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Buzzing / static sound coming from back of new iPhone 7 Plus
- Thread starter maxlind
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Finally got around to opening my 7 plus att 256 gb that was delivered on Saturday. It suffers from this same hissing sound.
Apple emailed me today about picking up my new replacement iPhone 7 Plus, (due to the camera hiss noise) I'm gonna bring my Mac in and restore from backup and do this all on Friday when I go to pick it up because honestly I don't want the processor hiss if this one adds an issue at the absence of another I'd rather wait it out
How did you manage to reserve a replacement? Just called the store? or did you email them?
No it's not that loud. What I mean is that when I do that and put the back of the phone to my ear I can hear it, without unlocking the phone and running any apps. I realise I should have mentioned that in my post, I can see how it can be misread as meaning just holding the phone up in front of me the noise is apparent. That's not the case.
The noise does come through in video taken in a quiet room, but it's not overly noticeable, possibly due to the white noise also coming through fairly loud. A video with people talking and other noises, I doubt you'd hear the buzz/crackle at all.
Apple warranty is worldwide mate. Take it to any Apple Store.
Here is the latest on my experience. I am now on #4 256gb Matte Black plus.
I am going to give up on replacements as I have one which sounds like it is the best I will get for now.
However there is definitely a problem with these phones. Cannot deny that. I tried a sample in store and all but one had buzzing sounds....
In my situation, I just used iStocknow to find stock in London during the day, no need to check at 6am. Was very simple to find them. I went in store and explained the situation and exchanged under the 14 day returns they do here in the UK. Kudos to the stores, they have been excellent in all my exchanges.
- First one was the worse. I could hear the buzzing from a foot away on my desk, was awful
- Second and third less loud, but could hear it up close
- Fourth one (picked up yesterday) has very little / zero buzz even under load. I am not actually sure if what I hear is ambient sound or buzz it is that silent
- Listen to recorded video on phone = can hear the static loudly
- Listen to recorded video on iPad Pro 12" = can hear the static less loudly
- Listen to recorded video on iMac (with decent aftermarket speakers) = barely hear it
- Listen with headphones on phone = quieter than 1
- Record voice using voice memo app = no static at all
I am going to give up on replacements as I have one which sounds like it is the best I will get for now.
However there is definitely a problem with these phones. Cannot deny that. I tried a sample in store and all but one had buzzing sounds....
In my situation, I just used iStocknow to find stock in London during the day, no need to check at 6am. Was very simple to find them. I went in store and explained the situation and exchanged under the 14 day returns they do here in the UK. Kudos to the stores, they have been excellent in all my exchanges.
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Not quite. Mines is more a solid white noise if that makes sense. Like if you amplify background noise.
On the type of issue, the engineers I spoke to said it is hardware. There is no way coil whine can be sorted via software update barring under clocking surely. I spoke to a senior engineer again yesterday who has been coordinating a few of the reports who said this to me.
On the video issue however I think this is potentially software personally (see above my post).
wow! I thought the hiss sound were only noticeable if you put the phone near your ear.
I hope this gets resolved asap
I've returned my 128gb black model this morning, can't be shelling out £700 and getting such a weird malfunction, I have decided to go for the 64GB SE Space Grey, as i think it will be perfect for me and i won't have to deal with the lottery of having another 'hissing' phone.
Not sure where you are located, but here in UK it is quicker doing it in store (but reserve in advance, use iStocknow to find stock intra day). I was given an option to get a replacement sent but would take 14 days. The Apple store service in UK to exchange is excellent.
It is a lottery. Took me 4 handsets to find one that had no/next to little buzzing. I am sure every 7 plus has the audio issue in videos though.
My friend just got theirs and it has the same noises (clicks, blips like an old modem) when recording under heavy load
Mine and his were made in week 37/38 in the F2M factory but my other friend has a week 37 from the F2L factory and you cant hear the weird noises under heavy load when recording you only hear the white noise. When listening to the video on my PC though its hard to hear them, I guess my speakers are crap but listening on the iPhone they are really obvious.
Mine and his were made in week 37/38 in the F2M factory but my other friend has a week 37 from the F2L factory and you cant hear the weird noises under heavy load when recording you only hear the white noise. When listening to the video on my PC though its hard to hear them, I guess my speakers are crap but listening on the iPhone they are really obvious.
I remember the Xbox One had some coil whine issues, and it was taken care off by a software update. It is possible.
If retarding performance is the fix for this, people are still going to be peed off, even if it stops the noise.
I might book in with a genius, even if it's just to show the issue and have it noted for future reference, in case there is no software fix and it gets classed as a defect (unlikely).
If they offer a replacement I might chance it.
I might book in with a genius, even if it's just to show the issue and have it noted for future reference, in case there is no software fix and it gets classed as a defect (unlikely).
If they offer a replacement I might chance it.
See my post near the top. I did some checking on the audio recording. I am not convinced this issue is purely hardware, but the coil/capacitor whine (which may not actually be linked) is 100% hardware, be it the component is poor quality or there is no decent sound absorption.
You would not be happy if your car engine had a component issue and to resolve they changed the ECU so that the HP output was 85%....For anyone who says live with it, it's acceptable, this is not right.
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Not quite. Microsoft replaced the faulty batch.
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Log it I would say so you have a case Id. At very least it's another one with the issue for their tracking
No way that this can be the same related noise that we're describing. That's something else completely different. I would definitely get a replacement but you're going to have the same issues that we have, which I don't find to be an issue for me. But others here have superman powers and can hear a fly fart.
Oh yeah I agree that a lot of the white noise its picking up could be software/over sensitive mic but the clicking/beeps and whine that only happens under load must surely be hardware related . I don't really care if it makes a noise as long as it doesn't impact call and video quality which it is for some people
Maybe only limiting the CPU when recording could be a possibility of reducing the noise?
This was posted on another forum - and it correlates with what I was thinking, that the mic between the torch and the camera on the back is the one picking up all the noise.
An interesting find. I have the MoviePro app. It let me pick the mic for the video: bottom, front top or back mic.
When choosing bottom or top no hiss. Back mic record the hissing noise.
An interesting find. I have the MoviePro app. It let me pick the mic for the video: bottom, front top or back mic.
When choosing bottom or top no hiss. Back mic record the hissing noise.
You would just govern the performance (underclock) when the Mic is in use. Even for 4K video recording you can go back down to 6S speeds. Should not be rocket science to write code that drops CPU speed when the Mic goes active. If it's anything like Android, there are governors that run at different speed levels and voltages. I use to play with these levels back in the old days to squeeze more performance out of the CPU. That's why Android folks make a big deal out of rooting and unlocked boot loaders because you can load custom kernels. In all other situations you would run the CPU as designed. Who in the world puts their ear to the back of a phone when running CPU intensive apps? And if you can hear the phone 12 inches from your ears than yes, get a replacement.