Ugh, the waiting game! They can put the upgrade back on ur account in no time once they Inspect phone. It’s just when they get it to inspect it is the question. Or you can always pay for the phone in full if ur upgrade doesn’t come back on in time!
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Carrier AT&T iPhone 12/12 Pro/Max Pre-Order/Order Status/Delivery Thread (2020)
- Thread starter Silent99
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Bro you got me feeling super anxious now haha. 😁 No seriously thanks for the heads up. I will track the package daily and then once they receive it I will bother them till it’s settled haha. Last time I mail a phone a back to them that’s for sure.
Did anyone else who ended up going to Best Buy end up getting a phone without a sim in it? They had to give me an ATT sim to use with it. In my experience “att“ models always have the sim preinserted, so did i end up with an unlocked sim free phone?
All the big box stores use sim free versions so they only have to keep one model in stock and can activate for any carrier.
AT&T doesn't seem to properly prioritize orders: case in point, I ordered an iPhone 12 Pro 256 GB Graphite in-store very late (two days ago; Oct 26th) and I just moved to "Preparing to ship" today. How can they leave others behind at "In progress"?
Or, judging by recent replies, maybe AT&T just received a batch of phones? This would be the best outcome and hopefully they've prioritized orders so many should be moving to "Preparing to ship" soon.
Or maybe this shipment has "extra" from the cancelled orders?
Or the online tracker isn't accurate?
Or, judging by recent replies, maybe AT&T just received a batch of phones? This would be the best outcome and hopefully they've prioritized orders so many should be moving to "Preparing to ship" soon.
Or maybe this shipment has "extra" from the cancelled orders?
Or the online tracker isn't accurate?
Wow. I ordered the 17th morning and still in progress. Seems like Premier customers are always last.
Shipped today, arriving tomorrow 10/29. Much earlier than the quoted ship dates. No complaints since I waited 2 days to pre-order.
Really glad to hear your phone shipped earlier than originally stated. I couldn't order my phone until launch day cause I have to go through my company. I don't think AT&T got my order until this Monday. I'm currently quoted 12/8-15. Seems like forever from now. Maybe I'll get it in November....
Yep: prioritization is broken and/or or there is a massive shipment coming (or some models are in higher demand?).
I just got the shipment notification for delivery tomorrow. Are in-store orders treated differently?
10/26: ordered in-store an iPhone 12 Pro 256 GB Graphite
10/27: status was “In progress”
10/28: status was “Preparing to ship”; FedEx Delivery Manager has a tracking number with Priority Overnight
10/29: expected delivery date
The shipment is from
Ingram Micro - DF08
501 Airtech Pkwy
Plainfield, IN, US, 46168
I’m hopeful this means there’s a large batch that’s come in recently for all the “In Progress” orders.
If it really arrives tomorrow, it’ll be ~20 to ~25 days earlier than AT&T estimated. Even in the two stores I went to, they estimated a 2-3 week delivery estimate.
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We have been trying to figure it out for years! And we came up with there is no reasoning!’ They are just ATT. Lol
Yes. I got a SIM card and device had no SIM. during Activation AT&T had the eSIM info so probably locked
I finally got somewhere with customer service today. The preorder for my 12 Pro was completed within 14 minutes of the opening of preorders. It only took me that long because I gave up on the Apple app, and switched to AT&T. However, like many others here, my phone didn’t arrive on launch day.
I wouldn’t have bothered calling AT&T for this, but I had an outstanding issue from July that I had been revisiting with them once per month. In July I switched to one of their new unlimited plans to take advantage of the teacher discount they advertised. They switched the plan, but failed to activate the discount. I turned in the paperwork, twice. Multiple agents confirmed the receipt of the paperwork, but for whatever reason the discount wasn’t applied. By now, they owed me approximately $120. I clocked almost 8 hours of calls and chats with this issue-not at all worth $120 (it’s just the principle).
While going through this again with them, I mentioned that the icing on the cake was the fact that my new phone didn’t ship per their advertised first come, first served policy. After much ado, the loyalty agents finally got my discount applied, submitted the refund for non-discounted service, and a credit for not shipping my iPhone 12 Pro on time as advertised.
I was actually shocked that they kind of admitted their shipping problems. Not all their chat agents, or loyalty agents are helpful. The one that finally submitted the refund did so because the previous loyalty agent promised to call me Monday to process the refund, and never called. They keep recordings of those calls, and I’m glad they do.
I wouldn’t have bothered calling AT&T for this, but I had an outstanding issue from July that I had been revisiting with them once per month. In July I switched to one of their new unlimited plans to take advantage of the teacher discount they advertised. They switched the plan, but failed to activate the discount. I turned in the paperwork, twice. Multiple agents confirmed the receipt of the paperwork, but for whatever reason the discount wasn’t applied. By now, they owed me approximately $120. I clocked almost 8 hours of calls and chats with this issue-not at all worth $120 (it’s just the principle).
While going through this again with them, I mentioned that the icing on the cake was the fact that my new phone didn’t ship per their advertised first come, first served policy. After much ado, the loyalty agents finally got my discount applied, submitted the refund for non-discounted service, and a credit for not shipping my iPhone 12 Pro on time as advertised.
I was actually shocked that they kind of admitted their shipping problems. Not all their chat agents, or loyalty agents are helpful. The one that finally submitted the refund did so because the previous loyalty agent promised to call me Monday to process the refund, and never called. They keep recordings of those calls, and I’m glad they do.
Shipped! Seems like there is movement for a lot of folks. Glad to hear it and enjoy your new phone/s. Until iPhone 13/14 . Chao!
Ugh, mine either wasn't loaded or wasn't scanned going on the truck. Still "at Local Fedex Facility" at 10am.
My 12 Pro 256GB (Graphite) was delivered this morning via FedEx. I genuinely hope this speed means more units have arrived for everyone waiting: it genuinely doesn't make sense why AT&T is moving so slowly on so many other orders.
Walked into an AT&T Store on Monday (10/26) and the phone was delivered before 12pm on Thursday (10/29); it shipped from Fort Worth, Texas, then to Indiana (where FedEx tracking started), and then to me.
I can say the online tracker is plain inaccurate, as it seems to be wrong in both directions:
AT&T claimed shipping date: Nov 16 to Nov 23
AT&T actual shipping date: 10/28
Actual delivery date: 10/29
Walked into an AT&T Store on Monday (10/26) and the phone was delivered before 12pm on Thursday (10/29); it shipped from Fort Worth, Texas, then to Indiana (where FedEx tracking started), and then to me.
I can say the online tracker is plain inaccurate, as it seems to be wrong in both directions:
AT&T claimed shipping date: Nov 16 to Nov 23
AT&T actual shipping date: 10/28
Actual delivery date: 10/29
And you can tell. At least for PB, Apple is a month faster. AT&T is mid to late Dec now. Sales will take a hit ones dates slip past Christmas
Agree always had some hassle ordering from AT&T or VZW. Always do Apple In Store anymore
same situation here - I sent the 12 back on Tuesday after fizzling out at the store - you can use the newgistics website to track when they get it. They also gave me this no to call to make sure they have it and to get the line freed up to do the upgrade for the 12PM: 866-267-4510 or 8779816741
Thanks for the numbers!
I'm tracking my package on the Pitney Bowes website. I mailed it from greater Boston last Friday. It left York, PA last night. Its final destination Fort Worth, TX. My hope is that they will receive it by early next week so that I can receive my refund and free up my account. I will never return a device in the mail ever again. This is taking way too long and it's stressful honestly given the pre-order is next Friday.