing that same goal Steve Jobs articulated in 1980.

I'm not in a situation where I am able to view that video, but let me further explain my hasty response. Perhaps it is not Apple's fault that I dislike them. What I am used to is Macs being the focus of Apple's operations. The iPod was a nice change of pace. The iPhone took it too far, and the iPad is absolutely ridiculous. If this is where the future of computing is headed, I don't want a single part of it. I like a physical mouse and a physical keyboard. Touchscreens and cloud computing, I don't like. This seems to be where Apple is heading, and other manufacturers are staying much closer to home in my mind.

I know I'm only 18, and I should be excited for these new products that Apple is bringing out, but I really don't like them one bit. More iMacs, more MacBooks, More minis and Pros is what I like. Apple isn't here to cater to my wants and needs, but if they discontinued the iPhone and iPad, you wouldn't find a happier person on Earth.

Apple is no longer in the computer business, and that's why I can no longer support them.

)And yes, I realize I have the mindset of an eldery person stuck in the past. Apple needs to make money, technology needs to move forward, etc. I just don't like it is all.)
 

Tinyluph

macrumors regular
Dec 27, 2011
191
0
I'm not in a situation where I am able to view that video, but let me further explain my hasty response. Perhaps it is not Apple's fault that I dislike them. What I am used to is Macs being the focus of Apple's operations. The iPod was a nice change of pace. The iPhone took it too far, and the iPad is absolutely ridiculous. If this is where the future of computing is headed, I don't want a single part of it. I like a physical mouse and a physical keyboard. Touchscreens and cloud computing, I don't like. This seems to be where Apple is heading, and other manufacturers are staying much closer to home in my mind.

I know I'm only 18, and I should be excited for these new products that Apple is bringing out, but I really don't like them one bit. More iMacs, more MacBooks, More minis and Pros is what I like. Apple isn't here to cater to my wants and needs, but if they discontinued the iPhone and iPad, you wouldn't find a happier person on Earth.

Apple is no longer in the computer business, and that's why I can no longer support them.

)And yes, I realize I have the mindset of an eldery person stuck in the past. Apple needs to make money, technology needs to move forward, etc. I just don't like it is all.)

You act like you can't buy a mac with a physical mouse and keyboard. What exactly are you upset about?
 

steve2112

macrumors 68040
Feb 20, 2009
3,023
6
East of Lyra, Northwest of Pegasus
I'm not in a situation where I am able to view that video, but let me further explain my hasty response. Perhaps it is not Apple's fault that I dislike them. What I am used to is Macs being the focus of Apple's operations. The iPod was a nice change of pace. The iPhone took it too far, and the iPad is absolutely ridiculous. If this is where the future of computing is headed, I don't want a single part of it. I like a physical mouse and a physical keyboard. Touchscreens and cloud computing, I don't like. This seems to be where Apple is heading, and other manufacturers are staying much closer to home in my mind.

I know I'm only 18, and I should be excited for these new products that Apple is bringing out, but I really don't like them one bit. More iMacs, more MacBooks, More minis and Pros is what I like. Apple isn't here to cater to my wants and needs, but if they discontinued the iPhone and iPad, you wouldn't find a happier person on Earth.

Apple is no longer in the computer business, and that's why I can no longer support them.

)And yes, I realize I have the mindset of an eldery person stuck in the past. Apple needs to make money, technology needs to move forward, etc. I just don't like it is all.)

A woman after my own heart! I think I love you! If only you were 20 years older. (Alright, 10) :D

I bought an iPad and didn't like it, and recently sold it to help fund a 13" MBP. Sometimes I feel like the only one in the world who doesn't like the iPad. I love my Mini and my MBP. Of course, I actually am a crotchety old computer geek. :)

You act like you can't buy a mac with a physical mouse and keyboard. What exactly are you upset about?

She's upset over the fact that it's no longer Apple Computer, and most of their focus the past few years has been everything but Macs.
 

Tinyluph

macrumors regular
Dec 27, 2011
191
0
She's upset over the fact that it's no longer Apple Computer, and most of their focus the past few years has been everything but Macs.

I get that there's been some neglect, but I really can't imagine that the Mac would be leaps and bounds better than it already is if Apple had never produced the iPhone or iPad.

Also that would mean I'd have to use Windows Phone... or worse, Android. :confused:
 

Futhark

macrumors 65816
Jun 12, 2011
1,238
179
Northern Ireland
I was in the company of 2 friends, both I thought were iPhone owners, I happened to see he had a phone which I didn't recognise, it turned out to be a Sony Ericsson. I said to him didn't you have an iPhone before and I got the reply "OH NO !!! Apple are the ENEMY !!!" What's that all about?
 

elistan

macrumors 6502a
Jun 30, 2007
997
443
Denver/Boulder, CO
I'm not in a situation where I am able to view that video, but let me further explain my hasty response. Perhaps it is not Apple's fault that I dislike them. What I am used to is Macs being the focus of Apple's operations. The iPod was a nice change of pace. The iPhone took it too far, and the iPad is absolutely ridiculous. If this is where the future of computing is headed, I don't want a single part of it. I like a physical mouse and a physical keyboard. Touchscreens and cloud computing, I don't like. This seems to be where Apple is heading, and other manufacturers are staying much closer to home in my mind.

I know I'm only 18, and I should be excited for these new products that Apple is bringing out, but I really don't like them one bit. More iMacs, more MacBooks, More minis and Pros is what I like. Apple isn't here to cater to my wants and needs, but if they discontinued the iPhone and iPad, you wouldn't find a happier person on Earth.

Apple is no longer in the computer business, and that's why I can no longer support them.

)And yes, I realize I have the mindset of an eldery person stuck in the past. Apple needs to make money, technology needs to move forward, etc. I just don't like it is all.)

Apple introduced the iPod in 2001, when you were 7 or 8 years old. They introduced the Newton in 1993, before you were born, and produced it until 1998, when you were about four years old. I obviously don't know how much you used Macs or PCs prior to that, but for the most part, despite saying you're used to Macs being the focues of Apple's operations, for the majority of your life, and possibly for the entirety of you computer-using experience, Macs have not been Apple's only focus. (And prior to that, when Macs were Apple's major focus, at times they had serious operational difficulty, so its understandable their shift to portable devices...)

(Also, I'd say that an elderly person stuck in the past would welcome the cloud computing move - it much more closely mirrors the mainframe/dumb-terminal model of the past. :) )
 
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KnightWRX

macrumors Pentium
Jan 28, 2009
15,046
4
Quebec, Canada
Well, I agree actually :) - I was using the term in the way it was used in the previous posts to mean "non-Mac."

Even then, 1993 would be the year if you don't count the Apple I, Apple II or Lisa (which are also non-Mac products). ;)

If you don't want to include the Newton either, 1995 becomes it with the Apple Pippin.

Really, Apple has been a consumer electronics vendor since they started.
 

elistan

macrumors 6502a
Jun 30, 2007
997
443
Denver/Boulder, CO
Even then, 1993 would be the year if you don't count the Apple I, Apple II or Lisa (which are also non-Mac products). ;)

If you don't want to include the Newton either, 1995 becomes it with the Apple Pippin.

Really, Apple has been a consumer electronics vendor since they started.

Yes, good points, thank you. I'll amend my post to read: "Apple introduced the iPod in 2001, when you were 7 or 8 years old. They introduced the Newton in 1993, before you were born, and produced it until 1998, when you were about four years old. I obviously don't know how much [etc etc]" I'd also replace "Apple's focus" with "Apple's only focus."

I suppose I should also go through and clarify iMac vs Apple branded personal computers, but I feel too lazy for that right now. ;)
 
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JBazz

macrumors 6502
Apr 14, 2006
491
2
I personally dislike Apple because they have turned into a consumer electronics company, and are no longer about the product that brought them to where they are. Forget about the past, and you can forget about your future IMO.
I agree. When I bought my first iMac, apple was more of a boutique computer business. Now they are more of a mall experience. Not the same experience at all.
 

SkyBell

macrumors 604
Sep 7, 2006
6,606
226
Texas, unfortunately.
Most of these posts already have been replied to, but I'd like to put in my own input.
You act like you can't buy a mac with a physical mouse and keyboard. What exactly are you upset about?
Today you can, but in 10 years? How about 15? Like I said, technology is going to move on and improve, but I'm stuck in the past. That's probably just me though.
A woman after my own heart! I think I love you! If only you were 20 years older. (Alright, 10) :D

I bought an iPad and didn't like it, and recently sold it to help fund a 13" MBP. Sometimes I feel like the only one in the world who doesn't like the iPad. I love my Mini and my MBP. Of course, I actually am a crotchety old computer geek. :)
Finally, someone who understands! :p Desktop computers are what I grew up with, and what I like. Laptops were a nice advancement, I own a few myself. But a smartphone is about as far as I'll go into new tech these days.



She's upset over the fact that it's no longer Apple Computer, and most of their focus the past few years has been everything but Macs.
Precisely. Sure, Macs are still around, but just for how long? They've been neglected more and more year after year since the iPhone arrived, and I can't see a reversal of that coming... well, ever.

When has Apple not been a consumer electronics company ?
Don't know about you or anyone else for that matter, but I do not define a computer as "consumer electronics."
Apple introduced the iPod in 2001, when you were 7 or 8 years old. They introduced the Newton in 1993, before you were born, and produced it until 1998, when you were about four years old. I obviously don't know how much you used Macs or PCs prior to that, but for the most part, despite saying you're used to Macs being the focues of Apple's operations, for the majority of your life, and possibly for the entirety of you computer-using experience, Macs have not been Apple's only focus. (And prior to that, when Macs were Apple's major focus, at times they had serious operational difficulty, so its understandable their shift to portable devices...)
They've had little spin offs over the years, such as the Newton and the QuickTake, iPod, etc. That was cool, it was something different then just Macs. I wouldn't have such a problem with the iPhone and iPad if they weren't now Apple's main attractions. The iPod definitely was for a long time, but Macs were still a very large part of Apple's operations. Now, they're an afterthought. Apple still makes them, still updates them, still markets them. But much more attention is paid to the iPhone and iPad. That's my issue.

(Also, I'd say that an elderly person stuck in the past would welcome the cloud computing move - it much more closely mirrors the mainframe/dumb-terminal model of the past. :) )
Perhaps an elderly person who worked with computers during that time, yeah it might be kind of cool for them. ;)
 

tkermit

macrumors 68040
Feb 20, 2004
3,586
2,921
Don't know about you or anyone else for that matter, but I do not define a computer as "consumer electronics."

I have no idea how "consumer electronics" is properly defined, but the Mac project certainly had its beginning in the vision to build a computer specifically for the average consumer. I don't see why you couldn't say the same about the iPad for example.
 
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cerote

macrumors 6502a
Mar 2, 2009
843
269
Today you can, but in 10 years? How about 15? Like I said, technology is going to move on and improve, but I'm stuck in the past. That's probably just me though.

Finally, someone who understands! :p Desktop computers are what I grew up with, and what I like. Laptops were a nice advancement, I own a few myself. But a smartphone is about as far as I'll go into new tech these days.

I understand what your getting at but that's just not how it will be. Nothing technological will ever stay the same as you grew up on. And as progresses faster and faster many people will not even grow up on the same things at all. I grew up on wired controllers and wired keyboards and dial-up. You grew up on wireless controllers and keyboards and broadband. Current generation is growing up on touch screen and smart HDTVs and cell internet.

Same was probably said about cars, telephones, electricity, etc. But no matter how much we fight technology it is what progresses the human race further. Each step is nessecary step towards a better tech.

I wish some things would stay the same but I understand why they have to change.
 

vvswarup

macrumors 6502a
Jul 21, 2010
544
225
I personally dislike Apple because they have turned into a consumer electronics company, and are no longer about the product that brought them to where they are. Forget about the past, and you can forget about your future IMO.

Wrong! Businesses have to diversify and that's what Apple did. Apple used to make computers. They expanded into music players. They then diversified into smartphones. Recently, they got into tablets. Music players, smartphones, and tablets can be grouped into mobile devices.

It just so happened that mobile devices accounted for a growing share of Apple's revenues and they've reached a point where mobile has accounted for over half of Apple's revenues.
 

KnightWRX

macrumors Pentium
Jan 28, 2009
15,046
4
Quebec, Canada
Don't know about you or anyone else for that matter, but I do not define a computer as "consumer electronics."

I don't know how you define consumer electronics, but a computer sure as heck is electronic in nature, and as made by Apple, it's sold to consumers.

Let's go one step further, if you don't define a computer as "consumer electronics", why then do you classify the iPad, iPhone and other such computers as consumer electronics ?
 

Dr McKay

macrumors 68040
Aug 11, 2010
3,523
227
Kirkland
The jerk lady in tech support (white) lied to me, and raised her voice to me.

Consumer Relations (or whatever team it was I talked to) defended her actions.

That is why I hate Apple.

Ive had to ring Apple support on a few occassions, and they were nothing but kind, friendly and helpful to me. When I'm buying a product over the phone, by the end of the phone call I feel so comfortable with the guy I feel like I could buy him a beer at the bar :D

I don't hate Apple products, I love my iPhone and my iPad, and I routinely give OS X a chance to see if I like it, (Had to use Tiger in College for video and photo editing, tried Leopard and Lion) but I just feel more at home in Windows and I'm happy with it.

The only thing I "hate" is the elitist snobby fanboys. My first experience with one was at college, there was an Apple fan that was so elitist that he'd point and snigger if anyone brought their PC laptop into class to do anything on it. He'd go over right away asking questions like:

"Why don't you get a mac, you'd have done that faster on one"
"Why are you using that PC? Don't you know PC stands for Piece of Crap?"

If your PC showed any signs of trouble, like an application crashed, he'd walk over with the smuggest face you've ever seen and say "Now if you had a Mac, that wouldnt have happened, because Macs can't crash" Once I plugged my laptop into my Mac Pro at College via ethernet to transfer files, and he genuinely got angry, started shouting and screaming that I'd "polluted" the Mac Pro by plugging in my "dirty, filthy PC".

The ironic thing was that the Mac Pros in my class were so crash prone, Final Cut would always conk out during rendering and crash, often taking the whole Mac with it. Endless black box of death errors, and he'd say

"But technically OS X isnt crashing! It's just a system stop!"

As a result of putting up with this douchebag for 2 years, when ever someone asks me why I don't use a Mac, or blindly claims one would be "better" with no evidence, it bothers me.

I hate Apple for not purposly seeking me out to buy their products. :D I'm in my 30's now and only got my first Mac in 2010. I've wasted far too much of my life on Windows.

The funny thing is Apple email me so much trying to sell me various products that they automatically got flagged for spam by MobileMe :D
 
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