Buzzing / static sound coming from back of new iPhone 7 Plus

[Richie2000]

I don't think any of the issues are gone.

Also off topic but how do we check which week our phone is

You can type your serial number in here to find out the build week:

http://sndeep.info/en

 

[shuravko]

Harware fixes can't be fast. They need to evaluate, found a solution, implement it, test and deploy to mass production.

If it's a new chip - it can be forever (monthes), if they can shut up that hissing bastard with duct tape or drop of glue - it can be faster

 

[imlynxy]

Harware fixes can't be fast. They need to evaluate, found a solution, implement it, test and deploy to mass production.

If it's a new chip - it can be forever (monthes), if they can shut up that hissing bastard with duct tape or drop of glue - it can be faster

or.... they can just simply install ios on Note7. BTW it also a nice phone.

Seriously in the industry they use epoxy or a type of concrete. Apple went with cheaper components this year icluding Intel modem.

What do you think , what week they have now in stock in their stores , new one, not replacement?

 

[SBruv]

I honestly think it's the mic. It's too sensitive and is picking up a lot of white noise. I like this phone a lot. I do not take that much video but an issue is an issue and if people are getting their phones replaced and the mic issue has gone then I don't know what to believe.

It's not white noise, or the sound of an over-gained mic preamp - it's interference. The mic is obviously involved, but 'it' is not the mic.

 

[MathersMahmood]

It's not white noise, or the sound of an over-gained mic preamp - it's interference. The mic is obviously involved, but 'it' is not the mic.

Well then its hard to pinpoint it and i wish the phone just didn't have this issue.

 

[imlynxy]

It's not white noise, or the sound of an over-gained mic preamp - it's interference. The mic is obviously involved, but 'it' is not the mic.

Apple helps me to improve me my knowledge physics and RF science. I hope I don't get a tuition fee from Citizens bank ))))

 

[shuravko]

This constant background noise can be fixed with SW by adjusting mic gain. That's not a big deal, but intermittent hiss from RF part - highly doubltly can be fixed. They need ether to sound insulate it or put other chip or passive elements on system board.

 

[MathersMahmood]

Why did they not test this!

 

[shuravko]

What do you think , what week they have now in stock in their stores , new one, not replacement?

I've got week 36 2 days ago. Some getting 38. Its lottery right now. It'd rather check serial to figure out before unboxing. But at this point we are not sure if 38 is hiss free.

 

[ShadowYYZ]

So one more time guys? How can you tell your build and yeah I can hear it on my Bluetooth lol. I mean the good, we got the phones the bad? Got to squish some bugs right

 

[mikizee]

So one more time guys? How can you tell your build and yeah I can hear it on my Bluetooth lol. I mean the good, we got the phones the bad? Got to squish some bugs right

type your serial number here-

http://sndeep.info/en

Mine has the buzzing and hiss that I can hear when its sitting on the couch next to me. But only did it when I was restoring a backup. It was LOUD. I can also hear it constantly, whether its in airplane mode or not, when I have my ear pressed against it. But I'm not concerned about that.
.
The real deal breaker for me is the loud white noise and whine that can be heard on videos I've filmed. And not even videos in quiet areas, its on all videos. Even ones with lots of noise. The 'pssshhhhhhh' noise can be heard louder than anything else. I'm pissed because 95% of the reason I got the 7+ was for the awesome camera.

I should add, audio quality on phone calls is nowhere near as good as the 6 too. On my carrier HD voice is available with compatible handsets, and one friend in particular also has a HD voice compatible handset. I noticed right away the first time I called him, his voice is not as clear anymore. Way worse than 6.

I should add - I'm a qualified audio engineer and used to own a video production business. So I'm not just random dude who has suddenly noticed that videos have white noise in the background.

I'm pretty sure its a combination of too high mic gain, but mostly, the mic that is in between the torch and camera is the one picking up all the RF interference from the components in that area.

 

[mfldmike]

Drove to the Apple Store Rosedale MN, to get a replacement...and sure enough, the sound is still prevalent.

It's funny, because I have an iPhone 7 128GB AT&T that doesn't make a peep...

 

[ShadowYYZ]

type your serial number here-

http://sndeep.info/en

Mine has the buzzing and hiss that I can hear when its sitting on the couch next to me. But only did it when I was restoring a backup. It was LOUD. I can also hear it constantly, whether its in airplane mode or not, when I have my ear pressed against it. But I'm not concerned about that.
.
The real deal breaker for me is the loud white noise and whine that can be heard on videos I've filmed. And not even videos in quiet areas, its on all videos. Even ones with lots of noise. The 'pssshhhhhhh' noise can be heard louder than anything else. I'm pissed because 95% of the reason I got the 7+ was for the awesome camera.

I should add, audio quality on phone calls is nowhere near as good as the 6 too. On my carrier HD voice is available with compatible handsets, and one friend in particular also has a HD voice compatible handset. I noticed right away the first time I called him, his voice is not as clear anymore. Way worse than 6.

I should add - I'm a qualified audio engineer and used to own a video production business. So I'm not just random dude who has suddenly noticed that videos have white noise in the background.

I'm pretty sure its a combination of too high mic gain, but mostly, the mic that is in between the torch and camera is the one picking up all the RF interference from the components in that area.

Yea, It's very strange... But thanks for info.. Should i just keep it and deal with it since i DOUBT, apple will have any jet black +? One of my friends has the 256gb version and she said its all good -_- I'm jelly lol
[doublepost=1474759106][/doublepost]

Drove to the Apple Store Rosedale MN, to get a replacement...and sure enough, the sound is still prevalent.

It's funny, because I have an iPhone 7 128GB AT&T that doesn't make a peep...

Did u have to bring the box and everything or they just gave u a replacement new phone?

 

[mfldmike]

I brought the box with everything...new in the box phone

 

[cc999]

I've got a hissing phone too (7+ 36 week). I'm not shure that there is any reason to return it until we can figure out how to check if device hiss-free. You can easily get new hissing phone + dust on camera or dead pixels or whatever. No trust in apple QC these days.

Best way is collect some statistics and figure out at which point they fixed it (if it's fixed yet). Staff at apple stores most probably unaware about this.

Looks like week 38 have mixed results, if it was fixed during this week, we should have hiss free 39.

And no way it's worth to go back to 6S because of hiss, battery life is so much better, photos is etc.

I have a week 37 Plus Matt Black and its absolutely perfect. Perfect screen and no hiss or clicking.
I really love the phone!

CC

 

[chillenandy321]

I have week 38 Plus Matte Black ATT network. Haven't heard any sounds. Fingers crossed

Edit: Its hissing but only under load

 

[Steviejobz]

Had my iPhone replaced today. New one has same issue.

Static / coil whine noise must be part of this new design. Also recording in silence = static sound during playback. Recording something normal, not really an issue. Moving on I guess....

 

[Sensamic]

I have week 38 Plus Matte Black ATT network. Haven't heard any sounds. Fingers crossed

You're hearing it wrong.

 

[metsjetsfan]

What if apple told all of us that the hissing was necessary for the device to function properly. Due to heat dissipation or something(making this up)

Would everyone here be satisfied?

And would everyone who didnt have the hiss all of sudden want returns??

 

[imlynxy]

Just got week 38 new from Apple store iPhone 7+ 256 black VZW. Same noise like my 37 week model. All the same, no magic here.
Really upset I like the phone, but I need video and this background noise makes the phone useless for me.

 

[appygirl82]

I've got week 36 2 days ago. Some getting 38. Its lottery right now. It'd rather check serial to figure out before unboxing. But at this point we are not sure if 38 is hiss free.

I have week 38 and it's definitely not hiss free

 

[jtwlbz]

Guys you guys wasting time exchanging it... just return it and wait..

 

[stlredbird]

Just got my plus. There is definitely and static/hissing type of noise when i put my ear to the back of it. Very unlike an appke product.

 

[dwd3885]

My two cents. Wait. Wait. Either return phone and use something else or keep phone and call Apple in a few months. It's not going to be fixed overnight and you'll be going through exchange hell over and over again.

 

[stlredbird]

My two cents. Wait. Wait. Either return phone and use something else or keep phone and call Apple in a few months. It's not going to be fixed overnight and you'll be going through exchange hell over and over again.

Agree. I'll wait for whenever the fix they come up with