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Natzoo

macrumors 68020
Sep 16, 2014
2,016
646
you get an update this morning? Mine got to alaska and departed soon after. Good luck!
Same here. I think we are on the same flight! My ETA is now tomorrow. 2 day delay isn’t bad for a product that was supposed to arrive in 2 weeks
 

hhzhao

macrumors regular
Sep 25, 2018
108
91
Northeast Ohio
Finally, I started to see the light in other end of the tunnel........ Here is my entire order timeline recap:

- Placed order on 9/14 evening East Time for three phones (two xs 512G and one max 512G)
- Two xs shipped on 9/19 via Sheng Zhen, China, One max shipped on 9/21 via Zheng Zhou, China
- Per Apple status, two xs will be delivered on 9/21 and max will be delivered on 9/25
- Two xs arrived at Anchorage, AK on 9/22, and UPS also stated they were missed plane and will be rescheduled for delivery. One max is still at Zheng Zhou, China
- Two xs arrived in Louisville, KY on early morning of 9/24, yet only one xs continued on to destination city for delivery
- One xs delivered on 9/25, another xs is out for delivery now (9/26)
- The max arrived in Anchorage, AK on 9/25, and UPS updated delivery date to 9/27

So, hope the 9/27 date will hold the truth.....
 

puck28

macrumors regular
Oct 11, 2016
108
17
Now my phone has arrived in Incheon, Korea. 7:36pm local time. Anyone else with my phone on this journey so far?
[doublepost=1537962357][/doublepost]
Oh, there you are. Cool.

Incheon, Korea here too......

Yep here I am....Next stop the U.S.!!!!!
 

Chstewart12

macrumors newbie
Sep 25, 2018
4
2
Same here. I think we are on the same flight! My ETA is now tomorrow. 2 day delay isn’t bad for a product that was supposed to arrive in 2 weeks
looks like it. i have the same delivery date as well. Enjoy your phone. Glad it wasn't too bad of a delay. Have a good rest of your week
 
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CarboysDesire

macrumors 6502a
Jun 9, 2008
818
276
Las Vegas
So this morning I got an email from Apple saying they wanted to talk to me about my delivery.

It was supposed to be delivered Friday and that didn’t happen. Then it was supposed to come Monday by 10:30 AM, and that surely did not happen.

I checked UPS tracking and it’s been sitting in Ontario Canada since Friday night, but it got there via Louisville Kentucky from Alaska??? Weird.

So I talked to Apple and guess what they told me? Absolutely nothing. I have no idea why they sent an email saying they wanted to discuss it with me because the person that I talked to had no****ingclue as to what was going on and no idea when my phone will be delivered.

I don’t know what to believe but I’m not checking or talking to anyone any more. It will arrive when it arrives but I will say that the joy has been sucked out of the whole thing LOL

This morning I spoke to both UPS and Apple again. Another hour on the phone, lol. And no one knows anything.

The phone is in Mississauga Ontario Canada since Friday night, they both say. Well no crap I know that.

They wanted to give me free ear pods (not air pods) or a case LOL. No thanks.

Long story short, if that’s possible at this point, is that a replacement phone is being shipped on the same order number. I should receive an update later today giving me a new delivery date. But the agent said it could likely be 1 to 2 weeks.

All I can do is laugh because this has been so ridiculous.
 
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AZhappyjack

Suspended
Jul 3, 2011
10,183
23,657
Happy Jack, AZ
This morning I spoke to both UPS and Apple again. Another hour on the phone, lol. And no one knows anything.

The phone is in Mississauga Ontario Canada since Friday night, they both say. Well no crap I know that.

They wanted to give me free ear pods (not air pods) or a case LOL. No thanks.

Long story short, if that’s possible at this point, is that a replacement phone is being shipped on the same order number. I should receive an update later today giving me a new delivery date. But the agent said it could likely be 1 to 2 weeks.

All I can do is laugh because this has been so ridiculous.

If you suspect a replacement is en route, you can check the serial on the original (apple.com, check your orders then click 'show invoice') which will show the original serial number... then compare that against what you actually get... of course, if they've already shipped a replacement, they may have updated your invoice info, as well.
 

Natzoo

macrumors 68020
Sep 16, 2014
2,016
646
looks like it. i have the same delivery date as well. Enjoy your phone. Glad it wasn't too bad of a delay. Have a good rest of your week
You too!! Let me know how you like it, I’m debating whether to keep it or not, since my 7+ works fine. But the OLED screen was the reason and the screen size. I shall do a side by side comparison when it comes. Also what case did you get for your phone?
 

ericgtr12

macrumors 68000
Mar 19, 2015
1,774
12,175
I ordered my Silver XS Max (64GB) on Tuesday morning (the 25th) and I just got a text saying it has shipped and will be arriving by October 2nd.
 

puck28

macrumors regular
Oct 11, 2016
108
17
My IUP Trade in kit just showed up. Now just waiting for my phone which is on its way to Alaska via Incheon.
 

DotCom2

macrumors 603
Feb 22, 2009
6,320
5,632
I ordered my Silver XS Max (64GB) on Tuesday morning (the 25th) and I just got a text saying it has shipped and will be arriving by October 2nd.
I ordered the same only I ordered on the 24th and mine is coming Oct 1st so it looks like they are very much on schedule from order date.
 
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puck28

macrumors regular
Oct 11, 2016
108
17
My phone at 1:12PM cleared customs but thedelivery date went from the 28th to Tentative.
 

CarboysDesire

macrumors 6502a
Jun 9, 2008
818
276
Las Vegas
If you suspect a replacement is en route, you can check the serial on the original (apple.com, check your orders then click 'show invoice') which will show the original serial number... then compare that against what you actually get... of course, if they've already shipped a replacement, they may have updated your invoice info, as well.

Thank you. But I’m quite sure what the point would be. Are you thinking it won’t be a replacement but the original? And if so I’m not sure it matters.
 

CodeSpyder

macrumors 68000
Jun 23, 2010
1,949
1,959
Orlando, FL
A5D8875D-FC03-4861-9144-C3E75E982B26.jpeg
How do you like this? Two import scans! What gives?
 

puck28

macrumors regular
Oct 11, 2016
108
17
This group has sure quieted down. Anyway my phone arrived in Alaska at 12:33. Looks like it is on UPS99 which will be taking off to Louisville in 45 minutes.
 

manofsteel7

macrumors member
Sep 16, 2016
65
31
This group has sure quieted down. Anyway my phone arrived in Alaska at 12:33. Looks like it is on UPS99 which will be taking off to Louisville in 45 minutes.
Mine also arrived in Alaska at 12:33pm. If it really takes off to Louisville in 45 minutes, it could possibly be delivered tomorrow. This is going really fast.
 

puck28

macrumors regular
Oct 11, 2016
108
17
Mine also arrived in Alaska at 12:33pm. If it really takes off to Louisville in 45 minutes, it could possibly be delivered tomorrow. This is going really fast.

That is what I am wondering myself. Mine is going to Los Angeles after Louisville, where is yours? According to Flight Aware the next flight from Louisville to LAX is at 3:30AM with a landing in Los Angeles at 4:35AM tomorrow. Which would hopefully mean it will be at the UPS hub ready to pick up tomorrow at 8AM........That is if it doesn't get stuck in Louisville for a day........
 

puck28

macrumors regular
Oct 11, 2016
108
17
Phone departed Anchoridge at 3:34. Not sure which UPS plane it is on as there were 5 taking off around the same time and there were some delays. Anyway it is on its way to Louisville....
 

puck28

macrumors regular
Oct 11, 2016
108
17
Ok this is weird. I got two Departure scans from Alaska. One at 3:34 and one at 4:04. My first UPS strangeness.
 

hhzhao

macrumors regular
Sep 25, 2018
108
91
Northeast Ohio
That is what I am wondering myself. Mine is going to Los Angeles after Louisville, where is yours? According to Flight Aware the next flight from Louisville to LAX is at 3:30AM with a landing in Los Angeles at 4:35AM tomorrow. Which would hopefully mean it will be at the UPS hub ready to pick up tomorrow at 8AM........That is if it doesn't get stuck in Louisville for a day........
Actually there are three flight from Anchorage to Louisville at about same time, UPS105, UPS109, UPS99. They are all arriving between 11:45pm to 12:50am. I am waiting for my last one (max), currently showing for tomorrow delivery. Mine showing Anchorage departure scan at 4:45pm (EDT). Hopefully on one of these flights.
 

Nanotyrns

macrumors 65816
Sep 16, 2012
1,443
1,478
Denver
This morning I spoke to both UPS and Apple again. Another hour on the phone, lol. And no one knows anything.

The phone is in Mississauga Ontario Canada since Friday night, they both say. Well no crap I know that.

They wanted to give me free ear pods (not air pods) or a case LOL. No thanks.

Long story short, if that’s possible at this point, is that a replacement phone is being shipped on the same order number. I should receive an update later today giving me a new delivery date. But the agent said it could likely be 1 to 2 weeks.

All I can do is laugh because this has been so ridiculous.
They wanted to give you some free EarPods? Like the ones that are already in the box with the phone? OMG that's ridiculous.
I think I remember a former Apple employee saying that when Steve Jobs was alive they pretty much had carte blanche to make a customer happy. I even got a new iPhone 1st Gen well out of warranty when the data just stopped working. He said though that now they don't have nearly as much authority to 'make it right' as they used to.
[doublepost=1538022234][/doublepost]
Well probably more than 1 or 2 days? Both apple and ups really didn't prepare for this at all, why cant they use fedex
When we heard this in the days leading up to launch we pretty much figured that this is boiler-plate nonsense that they regurgitate whenever they are challenged on tracking. There's no way UPS told Apple "Sorry you're shipping too much we have to hold some of your orders back." They know exactly how many to expect.
 

ireadblitz

macrumors member
Nov 15, 2016
66
71
Phone was originally scheduled to be delivered 09/25. Then date changed to Fri 09/28. Just got an update saying it will be at my house tomorrow 09/27!
 

puck28

macrumors regular
Oct 11, 2016
108
17
Actually there are three flight from Anchorage to Louisville at about same time, UPS105, UPS109, UPS99. They are all arriving between 11:45pm to 12:50am. I am waiting for my last one (max), currently showing for tomorrow delivery. Mine showing Anchorage departure scan at 4:45pm (EDT). Hopefully on one of these flights.

2 of the 3 planes have just landed and are taxiing while the 3rd plane will be landing in about 30 minutes. Will see which my phone is on in a bit.
[doublepost=1538026774][/doublepost]1:19AM arrived in Louisville. Still says Friday for delivery. I hope that changes to tomorrow...
 

puck28

macrumors regular
Oct 11, 2016
108
17
My phone was scheduled for 9/28 delivery just had an import scan in Louisville and a rescheduled delivery date of tomorrow.....

Update: The plane from Louisville to Los Angeles took off 20+ minutes ago. My phone must be on it, even though I haven't gotten an deportee Louisville scan. It is the only UPS flight from Louisville to Los Angeles, where I would have delivery tomorrow. The next flight for this route is not until 4pm.
 
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