Exactly what they did with me earlier in the week. Senior advisor called and told me I needed to replace the phone and went over my options. Now I'm going to Apple Store tomorrow.
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Buzzing / static sound coming from back of new iPhone 7 Plus
- Thread starter maxlind
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Looks like I will be heading the same way. Have they reserved a replacement for you or are just hoping they have stock when you get there?
They claimed they couldn't reserve one for me. Sis do have to go to Apple Store and have them examine the phone. Then they will order a replacement if they don't have one in stock and they in fact decide the phone needs to be replaced
Next time I should avoid coming on here after I get my phone 
Sadly this is proving to be a issue for me too, I decided not to check my phone to begin with as if I didn't hear it with normal use then I would be fine with it, in total silence I couldn't hear anything or even during phone calls, however problems arose when I went to play back live photos and videos I had taken indoors and sure enough there was ticking and hissing clearly audible with normal listening volume.
I don't know if anyone else has experienced this but it reminds me of when you run the front panel audio cables in a PC too close to power/data cables and then when you use headphones with that jack you can hear feedback from the activity of your PC, seems my recordings do pick up the same noise that I can only hear it when I put the back of my phone right up to my ear (this is only there if I play video back from a silent room at high volume) but they also seem to be picking up some kind of interference as well that manifests as pops and ticks that are much louder.
I saw Stephan Hackett who was one of the first to report it now has a new phone and apparently it's silent so I think I will wait a few days, maybe a week or two to see if any info comes out and hope Apple have fixed it in newer phones as my guess would be it's very much hardware related, I think if I tried to swap it out for a new one now it's very possible I will end up with another with the same issue.
Sadly this is proving to be a issue for me too, I decided not to check my phone to begin with as if I didn't hear it with normal use then I would be fine with it, in total silence I couldn't hear anything or even during phone calls, however problems arose when I went to play back live photos and videos I had taken indoors and sure enough there was ticking and hissing clearly audible with normal listening volume.
I don't know if anyone else has experienced this but it reminds me of when you run the front panel audio cables in a PC too close to power/data cables and then when you use headphones with that jack you can hear feedback from the activity of your PC, seems my recordings do pick up the same noise that I can only hear it when I put the back of my phone right up to my ear (this is only there if I play video back from a silent room at high volume) but they also seem to be picking up some kind of interference as well that manifests as pops and ticks that are much louder.
I saw Stephan Hackett who was one of the first to report it now has a new phone and apparently it's silent so I think I will wait a few days, maybe a week or two to see if any info comes out and hope Apple have fixed it in newer phones as my guess would be it's very much hardware related, I think if I tried to swap it out for a new one now it's very possible I will end up with another with the same issue.
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Record 15/20 seconds in a totally silent room and play it back. If you've got the hissing you'll hear it during playback quite clearly.
My first unit on preorder day had terrible hissing and buzzing, got a new one (exchanged) and the new one seems perfect. No buzzing.
There is hope... Could you please provide us with your new iPhone's place and week of manufacture? Just enter your iPhone's serial number here: http://sndeep.info/en.
Bought a 7 (not plus) last Friday. Have been following this thread and also the "yellow screen" thread with some interest. Have checked the screen and it has exactly the same color temp as my rMini just a little brighter under full brightness. It definitely does not look yellowish so I guess I was lucky when it comes to the screen.
Anyway, today I finally put the back of the phone to my ear... and yes it is hissing.
Then I got an idea... Maybe I should check my Sony Z3+ which I have had for over a year. Said and done. Guess what! It does also make this hissing sound! Just a little different in frequency and overall character. It is a little "smoother" but maybe also just a bit louder. When idle this phone makes some "squealing" sounds now and then, not directly the constantly ticking one as on the iPhone. The Sony phone also gets very warm very quickly so if you put the phone under load it is not very pleasant to hold it up against your ear for very long... To sum it up. Not sure what I should do with the iPhone. Since this hissing sound hasn't been an issue at all with the Sony phone for over a year I guess I will be fine keeping the iPhone, especially as the screen doesn't have the yellow tint at all. Actually, now it is just that irritating ticking that bothers me the most...
Just did some videos in a room with absolutely no ambient sound and listened to the playback. I could not hear any hissing or ticking in the recording when listening through the headphones. There are some ordinary microphone white noise but I guess that is expected. This is good news but strange at the same time because I have no problem hearing those sounds when sticking the back of the phone to my ear.
Record 15/20 seconds in a totally silent room and play it back. If you've got the hissing you'll hear it during playback quite clearly.
Got mine today no hissing issues on the restore .. I think I'm in the clear
Not necessarily... I did just that (see previous post) and could not hear anything in the recording but I hear the hissing when holding the back of the phone to my ear.
Got my phone (7 plus black) on Tuesday and it's buzzing pretty loudly. My phone also gets seriously hot when doing basic things like browsing/texting.
When I lock the phone and leave it a moment it stops, as soon as the phone wakes though it sounds like crickets as it starts up again.
This sucks. Hope my local stores have stock but I'm not holding much hope. Has everyone had theirs changed hassle free? And did you book a genius appointment or just go in?
When I lock the phone and leave it a moment it stops, as soon as the phone wakes though it sounds like crickets as it starts up again.
This sucks. Hope my local stores have stock but I'm not holding much hope. Has everyone had theirs changed hassle free? And did you book a genius appointment or just go in?
- General information
- Factory: F2L - China, Zhengzhou - Foxconn
- Year: 2016
- Week: 37 (12.09 - 18.09)
- Age: Infant
- Factory: F2L - China, Zhengzhou - Foxconn
- Year: 2016
- Week: 37 (12.09 - 18.09)
- Age: Infant
