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Mojo8791

macrumors member
Jul 7, 2020
31
44
I only received a label to return my trade in. It was addressed to a 56901 zip code. There were instructions on the return process in my box. There was also a form to sign and return. You might want to double check with ATT before sending it off.
[automerge]1603483819[/automerge]


My return label was for trade ins...
Specifically said, "do not use this label to return a new phone"
 

Gjwilly

macrumors 68040
May 1, 2011
3,216
701
SF Bay Area
My return label was for trade ins...

You’d better hope so.
FD7A2ED2-DB7D-4E88-964A-B7FBD84AB1C0.jpeg
 

Gjwilly

macrumors 68040
May 1, 2011
3,216
701
SF Bay Area
Is it an email sent from att about trade in? I didn't get any email from att about trade in....

Yes.
If you ordered through AT&T and answered yes to the trade-in question you should receive an e-mail.
My email came today even though my phone shipped yesterday.
 

cristinax321

macrumors regular
Sep 7, 2016
123
67
Los Angeles, CA
Mine showed up about 15 minutes ago and the box was so messed up. It looked like someone tried to take what was inside without taking all the tape off. The package inside was fine but it was super strange to see such a mess of a box.
 

Greg Hamilton

macrumors newbie
Oct 23, 2020
6
11
Texas
Just curious, has anyone had a surprise delivery today where their AT&T order status still says in progress?

I preordered 14 minutes in from AT&T when the Apple Store App got stuck completing my order. iPhone 12 Pro 128 Pacific Blue, still in progress 10/26 - 11/2. An AT&T chat supervisor told me today that the order would be delivered today. Then changed his mind later in the chat. Absolutely maddening.
 

firecop702

macrumors member
Sep 20, 2016
51
37
Just curious, has anyone had a surprise delivery today where their AT&T order status still says in progress?

I preordered 14 minutes in from AT&T when the Apple Store App got stuck completing my order. iPhone 12 Pro 128 Pacific Blue, still in progress 10/26 - 11/2. An AT&T chat supervisor told me today that the order would be delivered today. Then changed his mind later in the chat. Absolutely maddening.
From what I've noticed this specific configuration seems to be one that either AT&T received a crap ton of orders for, or that they just did not have. Most of those I have seen who got in early and haven't got them are this specific combination.
 
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Seth Matthews

macrumors 6502
Jun 1, 2015
481
265
The Ether
Mine was a "Next Trade In" so if may be a different situation.
I think I am like you...I am not doing the $800 trade-in deal, just the standard Next Trade In. I will be doing this for the Max pro in a couple of weeks. Would you mind sharing your exact steps so that I may benefit from your experience?
 

Vicente Reyna

macrumors newbie
Oct 23, 2020
1
1
Just curious, has anyone had a surprise delivery today where their AT&T order status still says in progress?

I preordered 14 minutes in from AT&T when the Apple Store App got stuck completing my order. iPhone 12 Pro 128 Pacific Blue, still in progress 10/26 - 11/2. An AT&T chat supervisor told me today that the order would be delivered today. Then changed his mind later in the chat. Absolutely maddening.
Yes. Did 2 separate orders on the 16th sent to different addresses. One iPhone 12, Blue, 64GB. The other iPhone 12 Pro, Pacific Blue, 128 GB. Both still say "in progress" on AT&T website and nothing at all in FedEx manager, but the regular 12 was just received. Still waiting on the 12 Pro.
 
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Ceez

macrumors newbie
Oct 22, 2020
23
13
Att is the worst! I can not stand them for pre orders. I just checked my local store and Apple has every model, color and GB size available for walk ins..... let’s start a movement. #ATTPreOrderDaWorst
Just got the email from my local Apple Store that my phone (12 Pro Gold), case, adapter and MagSafe charger, and screen protector are gonna be ready for pick up tomorrow morning. Now that’s top of the line service.
 
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mzd

macrumors 6502a
Jul 25, 2005
951
41
Wisconsin
My blue 12 was delivered. I actually think FedEx dropped it at a neighbor’s house. I saw the truck outside but he didn’t come to my house. Later in the afternoon we saw a package sitting outside our door and I never saw the FedEx truck again so I think the neighbor just ran it over.
 

Renho

macrumors 68030
Sep 15, 2014
2,797
1,413
SR, CA
Just got the email from my local Apple Store that my phone (12 Pro Gold), case, adapter and MagSafe charger, and screen protector are gonna be ready for pick up tomorrow morning. Now that’s top of the line service.

always use Apple!
 
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Danbrown521

macrumors regular
Jun 19, 2011
215
147
Lakeland, Fl
I was wondering has anyone ordered from apple but was on a ATT next installment plan? I have a iPhone 11 Pro Max that is eligible for a upgrade, and when comes time for pro Max preorders I don’t want to deal with same fiasco. I ordered my wife’s blue 12 pro 10/16 at 7:48 and got dates of 10/26-11/2.
 

nalakrub76

macrumors newbie
Oct 21, 2020
3
8
I was wondering has anyone ordered from apple but was on a ATT next installment plan? I have a iPhone 11 Pro Max that is eligible for a upgrade, and when comes time for pro Max preorders I don’t want to deal with same fiasco. I ordered my wife’s blue 12 pro 10/16 at 7:48 and got dates of 10/26-11/2.
Since ATT **** the bed on this launch - especially with the Pacific Blue 128GB Pro - I cancelled my preorder and reordered through Apple to pick up on Sunday. I was able to choose the installment plan with the Next upgrade option, so you should be good.
 
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Renho

macrumors 68030
Sep 15, 2014
2,797
1,413
SR, CA
I was wondering has anyone ordered from apple but was on a ATT next installment plan? I have a iPhone 11 Pro Max that is eligible for a upgrade, and when comes time for pro Max preorders I don’t want to deal with same fiasco. I ordered my wife’s blue 12 pro 10/16 at 7:48 and got dates of 10/26-11/2.
Yes I do every year with apple on a next plan!
 

Renho

macrumors 68030
Sep 15, 2014
2,797
1,413
SR, CA
You just take your phone into a ATT store? I’ve heard horror stories of phones getting lost on transit when mailed in.

I actually pay mine off then sell on Craigslist or swappa! Get an extra $200 versus trading it in.

but today with my daughters I am going into ATT store to trade in. Will never send in mail! Plus it’s quicker to your account.
 
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Ormonster

macrumors newbie
Sep 18, 2013
17
6
Massachusetts
I tried to be optimistic. I was ready to go at 8am est. I usually go through apple on pre-order day but the att site let me in and order my pb 12 pro 256 with no glitches. Delivery by oct 26 -nov 2. The order remained in progress all week (In fact it still says In Progress). I woke up with an email saying it is shipped.. with UPS? that's weird. ATT uses Fedex.

Looks like the delivery date was correct as UPS will be deliverying my phone on Monday. It's back to going through apple next time.
 

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Renho

macrumors 68030
Sep 15, 2014
2,797
1,413
SR, CA
I tried to be optimistic. I was ready to go at 8am est. I usually go through apple on pre-order day but the att site let me in and order my pb 12 pro 256 with no glitches. Delivery by oct 26 -nov 2. The order remained in progress all week (In fact it still says In Progress). I woke up with an email saying it is shipped.. with UPS? that's weird. ATT uses Fedex.

Looks like the delivery date was correct as UPS will be deliverying my phone on Monday. It's back to going through apple next time.
They send FedEx from their location in Texas. I have seen it from other locations to other shippers
 

BDwy27

macrumors regular
May 27, 2015
212
204
That's the case that comes with a magnetic vent mount right?
How well does the magnet work?
Can you still wirelessly charge through that case?

Magsafe still works with this case , also non MagSafe wireless chargers work too and yes the vent mount is very strong!
 
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Macshroomer

macrumors 65816
Dec 6, 2009
1,305
733
Just curious, has anyone had a surprise delivery today where their AT&T order status still says in progress?

Two days after the announcement, I got on a chat with ATT to figure out billing and all that jazz and ordered my 12 Pro 512GB in blue. I checked the status last night and it said prepping for shipment.

To my surprise, it showed up today!
 
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