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Carrier AT&T iPhone 12/12 Pro/Max Pre-Order/Order Status/Delivery Thread (2020)

Tinmania said:
Ordered a blue iPhone 12 using the AT&T trade-in promo ($800, trading in an X). Received order confirmation and a delivery date of 10/23. BUT, no mention anywhere about that promo offer, or my trade. Three calls to AT&T and no help, other than "that does not show for me, let me transfer" (and never transfers). Am I the only one who has this happening? I'm about to cancel my order since everything I can check just shows I bought the phone at full price, with installments (i.e., no mention about the trade or promo).
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Isn’t it only the “pro” model gets the credit?
 
Tinmania said:
I'm on hold with a guy from "online order processing" and he is telling me my order shows no promotion. He wants to cancel my order and reorder it, since he is positive I won't get the promotion. I didn't want to take a chance so cancelled and reordered. This time was different. The first time the final page after ordering, the "What's next?" page, just showed step one, "Keep an eye on your inbox" and "Get ready for your new device" at the bottom. This time there was a step two, "Send us your trade-in."

Indeed the AT&T guy confirmed that on his end the new order does in fact show a promotion applied, and the trade-in. Alas, my new confirmation email shows a delivery date between 10/26 and 11/2 (ugh). Oh well, I do feel better since the guy from AT&T was relentless that the original order needed to be cancelled. I think he may be right. I'd rather wait another week than have to fight for a deal I had no proof about (this time I screenshotted everything and saved the final order page as a PDF).


Mike
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This appears to have happened to me too. I checked trade-in and all looked good at check out, but when I finally received the confirmation there is no mention of a trade-in and the installment amounts are the full price. I was hoping this was just a delay in processing the trade-in but now I’m worried it didn’t process. Their confirmation emails are completely unacceptable. I guess I will have to call customer service on monday.
Were you able to get the promotion worked out?
 
ecthomp said:
This appears to have happened to me too. I checked trade-in and all looked good at check out, but when I finally received the confirmation there is no mention of a trade-in and the installment amounts are the full price. I was hoping this was just a delay in processing the trade-in but now I’m worried it didn’t process. Their confirmation emails are completely unacceptable. I guess I will have to call customer service on monday.
Were you able to get the promotion worked out?
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I’m not concerned with it being on the confirmation email. There’s a website to log a trade in and get the same promo. If all else fails I’ll use that. https://tradein.att.com/
 
orangecrushv said:
I’m not concerned with it being on the confirmation email. There’s a website to log a trade in and get the same promo. If all else fails I’ll use that. https://tradein.att.com/
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when I tried that, it gives a lower amount and doesn’t show the full $800 promo trade-in value. That amount only seems to show up when you purchase a new phone so I’m hesitant to do that until I speak to customer service.

What I don’t like is that I was told I was purchasing at one price and then received an email that states something completely different with no record of what I agreed to buy. That is unacceptable customer service.

ETA: I went back to the trade-in site and saw there is a promo code to use to get the $800 deal (TRADEINOFFER20). I received the confirmation for the trade-in and took screenshots of everything this time so hopefully that works! Thanks!
 
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Garyhe23 said:
hi all,

Can someone help me to know if you have the same problem? I pre-ordered via ATT website with the $800 trade in, and it tells me I need to pay $10 a month for 30 installments. I got the email and the email does not say anything for trade in, it says I have to pay $32/month. Is it normal? Why the email does not contain any trade-in information?

Thanks a lot for any help!
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I got the same thing. We will be fine. I think everything will fix itself in a bit.
 
Eradik said:
I actually just replied to someone asking this haha. It's totally normal. The initial order page shows the price after the discount. But that doesn't become active until 1-2 billing cycles AFTER you trade your phone in. The email won't contain the trade in information because it hasn't been traded in yet, so it shows full price.

I've always just gone to the store and had them link the trade in to the line and it's always processed by my next bill or two, depending when they generated.
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Do you go to corporate to trade in or can you go to an authorized retailer?
 
Went to preparing to ship this AM.
Screen Shot 2020-10-17 at 7.20.47 AM.png
 
Ordered through AT&T Premier this morning at around 9 am central. Iphone 12 Pro 128GB in blue.

Order status is “In Progress” but looks like i’ll have it by launch day 😀
7866219B-5D95-4BC3-8C23-37D937620E64.jpeg
 
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Ktm.Moto said:
Ordered through AT&T Premier this morning at around 9 am central. Iphone 12 Pro 128GB in blue.

Order status is “In Progress” but looks like i’ll have it by launch day 😀View attachment 968170
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Wow! Nice I guess premier got a better hand .... I do have the FAN signature account but guess I don’t have any pull. I’m hoping my estimated dates lower from oct 26 - nov 2
 
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BDwy27 said:
Wow! Nice I guess premier got a better hand .... I do have the FAN signature account but guess I don’t have any pull. I’m hoping my estimated dates lower from oct 26 - nov 2
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It must be random because when I ordered the X through premier a few years ago, I ended up getting a late shipping date. Who knows 🤷🏻‍♂️
 
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Ktm.Moto said:
It must be random because when I ordered the X through premier a few years ago, I ended up getting a late shipping date. Who knows 🤷🏻‍♂️
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yeah, also weird people confirmed they ordered at 730 & 745 am EST still got October 26- noV 2 for pro version!
 
I understand getting excited and having it Oct 23rd vs. Oct 26. But in a month no one will care - everyone who wants one will have one. No one in my circle cares about my phone. It's not like the old days. I used to be as neurotic but stressing over 2-3 days for a phone that will be the hands of 200 million people seems like something I shouldn't do. Anyway, hope that provides some perspective for people getting stressed over this.
 
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For those wondering if you can trade in a phone to get a regular iPhone 12, I believe so, I have it under my account, I didn't do it, plus ATT tweeted it at me, that I can get iPhone 12 64GB for basically free with trade in, obviously 64GB is way way way too small for me. But it says for new and existing customers, get iPhone 12 for free.
 
JUCJ85 said:
For those wondering if you can trade in a phone to get a regular iPhone 12, I believe so, I have it under my account, I didn't do it, plus ATT tweeted it at me, that I can get iPhone 12 64GB for basically free with trade in, obviously 64GB is way way way too small for me. But it says for new and existing customers, get iPhone 12 for free.
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i thought 64gb would be too small for me too but i managed quite nicely with the 11 Pro.

Glad the 12 Pro starts at 128gb tho haha.
 
Ktm.Moto said:
Ordered through AT&T Premier this morning at around 9 am central. Iphone 12 Pro 128GB in blue.

Order status is “In Progress” but looks like i’ll have it by launch day 😀View attachment 968170
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That's odd, as I ordered the exact same phone, also via AT&T Premier, at 8am EST the day prior (26 hours earlier) and got estimated ship dates of Oct 23 - Oct 30...
 
DougN1 said:
That's odd, as I ordered the exact same phone, also via AT&T Premier, at 8am EST the day prior (26 hours earlier) and got estimated ship dates of Oct 23 - Oct 30...
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Just curious, what does it look like when you go on the ATT order status? In progress? I still have not gotten a tracking number
 
Ktm.Moto said:
Just curious, what does it look like when you go on the ATT order status? In progress? I still have not gotten a tracking number
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Im still in progress as well, it changed on Saturday I believe to "in progress" I believe it won't change until at least Monday or Tuesday to shipped if it does come on release date on October 23. I don't believe any updates would come on a Sunday.
 
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