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Have you encountered bugs in the Apple Music App/Service?


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the whole company is taking a turn for the worse over the past years. more more more and more bugs in everything that is getting released.
Would hate the call on steve jobs but seriously, apple was my apple when steve was there. he just did NOT accept bad stuff. it needed to WORK. and work WELL.
People need to let go of this nostalgic nonsense. It was Steve Jobs not Tim Cook who told us that we're "holding it wrong". That snafu was much worse than all Apple Music bugs put together so far. Yes, Apple is not living up to its "It just works" promise, but that is not a new development.
 
Are Apple really that scared of Tidal, Spotify or whoever for the core members to justify releasing this BOTCHED product so fast?

Anyone else feel like it was just yesterday we were reading about 'rumors' involving Apple trying to get record partnerships? They've had Beats since August and somehow in the span of 9-10 months they've actually degraded the overall quality of the original platform they purchased.

I would have rather waited a few more months for an Apple Music debut with iOS 9. Maybe that way they would have worked things out with the people that don't want their music on AM before rudely removing it without notice:

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Worked fine yesterday but apparently Tame Impala don't like Apple Music. Terrible.

i thought greyed out means its from iTunes Match as in your "own" and the actual colored ones are Apple Music "DRM" files
 
I feel like Apple should release an iOS 8.4.1 to fix some of these problems, yesterday I encountered an issue where I had to restart my phone for Apple Music to play anything, even offline stuff, as I would click the play button, and it would just not do anything. Closed the app by doing the swiping up thing, and nothing so eventually restarted the whole phone. From there it started working.

Overall however we seem to have a case where Apple seems to still be working out the kinks, much of which I am sure are server-side so I am hopeful that they can do this more speedily. I think they're probably reluctant to release a .x.x software update only because it attracts the attention of the press and before we know it "Apple release fixes for Apple Music's unmitigated disaster" (however I am a believer that press scrutiny is a good thing for companies as it does keep the standards up)...many of these issues seem to be iCloud related, not necessarily something that can be fixed client-side.

My biggest gripe is still the delay in the time the song takes to start playing after you tap it. I mean Spotify got it right, so I would expect Apple will follow suit. If I look in the crash logs of my phone, the Music app is generating some logs, so at least we can hope Apple will receive this and make something of it.
 
People need to let go of this nostalgic nonsense. It was Steve Jobs not Tim Cook who told us that we're "holding it wrong". That snafu was much worse than all Apple Music bugs put together so far. Yes, Apple is not living up to its "It just works" promise, but that is not a new development.
He may defend the company with stopid talk but at least he got us good quality control, unlike after he passed away. Its clear it was steve who made it all happen.
I just want the times back where everything worked.
 
He may defend the company with stopid talk but at least he got us good quality control, unlike after he passed away. Its clear it was steve who made it all happen.
I just want the times back where everything worked.

The company has grown a lot since his passing, and Apple has rather increased it's product range, 2 iPhones released a year, 3 variations of the laptop again, and several new services. I imagine this has put pressure on QC.

Would Apple be better if they had remained with a smaller, tighter product range? Maybe, but companies who don't grow often die, particularly in the tech field. I imagine Mr Cook and his fellows up at HQ aren't particularly interested in waiting around to find out.

The conundrum is this: don't grow, and be accused of "not innovating anymore" or grow, and risk releasing poor products, but at the sametime gain the chance to do something spectacular.

There is still some solid talent there, and people forget not everything Steve did was particularly brilliant, if I think back to Ping, and my least favourite operating system, Lion, was riddled with problems, all done under Steve's watch. I look at it like this: the relation between risk of failure/imperfections is directly related to how innovative the company is wanting to be. The iPad was said to be doomed when it first came out, then we all got one, and can't live without it although arguably nobody needs an iPad.

Just my opinion however, I promise, I'm not trying to bash anyone or anything that's been said here. :)
 
He may defend the company with stopid talk but at least he got us good quality control, unlike after he passed away. Its clear it was steve who made it all happen.
I just want the times back where everything worked.
Like I said, these times never existed. The iPhone 4 didn't work, unless you held it in a really weird way. I could not place any phone calls from my home without a bumper. That was bad quality control. By Steve Jobs.

Or has everyone forgotten the MobileMe launch? That one even got one of the few public apologies from the Jobs era. I am sure I can still find forum posts from that time that would read exactly like what is now being written about Apple Music.

Steve Jobs paid a lot of attention to details. But that this automatically translated into generally higher-quality products is a myth.
 
Turning on iCloud music in in iTunes 12.2 completely wrecked my library, I have missing files, missing artwork, duplicate albums and orphaned tracks. To say I am pissed off is an understatement.
 
I'm with the 90% here - I experienced some bugs, but nothing show-stopping. Noticeably:

- iCloud Music Library uploaded my ~3k local tracks (not much, I know) and the only thing it messed up was my custom artwork. Most times it would just default to the iTunes Store one, and other times it was dead wrong. Two albums would just not load their artwork, so I deleted my version and just went with the Apple Music one (they were recent, so no problem there). It did upload B-Sides/Demos from my favorite artists and kept the artwork intact, which I thought was really great (never had used iTunes Match prior to AM's "Match" feature). Also my Japanese game soundtracks uploaded with no issue. Seems like everything not on the iTunes Store it has no issues with.

- I can't add Beats 1 tracks to my music on iTunes 12.2, only on the iOS app.

Apart from that, everything is working pretty much great. I'm happy so far. I just wish the iOS version had crossfade, as I use that on iTunes and it works very well.
 
Here is an obvious one - no duplicate song warning.
Opposite problem, when I enabled iCloud Music Library on an existing library, it started duplicating tracks on its own at random, except the duplicates were different songs with the same metadeta.

Bugs on a fresh library:

Music just isn't syncing automatically to my iOS devices. I added a bunch of songs from Apple Music to my music library on iTunes, added a few to playlists, and they did not automatically appear on my iPad or iPhone. I had to turn off iCloud Music and turn it back on for it to resync. And I waited hours.

Making a playlist available for offline use on my iPhone forces it to download not only the songs on the playlist (which makes sense), but it would download 30 other songs at random too.

This is a cluster**** of epic proportions.
 
What exactly is the point of betas? Apple clearly doesn't understand how betas should work.

It's amazing how Google can release apps and have it work flawless, simply, and as intended without doing all these public betas. I hate to say it but Google is now the definition of "it just works".
 
I haven't had any library issues, duplicating or disappearing tracks or any corruption, and the few things I've done in Apple Music so far (loved stuff, added albums and playlists to MyMusic) have synced across Mac, iPhone and iPad.

I wonder whether people with library issues were using iTunes Match previously. I was (still am), maybe that has made my library cloud-ready?
 
If this is anything like the Beats launch (which was basically unusable for the first week), it will figure itself out after some server updates and a client update or two. Not that this is an excuse, but considering the model is probably similar I'm expecting the same.
 
Major reproducible bug: When I go to an artist page on my iPad Air 2, it first loads a page with small album icons. Everything seems to work fine there. After a few seconds, it does a re-layout with larger album pictures. Nothing works there at all, or at least everything is extremely slow. I can't tap on a song or an album anymore (well, I can tap on it, but the app ignores the tap).

From there on, it's all downhill. After visiting an artist page, hardly anything works anymore in the Music app. I have to kill it then, or after a little while, it decides to commit suicide and crashes.

Anyone else who has this? If this is a general issue, then I really have to wonder how this went through testing.

I want to second all of this and add that if you go to the artists page on an iPad Air 2, it's just really herky jerky. This is my first experience on the iPad Air 2 where an app just jerks and feels slow. Then you try to click on an album or artist, nothing happens. Then the app crashes altogether. Also, after awhile the related artists on the right will briefly become solid colors.

Also, why is Apple going to make a playlist of a group of songs and not have all of the songs playable? For example:

image.jpg


Here is an Apple curated playlist. Half the songs are greyed out.

I was all ready to cancel my Spotify account and use Apple Music, but these bugs are obviously unacceptable. Now I'll keep Spotify and just use Apple Music to stream my iTunes songs to my iPad which does work. And if the bugs aren't fixed by the time the trial is up, well at least Spotify actually plays a song when you want it to.
 
If this is anything like the Beats launch (which was basically unusable for the first week), it will figure itself out after some server updates and a client update or two. Not that this is an excuse, but considering the model is probably similar I'm expecting the same.
A week in the cooker isn't going to change the fact that iTunes is horrendous. It actually hinders users from getting to the music they want. How Apple thought this thing was ready for primetime is beyond me. Spotify is right to not sweat this.
 
A week in the cooker isn't going to change the fact that iTunes is horrendous. It actually hinders users from getting to the music they want. How Apple thought this thing was ready for primetime is beyond me. Spotify is right to not sweat this.

Spotify's client isn't free of sin either though, they moved to 1.x of the software earlier this year, and ripped out loads of features and said "it's coming back"...I mean I get the idea of streamlining something, but Spotify actually released software without some of the most basic of functions. One quick look on the Spotify community pages, and people really took up the metaphorical pitchforks and torches over this issue.

That said, I do agree with you, iTunes can be quite bad, but hopefully this service will push Apple to improve things... :)
 
I had Apple Music and iCloud switched on - I switched both of them off and after switching both of them on again, the graphics of the bands at the top aren't visible.

Next thing is, the similar artists when iCloud is off, aren't working OK - you can click on them but they link to main page of my library.
 
What exactly is the point of betas? Apple clearly doesn't understand how betas should work.

It's amazing how Google can release apps and have it work flawless, simply, and as intended without doing all these public betas. I hate to say it but Google is now the definition of "it just works".
Weird as I've had lots of problems with Google Play Music All Access lately, especially the iOS app, which is very unstable. In contrast, I've had relatively few issues with Apple Music these past two days, and I was expecting it to be considerably rougher. I also started with a relatively clean slate and I wonder if this is why it's been pretty smooth for me. I didn't carry my iTunes library into it and instead started a new, empty library into which I am adding only stuff that AM is lacking.
 
Anyone experienced missing songs on iTunes where 2 albums by the same artist may contain a song with the same name? Songs appear ok on iPhone but one is always missing on iTunes.
 
May I just add for completeness that for me the continuing lack of consideration for classical music is most disappointing, if somewhat expected. I'm always harbouring a silent hope that the issues below may one day get fixed by a new version of iTunes, and I had a glimmer of hope when Apple Music was announced, but alas it wasn't to be.

The way iTunes views music in terms of song/artist/album seems fundamentally incompatible with the way classical music is referred to. Here, the primary determinants are – in decreasing order – composer, work, movement, performer (which can be an attribute of either work or movement). There are albums, too, of course, but when they contain more than one work by a composer they are always compilations, assembled by the label or performer. They represent the physical recordings as sold on CDs or LPs and are somewhat orthogonal to the way classical music is viewed and organised.

Works very frequently consist of multiple movements or parts. Those end up being referred to as songs in iTunes (regardless of whether anybody actually sings). There are literally thousands of movements called I. Allegro in my library, hundreds by certain single composers alone. Artists in iTunes lingo are always the performers of a work on the given recording, which often leaves you in the dark as to who the composer is when tracks are playing. For example, right now on the Classical radio station there is a piece playing called Violin Concerto in E Minor Op.64: II. Andante. The also displayed album name is Mendelssohn & Bruch: Violin Concertos, artist is Nigel Kennedy. This is both too much and not enough information. The song name is way too long, and if you haven't heard the violin concertos by Mendelssohn or Bruch before you're left guessing which composer's piece you're listening to.

The song/artist/album tagging scheme leads to absurdly long movement names sometimes, when the tagger tried to work around this deficiency and encode everything into the title: Bach: Concerto In D Minor For 2 Violins, BWV 1043, "Double" - 2. Largo Ma Non Tanto. All of that is the song title.

There is a composer tag that can be used for searching, making playlist etc., however it is never shown in any Now Playing display, on any device.

What is sorely missing is another level of hierarchy, for the work. When shuffling classical music it would be desirable to shuffle by work, not song. When searching for works it would be desirable to get a list with works intact, in the right order, they way they were recorded, not a jumbled up and out of order list of movements from various recordings of the work (most classical music lovers own multiple recordings of the same works made by different performers).

What is the chance of this ever getting fixed? Very small.

I have taken to manually editing tags to conform to a scheme I made up for my own use, making use of the song name, artist, album, album artist, composer and grouping tags. This has served me reasonably well for years (apart of the manual effort of editing each and every track's tags), but with the advent of iTunes Match this has become a futile effort, since Match overwrites or wipes out tags of many (but not all) tracks indiscriminately, of albums I ripped myself from CD and manually tagged afterwards. Needless to say that the iTunes tagging is of poor quality, with lots of errors in spelling and fact, and of course not containing the information I had in my manual tags.

I don't see many people complaining about classical music being a square peg into the round hole that is iTunes, but it sure is causing me a lot of frustration.
I now don't listen to much classical music, although I love them.
However, for those Japanese songs, what iTunes made is also in very low quality. You may know Japanese can be written in アイエウオ form or あいえうお form. But no. ITunes store uses romaji form to write it! And for names of some songs, if the name has a meaning, they will use English to name the song rather than romaji!

I do know some of them is written in correct form, but not all. I wonder, if purchased content is worse than pirated content, why would spend that money to buy content with lower quality? Many torrent sites provide similar resources with relatively higher quality, and correct tags. If I buy CD, I can often get good quality songs, and edit the tag with correct information.

Ironically, same iTunes page, the result in Web browser and in iTunes are different. Hard to believe how those staff working on this. Are they testing software in a highly classified area with very limited amount of devices, fine tuned? If so, well.
 
Like I said, these times never existed. The iPhone 4 didn't work, unless you held it in a really weird way. I could not place any phone calls from my home without a bumper. That was bad quality control. By Steve Jobs.

Or has everyone forgotten the MobileMe launch? That one even got one of the few public apologies from the Jobs era. I am sure I can still find forum posts from that time that would read exactly like what is now being written about Apple Music.

Steve Jobs paid a lot of attention to details. But that this automatically translated into generally higher-quality products is a myth.
i see what you mean and some valid points there, but still compare what you had then with what you had now. i never had that iphone 4 problem by the way. tried to do it on purpose at different area's but never could get bad signal.
But now! Apple TV stops playing sometimes or doesnt load. a restart of the device fixes it. iOS Apps that are closed fast after starting them sometimes open again by themself. iPad Air 2 random reboots, touch ID that suddenly does not reconise your finger out of nowwhere, and after entering your passcode it works again like normal. Safari saying
"A problem occured with this webpage so it was reloaded".
And now apple music.

Thats just out of my head, there are alot more if i start thinking or googling them.
 
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Basically any new software Apple releases lately as "BETA" is more of an "ALPHA". The public release has become the new "BETA" I dont care if its a new service. Make it separate and integrate it when its virtually bug-free. This is iOS 8.4 and many of us are experiencing issues that make this feel like 8.0.0. It's a joke. Glad we can roll back while its still possible.

And to anyone say they have NO ISSUES. I challenge you to use the music app and your device on and off for hours, not a few minutes. I thought things may have been back to normal this morning when I used the app for a few hours. Then after about 4 hours the stuttering and sluggishness was back when exiting the app or waking my device or scrolling around when the track changed. Theres obviously a memory leak going on or a total hogging of resources going on during these periods of lag.
Apple software development quality is out of control.
No one knows how Phil Schiller, Craig, and eddy cue would think when they see such comments in here.

First iOS 9 beta destroys iPad mini. Second beta everything back to normal, but not expected level.

Anyway, I have my own reason to refuse apple music. I may pay for movie and songs, but no apple music.
 
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Apple software development quality is out of control.
No one knows how Phil Schiller, Craig, and eddy cue would think when they see such comments in here.

First iOS 9 beta destroys iPad mini. Second beta everything back to normal, but not expected level.

Anyway, I have my own reason to refuse apple music. I may pay for movie and songs, but no apple music.

It does feel a bit sloppy recently
 
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